Rooter Solutions Plumbers

Crystal C.

Best customer service! We called in the morning and they were here a few hours later. Tried their best to help us but ended up needing to do more work! They powered through and fixed our issue! Definitely appreciated Morgan's professionalism and thoroughness! Very kind! Will most definitely recommend to our friends and family!

Joan T.

We requested service for a clogged kitchen drain. Ryan came out this afternoon and literally spent hours working on our drain! He was very courteous, prompt and knowledgeable. Our drain was terribly clogged and difficult to clear. He told us what he was doing each step of the way. He was persistent and was finally able to clear it! We really appreciate all he did and the time he spent! A great guy!

Lynne F.

Jojo was terrific.as were members of the team who did a big job at our 100 year old home. It was overwhelming but they kept it pleasant and professional. Don't hesitate to contract their services.

Melissa T.

Morgan was very thorough in his assessment of my plumbing issues and gave a fair estimate.
Thank you for your prompt response!

Myleen A.

I highly recommend Rooter Solutions. They're professional, courteous, and consistent with their work.

Morgan has been EXTREMELY helpful in helping us figure out our plumbing issues. We've had multiple visits from various plumbers to address the problem we've been having with our shower and sink clogging up simultaneously. When Morgan came, he not only helped us get our pipes to drain again, but he did so with kindness and understanding in addressing all the questions we had. Thank you, Morgan, for taking care of us!

M C.

I originally had this company come out using a weekly coupon to snake & examine a slow drain with their camera. They were wonderful! Friendly, competent, & it was a great price. Then, another drain stopped working. So, I called them again. What they found was a serious problem. My home is 65 years old & had still the original cast iron sewer lines. One had corroded & cracked. It was leaking under the slab foundation. I got to see everything the camera showed & supervise the job from start to finish at each phase. My opinions on how I wanted things done were accepted graciously & implemented, while the technical aspects were explained clearly so that I could make informed decisions. Which, as a woman, I found very refreshing. It seems this kind of problem is their speciality. I was in one of those 'emergency' situations & the work needed to be done immediately. I must admit the price quote freaked me out. But they folded all the earlier work charges into that total & I didn't have time to go looking for other bids. So, I signed with them to do it. The old adages ""You get what you pay for"" & ""You pay for what you get"" both applied here. The team excavated under my home thru tunnel openings they jackhammered out of the slab in my laundry room & an outside walkway as if they were archeologists searching for Pharaoh's Tomb. They ran into many & varied unexpected problems but just handled them as part of the deal. They also managed to avoid damaging as much of my floor & wall tiling as possible & protected the areas they worked in from unnecessary damage. Using the most modern tech, they recreated a new sewer main, replaced all 4 sink, 2 toilet, & 2 shower drains from UNDERNEATH the slab! Only the back-to-back toilet closets required removing some existing tile floor inside the house in one bathroom. And they kept that hole as small as humanly possible. They also brought the main sewer line cleanouts up to the latest building codes with respect to septic tanks. The new cleanout close to the tank is a ""pop-up"" so that if the tank ever backs up it will release itself outside, instead of coming into the house. They even made it possible to clear the kitchen & laundry room sink drains thru a second cleanout at the other end of the main without going inside the house. The concrete installation crew did a wonderful job refilling the holes, too. Fernando helped me arrange for an instant, interest deferred* loan to get the work done, as well. When all is said & done, I am thrilled by the job they did. All their people were wonderful. Joseph had been the main lead on this job & I adore his great customer service attitude. There was nothing I needed or wanted that he wasn't ready to do himself or send someone to handle if it wasn't his area of expertise. As with most such jobs, it took longer than estimated (Murphy's Law applies, & his wife & kids will certainly stop by). I just accepted that fact. And, there will DUST! Lots & lots of fine, nose-irritating DUST!!! Protect &/or cover EVERYTHING you can, even if you think the dust won't get that far. Have some extra rags available to soak up water in case they are needed.
BTW: *Be aware that deferred interest loans are tricky. If you can't be sure you are able to pay each monthly payment on time & in full, AND pay off the 'balloon' at the end of the deferred period BEFORE the due date they will cost you many times what the job costs, depending on how long it takes you to pay such a loan off. I knew I was able to set up my future finances so that I could do that. Please READ any such loan contract VERY carefully. 25% or more interest is NOT something you want to be charged!

Sandy H.

We called Rooter Solutions out to fix our upstairs toilet that had overflowed - they diagnosed the problem after snaking the drain -- our 40 year old toilets simply needed replacement. Their initial diagnosis was very reasonably priced. We purchased 3 new toilets and they came back out to replace them, as well as an angle stop, and again, a very reasonable price for labor. Joseph was super sweet and we felt 100% comfortable with him in our home, along with others on his team who came out to help him finish up late on a Friday afternoon. I'm so happy to find a great team of plumbers, and will definitely reach out to Rooter Solutions again for any future plumbing issues.

wei s.

I should have checked their reviews BEFORE calling them. I was, like others, being drawn by their advertised drain cleaning coupon $54. Little do I know I ended up paying $550 and problem still not solved. The technician is not skilled and the manager is a sales person like another reviewer commented. After arrival, the technician snaked the pipe and told me it is not working. He called the manager who came with a camera and told me I need to hydro jet, or the drain will be clogged again. I wasn't sure at the moment but was scared/worried into agreeing to do the hydro jet, hoping it will buy me at least a year's smooth running pipe. I watched the technician spending about 20 min or so cleaning the pipe and then he told me everything is good. I didn't see anything come out. He said all gunks are pushed to city sewer. Right after he left, I am disappointed to find out the drain is still not good. I see small improvements but definitely not draining well. So I called the office, I was told technician and manager will call me back. NO ONE DID! I didn't use the sink for the night. The next day, I called office again. By that time. I am pretty upset and wanted to know if I can cancel the contract, since I was told I have 3 days to cancel if not satisfied. Of course, this won't be easy. Manager finally called and offered to come back to clean the pipe again. He has excuses like they were busy the day before, the message from office got lost, they were planning to come back to check the pipe the next day etc. He sounds defensive and hostile and he again being a sales person, talked me into sending another technician to make it right. Guess what? No one called me back and again, I am left in the dark with this drain problem. The one star is for the office, who at least makes me feel not being threatened or intimidated.

Woody A.

I had a blocked toilet and called this company. Frank and Aisa came out and quickly snaked the drain pipe. It cleared the line, but they recommended that I might want to replace my faulty low-quality toilet. Thet were efficient, clean, and best of all, honest!
W. Anderson, Carmel Valley

Charleen L.

We paid $50k for a project that was started on 3/19/24. It's 5/13/24 and the job is still unfinished. We've dealt with everyone in the company except the CEO. They say they're coming and another week goes by. Total scam and we're paying for it. Close to elder abuse. Beware of these technicians. Crafty salesmen.