Rooter & Plumbing Masters

Connie Q.

Wow! I came home to my front room ceiling bulging. There was a big bubble in the middle of the room. I am single so I went to bed knowing I was going to contact someone in the morning. Bad IDEA, I had nightmares the walls and ceiling were caving in on me as the bubble grew. When I woke up in the morning the bubble was twice its size of one foot by 1/2 foot. Right next to the sprinkler system on my ceiling. I just knew that if the puppy popped my front room would be a flood. Lee to the rescue. I called RPM plumbing and Lee the plumber was amazing. He evaluated the problem and got a bucket, holding it to the bubble. Oh my gosh, there was over a gallon of water in the bubble. He then had to find out where the leak came from. It was not the sprinkler system. It was a pipe that was 6 feet away from the bubble. He not only fixed the problem but he made sure nothing was damaged. He cleaned up completely after the repair and even offered to vacuum because there were little flakes on the carpet. I did not have him vacuum, he was so professional, kind and friendly. He is not only excellent at his job but very customer service oriented. Clean, courtesy all the right components for an excellent plumber. Thank you Lee, Thank you RMP Plumbing

pat m.

Clogged line and $129 later still clogged. Was told I needed to hydro jet and that's $1000. Shopped around got a better price! Don't know that I'd use there service again.

Mark V.

A few days ago, we had a clog in the double sinks in our bathroom, so I wrote a help request on Yelp, and 20 seconds later a nice lady from RPM called and scheduled me for a convenient time. Ismael came out, diagnosed the problem and gave me an option for short- and long-term fixes. I chose the latter (replacement of our 63-year old metal drain pipe with larger ABS one), which he did quickly and efficiently.

As we examined his work, he showed me another section under my house where the rest of those old pipes were rusted and/or beginning to shift. He said he could replace all of them to avoid future problems, and since we had clogs in both toilets months ago, I talked it over with my wife and we decided to take him up on it.

He and Lee came over today and did a spectacular job, finishing hours earlier than I anticipated. I also asked him if he'd remove a moldy filter that all the water going to my house was going through after the re-pipe job was done. When they finished, I reminded him about the filter removal, and he showed me that they'd already done it! I was floored at their speed and professionalism, which is why I give RPM my highest recommendation, especially if you can get Ismael and/or Lee on the job!

I also appreciate the 10% discount for mentioning that I found their business on Yelp. Also, shout out to the owner, Josh, a fellow veteran who I also interacted with and was very accommodating!

Miz M.

Promptly cleaned out my kitchen drain. Was even able to accommodate my request to change my appointment to an earlier time.

Tom L.

Would recommend rpm. The technician Lee was on time, friendly, professional, and was an excellent plumber. Installed a new hot water heater, and pricing was very competitive.
Tom

Bryan L.

Ismael and Lee were the best, they came over faster than anyone else I reached out to and their level of service was top notch. Both of them were extremely professional and the best part is that they fixed the main pipe blockage. Would highly recommend.

Maria Z.

Overall, I had a good experience with this company. I reached out on a Saturday morning because I had a clogged tub, and they were able to send someone right away. Unfortunately, the problem was bigger than anticipated and they gave me an estimate, and then came back the next day to do the word. What was only going to take a few hours took literally the entire day because, again, there was a bigger problem. The guys were helpful, and we ultimately got the problem fixed, but the tiles they placed back broke a couple of times and someone had to return to finish the job and lay the cement properly and I wish they had patched the wall better. I would use the company again, but just be more direct about if they are leaving to get a part, what time will they be back, things like that. I probably didn't ask enough questions. But overall pleased with the job.

Debbi O.

Got the job done at a reasonable price. The worker event mopped my bathroom floor when he was finished. I'll call them again. I would have given it five stars, but it took him a really long time.

Bianca V.

Michael was of great help and provided excellent service. He showed up in a timely manner and was very thorough in his explanations. He was able to complete the job right away at a reasonable cost. I highly recommend this company and I will definitely be using them again.

Nick S.

tl:dr; Other companies have stronger hydro-jets and smaller line scopes (cameras). Shop around and don't take the first quote. Owners update has a number of false statements.

Come on, you seriously messed up. It's not personal, but if this doesn't warrant one-star, what does? Your $8800 quote plus $2000 for secondary contractors was solved with 5-minutes of hydro-jetting work from another company.

It's also hard to reconcile the fact that 3-people from your company were onboard with digging up my kitchen and driveway over 5-days. I can come up with two explanations for how this could happen - neither of them are particularly nice.

To clarify some mistakes in the response:

1) I do not have Rooter and Plumbing Masters mixed up with another company. I have invoice(s) to prove this.

2) The pipe is not broken and never was. While it is factually correct that all pipes will eventually break (great point /s), mine has not. I have a video to prove this.

3) The kitchen pipe is not too small to scope. Again, the second company had no problems scoping this line.

4) No company hydro-jetted my line before Rooter and Plumbing ""Masters"".