Rooter & Plumbing Service

Jackie B.

I was very impressed with the information I received on the phone regarding the root situation in my sewer line. Stephen was very informative and came out the next day to assess the situation and explain to me what needed to be done. We set a date to have the digging begin and within one and a half days, my line is now free and clear with new piping and the roots are gone! and his crew even removed a huge bush that was the culprit of the root problem. I highly recommend this company! they are both informative professional and on time! I'll definitely recommend them to my friends. Stephen is taking over for his dad and is changing the company name to Service Plumbing Co., Stephen Gilbert, owner.
Also, their prices definitely beat the competition!

Michelle H.

We had a fully backed up kitchen sink, and called another plumbing company first that we had used successfully for some routine maintenance jobs. That first company rootered it to no success and spent two hours trying to troubleshoot. They finally called it and said they had to come the next day with a scoping camera.

After over an hour of scoping and other attempts, they said the underground pipe in the area of our fridge had some sort of blockage they couldn't see or get through, and the only way to get to it was to demo the floor and see what was going on underneath---to the tune of almost $6k.

I scheduled the job, but decided to call Stephen and Ron for a second opinion just to be safe because they had rootered it successfully a few years back.

Stephen rootered it again (with their larger hose) and it was cleared in *1 HOUR*.

They saved us a several thousand dollar mistake and he was so pragmatic and humble.

We love these guys. Plumbing isn't easy, and it isn't an exact science, but where rootering is involved: I won't waste my time with another company!

John A.

Amazing service at a fair price!

Detailed estimate, amazing customer service and the project was done early! Would highly recommend to anyone looking for plumbing service!

Meredeth W.

We had a renter that needed the water heater replaced. The first plumber came out & said we needed to repipe the whole place for $24,000!! I am out of state so I had no point of reference so I contacted this company for a second opinion. Ron responded right away. He went out the same day & said he can just replace the water heater and do some minor additional work for $1200. He was out the next day & completed the job. Very satisfied.

Raj G.

Our sewer service line needed major repair work and I got quotes. We ended up selecting Ron and Stephen to do the job. They are reliable and trustworthy. Finished the work in a timely manner. We won't look further for my future sewer and drainage needs and we highly recommend them .

Mike M.

Steven was great at responding and fixing the problem with my bathroom sink draining. It runs like new now.

Krystal P.

HIGHLY recommend this company! Gave me a quote, but they didn't have the part I needed. Came back the next day, and was done in all of 30 minutes! Explained everything he did in detail as well. Would absolutely use them again!

Marissa R.

Stephen did an awesome job with a routine flush of our water heater. Would definitely recommend him!

Pauline C.

They are not reliable. I called them for my clogged up bathtub and Ron said he would come to help me on the same day at 3:00pm, but he failed to show up. I called him after 3:00pm and he said he would come the next day instead. I waited for the whole day the next day and he didn't show up neither. When I called him he told me that he didn't have the tool to do the job and was still figuring out how to solve the problem, but he promised he would come later that day. I waited until 5:30pm and called him again. He did not answer. I left him the message and he never returned my call. I finally found another plumber through my client and he came to help me out right away with a much cheaper price than Ron quoted me. I don't think I will trust them again.

Tim S.

On the plus side, they came out the next day, as requested, called first, were right on time, and ultimately fixed the problem- a backed up kitchen sink. Plus the first, younger plumber who came was decent and friendly and professional. On the negative side, it was hard not to believe they were ""up selling"" and wanted me to buy into a lot of expensive work that just wasn't necessary to fix my sink. The first guy tried to clear my line without success and called a supervisor to bring an optical line to see the problem. Since I had had the problem before and was pretty sure it was a clog in the line, this disturbed me and caused me to read the Yelp customer comments more carefully. These did not put me at ease because there were many complaints about bad service, and unnecessary and expensive work. The supervisor suggested that they might have to go into a wall and replace a drain line for multiple thousands of dollars and, unless they did so, they couldn't even access the clogged line. At this point, I made it clear that I was only interested in fixing the kitchen sink, not attending to the plumbing in the remainder of the house which, to my best knowledge, was fine. I also stated that if it were to be a big job, I was going to refer it to another plumbing company I had used previously. This seems to me a reasonable reaction, and I was as polite as I could be. However, it was very clear that this made the supervisor unhappy. You know the phrase, ""if looks could kill""? Well, I don't think his look was murderous, but it wasn't friendly. At this point, and to his credit, and probably not to the satisfaction of his boss, the younger plumber offered to try and snake my line one more time. I insisted that he do it inside at the sink as had been done many times in the past. He did and it cleared up! My problem was fixed. I ended up paying for the camera visual, which I did not see and I'm not sure was necessary or useful. Still, the cost wasn't outrageous and was in line with what I had paid another company before. The problem is that, had I listened to them, I am afraid they would have tried to persuade me that I required a lot of very expensive work.
In light of my experience, I cannot recommend them. If you do deal with them, I would advise you exercise caution. On the other hand, they were prompt, fixed my problem and the younger plumber was friendly and ultimately competent. I cannot condemn them completely but I can't recommend them.