Rooter Ranger Plumbing

Jayme B.

I would give zero stars but that is not an option. They came to ""repair"" a septic backup. They charged us nearly $10,000, left our backyard a mess and we are still experiencing backup issues. At least a couple times a month my husband has to go ""hit"" the brand new septic pump with a pole to get it working again. They re-piped a broken pipe into the house but should have used a different setup bc now we get the excess gas throughout our house from the sinks and showers. Had they re-piped appropriately, that gas would escape outside. When we called about the continuing issues immediately after the ""repair"" we were told we needed a whole new leech field for $20,000. They also repeatedly ignored request for service receipts. We attempted to file with the ROC, but were unsuccessful with that. I tell everyone I know what a shady company this is. They are constantly looking for ways to up the price-gotta pay for those cool vans somehow I suppose.

Keith C.

PLEASE BE VERY AWARE!!!!! Modern day scammers. Had rooter ranger come out a few weeks ago to help with a shower backing up. So we arranged to have line snaked thinking old pipes just needed a little cleanup. Well that didn't go to well as the gentleman was not able to snake line. I Was told that he was hitting something that didn't feel right and he didn't want to get snake stuck in the line as that would cause bigger problems... So he suggested we camera line but don't worry we will just do a bundle package to save you some money for snake and camera option. Ok I said as I would not mind seeing pipes condition and what's causing clog.
Now the boss shows up with camera to evaluate what's going on in pipe. Mind you we are on a roof in the sun with a camera that did not have the best image. Well we made it down to the clog in line and was told line was broken. He tried multiple times to get camera past point but it did not pass. So with that being said he gets camera up to clog and said its your pipe broken!!!! So now panic mode sets in for me thinking I way I need my bathroom shower draining. So let's camera all lines while we are here so no problems in future. Before doing that we went to master bathroom to locate where camera won't pass. Right in the middle of our new bathroom floor!!! So back to roof the examine other pipes. Got no good news there either. All pipes need to be hydro jetted and epoxy coated from what I was being told. While wrapping up camera stress kicked in ass I knew things were not looking good. Now for the hard part what to do to fix everything. Boss came back with the book!!! $4500 to fix pipe under new bathroom floor. Just to fix pipe. Then another 15k to jet pipes and epoxy but to do that you need to add a clean out for another $1700 and we can get start tomorrow on the clean out he says!!! I'm still in shock from the 23k quote and he's already planning job! I told him I needed to speak with wife to see how we want to go about things. Made my payment of $247 and festered for next week waiting for second opinion. Finally Drain medics came out and truly saved the day. We re ran camera in pipe and found the supposed break ""see photos "". Rooter ranger was ready to rare my bathroom apart for no reason.!!!! Shirt was clogged in pipe from previous project. ""See photos "". You get the point by now. Called to get our money back and they have ignored wife's phone call 4 times now. Please see BBB for further complaints. This needs to stop .

Mariana G.

Gave us an excellent quote to fix a leak in our bathroom and fixed everything up with no issue. Highly recommend, workers can be a little more friendly.

Sacorra T.

Our main sewer line had a breakage and sewer water, fecal matter and bits of tissue were OVERFLOWING in our backyard. They said they were going to fix it but NEVER actually did. We asked for pictures of what they worked on and saw very little difference. they sent our landlord a 5,000 bill and yet we still can't stay in our home because of the sewage leaking out of the backyard. If we didnt have another place to stay we would literally be HOMELESS. Very disappointing work, eager to get the issue resolved without having to take legal action.

Nancy S.

RIP-OFF. We accidentally drilled a hole through a plastic plumbing pipe while hanging a TV bracket. For them to cut a small hole in the drywall in order to assess the damage and give us a quote was $300, which would apply to the final fix. We should have said, ""no thank you"" right then. I specifically asked if the final quote would be another $350, and was told the final quote would likely be just a little more. Final quote was $600. We paid $300 basically for nothing, and sent them on their way. We completed the final fix ourselves for $10 in parts. On the plus side, the plumbers who showed up were polite and competent. All bids came from a supervisor via phone calls. My previous experience with plumbers has not involved calls to supervisors. I will not be calling Rooter Ranger again. Ever.

Paula Tyndall K.

Called Rooster Ranger early Monday morning to unclog a toilet. They said they'd be there between 2 & 4. At 3:45 I started making calls. Got the office twice & the second time the man said he was going to call & yell at his technician to call me. Nothing. The last 2 times I called before 6pm I got the answering service. STILL no call!! If I could give less than one star I would. Got someone else coming this morning.

Blake P.

I called and had them come out because I had water leaking from the bottom of my toilet and shower drain due to a clog. When they got here the guy said he had fixed it in just a few minutes and to turn on the shower, washing machine and flushing the toilet at the same time to make sure everything was all good.

When I did that, water seeped out of the toilet and FLOODED half of my house more than an inch deep. The guy had left to talk to someone on the phone during the time and was not monitoring what he did, so the water stayed on for about 20 minutes even after I had told him to turn it off. He said he was going to take care of the water, and then proceeded to use my own paper towels and bath towel to try and soak up the water which ruined my bath towel.

He had called someone else to come and then a new person had came to try and see if they could figure out what the issue was. He had brought a camera but didn't even use it when he told me he would have to bring out special equipment to fix it which would cost $1350 when they didn't even verify what the actual issue was. When I declined the service, all they left me with was a ruined bath towel and a flooded house. These people are extremely incompetent in every sense of the word.

Binh D.

I called the company to unclog my toilet and shower stall , it costed 300$, after the snake service, it worked , however it clogged again the next day. I asked them coming back to drain one more time, they came but refused to drain, instead they offered us a 25000$ repair solution. I called a different company for second opinion. They drained and everything was working fine . I need a refund from Rooter Ranger but they refused . I m not happy with the work and the attitude. We might have settle in court

David M.

Pros:

1. I appreciate the friendly help I got from Orlando and his associates. I had root problems that blocked the sewer line.
2. They removed the tree, replaced the sewer pipe section, and make everything look great again.
3. They explained everything as they were progressing and charged a reasonable price.
4. After the repair, the water pressure in the house increased which probably caused a drip in one of the showers. Rooter Ranger replaced the cartridge, which stopped the leak, at no additional charge.

Cons:

1. Due to other job demands, they were not there on the days and times promised. But, they kept in contact.
2. When digging the trench, they cut the Comcast internet line, so we were without service for almost a day. But, they offered to pay for any Comcast charges. Fortunately, Comcast didn't charge us.

Erica C.

Guys, save yourself the time and money and do not use this company. They recommend we pressure washed our pipes for an obscured amount of money.... absolutely insane, we had FOUR other plumber come out and they quoted us half the price or less! Do not use them!