Rooter Rite

Paul L.

American Home Shield decided to assign Rooter Rite Inc to my case to help with a stoppage, because they say on their website and in their system that they are a 24 hour business. After calling them yesterday evening I quickly found out that was not the case. Not only did they not answer George started forwarding my calls. So yeah, this business is definitely not 24 hours, I would update that if I were you. The morning came (still pipes completely clogged) called into Rooter Rite and there it was George answered the phone to tell me that he cannot make it till Friday.... Friday?! cannot fit someone in while they are having an emergency... that is crazy! After calling back into American Home Shield I asked to get my case transferred, however, they would need to call them to make sure it is okay. George told them we had scheduled an appointment for Friday and bold faced lied to them. After dealing with another 20 minutes on the phone with them I was finally connected to a decent local business that can service my pipes same day. I highly recommend to never do business with Rooter Inc and George. Crummy service, unresponsive and rude.

PJ M.

This guy was not honest, lied to me about not having a truck when he had 2 trucks and a car in his parking area the day he was to come to our rental to repair the water heater. Told me his only truck with all his tools was at the shop for transmission repair but that the truck in front was one he was giving to charity after he took all of the tools out. He had a car and another truck there as well. Wasted a week with renters not having hot water for this guy to cancel 5 days later on the day he was to show up. I would NOT RECOMMEND him to anyone and will also report him to American Home Shield and Fidelity National Home Insurance.

Margaret M.

Rooter Rite came out to our newly purchased condo in Reno to service a bathtub faucet and the garbage disposal, under our Home Warranty. They were friendly and professional and fixed the issues. George did have to reschedule due to the Pinehaven fire. However, he communicated and it was not a problem. I am happy to have found a good Plumbing Co. in Reno.

c.w. h.

What a major disappointment George and router Rite are! Patiently waited for approximately a week for him to arrive. Some of the worst customer service I've ever experienced in my 66 years. We were having a problem getting hot water in our master bathroom shower. He turns on the shower it's cold or lukewarm at best he then turns on the tub an entirely separate fixture and gets somewhat warmer water out of the shower. We have a brand new water heater and every other fixture in the house works perfectly. He said he had to look under the master bathroom sinks in the process he knocked over our space heater. He said he would like to look at our recirculating valve and he said that's working as it should. As most of us know some problems may be intermittent which might be the case here but George was so interested in getting out of my house that I couldn't explain the situation to him properly. As he was leaving I turned on the shower again and again got lukewarm water at best with the valve turned fully to the hot position Max. Like I said some of the worst customer service I've ever received.

Sharon K.

Horrible service! I had an appointment with them for 3-5 today to simply snake my drain. George calls me at 5:40 to tell me he got stuck on another job. I asked him where my call was earlier, before my window had expired. He said he guess he didn't make the call. Sarcasm? Very unprofessional. Sadly, I'm at the mercy of the management company on who they send out. They have been notified about the lack of a simple phone call, during the scheduled window. Hopefully I won't gave endure this nonsense, again!

Steve C.

George from Rooter Rite did a terrific job in replacing a worn shower cartridge. He arrived at the time we agreed upon and got the job done quickly and effectively all the while practicing water safety. Further, he was pleasant and answered all of our questions and concerns. All in all a very professional job.

Rich F.

I am a property owner of several rentals in Reno, Rooter Rite is my absolute first choice on any Plumbing project I have. The owner is an Army Veteran, honest and the best plumber I have ever worked with. They are the best!

Anna M.

My home warranty uses Rooter Rite, they have come to my house on many occasions over the last few years. They have always been professional and done a good job. My only complaint is they don't communicate very well.

Barb R.

Man oh man do I love this company, I am a property manager and constantly have to deal with plumbing issues regarding rentals. Rooter Rite is there every time to help solve our problem, big or small. They always respond quickly and the price is very reasonable compared to other companies in our area. George and staff will forever be my go-to guys for plumbing!

William P.

I am a property manager and unfortunately have to use plumbers too much.george and his crew do great work and are always responsive. If it means anything i use him on my personal plumbing as well. The fact that he is a navy veteran and prefers to hire veterans is just a bonus to me.