Rooter Rooter

Chris S.

I called this company after experiencing a 3 day sewer blockage in my home. The blockage was far enough down my main sewer line that my regular plumber (who is not a licensed roto specialist) could not clear it with his equipment. The City of Atlanta water DEPT recommended that I call a specialist before they would provide any assistance. The customer service rep was polite, and scheduled an appointment between 1-3 pm the same day. She even quoted a decent price. Things were going well until the actual plumber called me 3 times in a row around 11 am while I was in a meeting. I called him back at 12:39 pm and left a message, but never heard from him again. I waited and waited during my appointment window. When I finally called to see why he never showed up-- he told me that he was in a meeting, and since I didn't answer his call he cancelled my appointment. I asked if he was still coming or should I call someone else and he rudely told me to call someone else. Well, i called their office again to see if this was normal. Unfortunately, the other Rooter Rooter plumber was busy, so I was out of luck. Had I known that I was going to be blown off after waiting all day, I certainly would have started with someone else from the start. So, after getting the runaround from the City sewer services, I was ultimately let down by a company with very bad field service plumbers-- at least from a customer service perspective. I never got to experience their actual work. Through this entire ordeal I was treated with respect by EVERYONE I spoke to about this situation-- EXCEPT for the plumber at Rooter Rooter! Every other person seemed to have some sympathy for the horrible situation my household was in, but this company. Not good for a company who supposedly specializes in 'emergency assistance'.