Rooter Rite

Margaret M.

Rooter Rite came out to our newly purchased condo in Reno to service a bathtub faucet and the garbage disposal, under our Home Warranty. They were friendly and professional and fixed the issues. George did have to reschedule due to the Pinehaven fire. However, he communicated and it was not a problem. I am happy to have found a good Plumbing Co. in Reno.

c.w. h.

What a major disappointment George and router Rite are! Patiently waited for approximately a week for him to arrive. Some of the worst customer service I've ever experienced in my 66 years. We were having a problem getting hot water in our master bathroom shower. He turns on the shower it's cold or lukewarm at best he then turns on the tub an entirely separate fixture and gets somewhat warmer water out of the shower. We have a brand new water heater and every other fixture in the house works perfectly. He said he had to look under the master bathroom sinks in the process he knocked over our space heater. He said he would like to look at our recirculating valve and he said that's working as it should. As most of us know some problems may be intermittent which might be the case here but George was so interested in getting out of my house that I couldn't explain the situation to him properly. As he was leaving I turned on the shower again and again got lukewarm water at best with the valve turned fully to the hot position Max. Like I said some of the worst customer service I've ever received.

Sharon K.

Horrible service! I had an appointment with them for 3-5 today to simply snake my drain. George calls me at 5:40 to tell me he got stuck on another job. I asked him where my call was earlier, before my window had expired. He said he guess he didn't make the call. Sarcasm? Very unprofessional. Sadly, I'm at the mercy of the management company on who they send out. They have been notified about the lack of a simple phone call, during the scheduled window. Hopefully I won't gave endure this nonsense, again!

Steve C.

George from Rooter Rite did a terrific job in replacing a worn shower cartridge. He arrived at the time we agreed upon and got the job done quickly and effectively all the while practicing water safety. Further, he was pleasant and answered all of our questions and concerns. All in all a very professional job.

Rich F.

I am a property owner of several rentals in Reno, Rooter Rite is my absolute first choice on any Plumbing project I have. The owner is an Army Veteran, honest and the best plumber I have ever worked with. They are the best!

Anna M.

My home warranty uses Rooter Rite, they have come to my house on many occasions over the last few years. They have always been professional and done a good job. My only complaint is they don't communicate very well.

Barb R.

Man oh man do I love this company, I am a property manager and constantly have to deal with plumbing issues regarding rentals. Rooter Rite is there every time to help solve our problem, big or small. They always respond quickly and the price is very reasonable compared to other companies in our area. George and staff will forever be my go-to guys for plumbing!

William P.

I am a property manager and unfortunately have to use plumbers too much.george and his crew do great work and are always responsive. If it means anything i use him on my personal plumbing as well. The fact that he is a navy veteran and prefers to hire veterans is just a bonus to me.

Kathy C.

Is it possible to give less than one star? This company was called by my home warrantee company to fix a pipe leak under my house. The plumber ""Jim"" showed up right on time in brand new overalls that had clearly never seen dirt. The leak was in the crawl space. He came out of the crawl space and said he needed to run to the store to get parts. Two hours later the company called to say that Jim wouldn't do the repair unless there was no moisture in the crawl space and that the repair would take 5-6 hours to fix. They then proceeded to bill the warrantee company $400 for their time parts and labor!! I have been without water for almost 24 hours and have animals that need water. A friend just fixed the leak. The parts cost $18.21 and it took about an hour. Check out the other reviews. You will see that the real reviews all give one star or less in my case!!!!

Tater H.

Lousy service, I had them out through my warranty company twice, once as a recall for the first service call. To start the technician tried to rebuild my shower diverted stem but some how made it worse, beat up the handles and trim, and never recaulked the trim back to the wall (which leaves it vulnerable to leaking). I had to call them back and after he said he was done I asked if he recaulked the trim (I did it after his first visit) he said he doesn't do that because he's not good at it. He left and I had to call to have him come right back and fix it because it was leaking even worse (technically this was the third recall), he then said he would replace the stem, but when he got back from the part store he said it was a rare stem and couldn't get a new one, this isn't true because it was a common price pfister stem but he said he couldn't get one so he rebuilt the stem I had and left. These guys are hacks and don't know there asses from there elbows, call Rapid Rooter who make sure the job is done right the first time.