Rosenberg Plumbing & Air

Erin C.

I have used Rosenberg Indoor Comfort numerous times and recently decided to go ahead and pay for a customer service agreement because they are so good. I have a historical home, which can mean lots of HVAC issues. These guys truly are on call 24/7, which has saved me multiple times (especially when as a landlord with some renters). They're very honest. Every time I have used them, they discuss cost before they do anything. A few occasions, when it was getting expensive, they have done what they needed to do and then instructed me on ways to finish up the job, making everything extremely affordable. As a home owner, they have really won me over and made me a lifetime customer.

I left this review over a year ago and came back to give this place another five star review after a more recent interaction with them. This is the best HVAC place in town. No question. They bend over backwards for their customers. Robert Delarosa, one of their senior technicians, helped us tremendously. I really cannot thank or recommend this place enough.

Jr P.

------------. ORIGINAL REVIEW -----------

Not a company I would use again!

I called to get my AC looked at because it stopped heating and cooling. I spoke with the guy on the phone and they sent a guy out there, $89. Then he tells me that it needs a most expensive part to be replaced but because it's under warranty I'd only pay labor for $1500. I called another few other honest guys and they told me by law the installation is still under 1 year everything warranty so I wouldn't have to pay anything. I called the original guy and the issue was only a leak in the lead lines. a small fix, and he took care of it. He also explained how wrong the other diagnosis was.

They are good at answering the phone, and billing you.

The bad at diagnosing, very inaccurate and they should have informed me my best options.

----------. UPDATED REVIEW --------

Owner called me personally after reading my experience. I can't tell you how much I appreciate a business man that cares. Mike, owned up to the mishaps, and explained that he needed to do a better job keeping his guys educated. He was also, prepared for the phone call with me, had the paperwork in front of him, and was knowledgeable about the issue. I could tell he was sincere, and trying to do what's right.

I have changed my review from 1 to 2 stars.

Lyn N.

How can company charge service call since the technician leave the company to the location they fix by hour service ? It is riff off

Gilbert M.

1) Coldest day of the year, in the high 20s at night. Furnance not working, no heat.
2) Called Rosenburg. Tech arrived that evening. He quickly diagnosed that the problem was the blower motor.
3) The tech called back in the morning with a price quote of $2,093 for the new blower motor, which includes the installation. It is a remarkable price, in fact more than the price of a new furnace. The furnance is a Goodman AMVC80905CXAB, 8 years old, nothing fancy.
4) Wait, it gets better. Michael Rosenburg called and left a voice mail: they are happy to finance $2,093 for me.
5) I looked up the motor part number and Amazon has it new for $436.
6) Total cost of actual repair: $436 for new motor + 2 hours of tech's time versus $2093 for Rosenburg.
7) Furnace is fixed, great to have a warm house again and it didn't cost $2,093.

Vanessa C.

i called at 7:45am on a Mon morning and their office was open! They jumped to action and got a technician to my house by noon, after a weekend in Aug with non-stop triple digit weather, surely the peak of repair season and lots of desperate calls.
They found the main problem, a part that had burned out, and went on to check and repair other issues. My home was cool again by 3pm.
Another highly ranked company i called didn't answer, returned my call much later in the morning and wasn't available until after 4pm.
Several years ago, my parents called a company from the phone book who told them their entire unit needed replacing - they shelled out $10K without researching and did not get a 2nd opinion.
Luckily I knew not to go that route.
Rosenberg sent two polite and helpful technicians that never once hinted in that direction. In fact they said the unit was excellent just overworked from lack of maintenance, which was very true, even i knew the AC had been neglected. They pointed out if i purchased the bi-annual service plan the discounts would pay for itself. It felt a little like an upsell at first but when they showed me the numbers and with all the work they did, it actually made sense, so in the end, i appreciated being informed of that option.
Their work was thorough - they cleaned out the lines, climbed up in the attic to check the duct work etc.
Don't hesitate to call Rosenberg

John E.

Being a small business owner I had an emergency situation. I called Rosenberg and they came out quickly and resolved the issue. MORE IMPORTANTLY, they charged a fair price and got me back up and running! Many AC companies will tell you that you need to buy this vs that. Thank you for Rosenberg's HONESTY!

Edward M.

Mike Rosenberg has taken care of my air conditioning and heating needs since I moved to San Antonio in 2002. His crews have done a superior job of taking care of my systems at a very fair price. His maintenance plans are very competitive in price and ensure that my systems operate at peak efficiency year round. In addition, today, I just had additional insulation installed in my attic by Rosenberg in order to lower my electric bills. The install crew (Johnny and Bobby) were very professional as well as courteous and did an excellent job. Also, Rosenberg (Joe Incardona) provided me with a rebate for the insulation install and they did the paperwork for an additional rebate from CPS. I implicitly trust Mike and his team--I highly recommend them--they're that good!!!

Luis C.

Poor experience. Contacted them due to a cooling issue and stated on the phone different prices, $89.00 for plus labor fees. They did not disclose that if the diagnosis lasted longer than 30 minutes they would charge more. No labor fees disclosed either, even when asked. When tech arrived, was ready to charge over $500. Awful experience. I was ready to sign up for membership and everything, but after this i will no longer consider them for anything or recommend them. Ended up having nothing done and paying $139.00.

J B.

So disappointed. Our heat would not turn on so we had them come out. We have an older house and an older unit. The young tech said he did not know how to fix the unit and he had to FaceTime his boss. Then he proceeds to attempt to fix it. He leaves and later that day I smell gas. I call them back. They say there is a leak, not related to their work (not true). He shuts off the gas and says we need a new furnace eat 8-9 grand and this one isn't worth fixing. We say no thank you and call the company and ask for a more experienced technician. They send the same guy. I will not let him in the house and explain why. We called another company and they fixed and and several other glaring issues that Rosenberg didn't bother to repair for $250. I do NOT recommend this company.

D Annis W.

My a/c decided to stop cooling last Saturday afternoon. We are under a service contract with Rosenberg, so I called, expected to be told that they would come out on Monday. To my great surprise, they dispatched a technician, Andrew, who arrived in about 30 minutes. He fixed the problem and had us relaxing in cool air pronto! Can't say enough great things about this company and their customer services! Thanks so much!