Rooter-Man

Jodi W.

I would never user this company , the price are a RIP off my home warrant company was paying to new water heater , services and removal of old heater, Rooter man wanted to charge another $810 dollars out of pocket for part they over charged for

Stand / $150 Walmart $27-$69, Home Depo$39- $79
Water pan / $150 Walmart charge 9-46, Home Depo $9- $64
Ball valve / $85
T&P Hard pipe mod / $80
Drain line / $120
Pipe mod / $225
$810.00 Total Out of Pocket Cost
The fist price is what Rooter-Man charges are rip offs they claim it also installation cost so $100 to put a 2lb pan down.

I would not give them 1 star if that was possible also reporting to the Better Business Bureau
If you see the company you need to run.

Cindi S.

Worthless and lying!! DONT EVER HIRE THEM! Plumber DALTON stay far away!! Looked at my sink and told me there is grease in the pipe! Never used a camera to look in the pipes! Didn't do a thing! Then try to sell me a hydro flush bs for $829 mind you my house is 3 years old! First owner and told him nobody pores grease in the pipe! Then lied to home choice warranty stating that he snake the pipes and it didn't work! Well it's funny because I bought a plunger after he left and now my sink is not clogged up anymore! Should I have don't that in the first place but I trusted someone who I thought had more knowledge than me. Now they took my $85 service fee and did nothing! Talked to the manager Christina and requested a call back from the higher ups and of course I have heard nothing back! This company is a joke!

Jami C.

Came out and installed a water softener and refiner with a reme halo for me and man does it make a difference no more allergies and clean and soft water they are the ones to use always call rooterman of belton and request James he did great

Ashley M.

This is one of the best affordable plumbing company in bell county i would and allways will use them again

Reshawn L.

Unfortunately my home warranty chose this company to replace a leaking water heater. Technicians came out on 5-17 to look at our water heater located in our home. We had already turned the water off and unplugged it however it was still spilling/leaking into the crawl space below it so we had laid a bunch towels to help absorb the water to prevent further damage. When the technicians arrived we explained the issue and they said that it couldn't be repaired that it needed to be completely replaced, we could not risk it breaking again so we went ahead with ordering it. We told them it was still leaking before they left, they did not open the vents to look, they did not drain it before they left. We called after they left and asked the company to send them again to drain it, they refused and said I would need to call the warranty company again to set up a new appointment. We then called the warranty company and they said we would be charged another fee to send them out, I was like you have got to be kidding. I called the company back and begged them to send someone asap to prevent further damage at that point the water had not leaked into our floors or the adjacent closet, they refused. They let that water heater sit in our house full of water till 5-21. By the time they came we had water damage in the closet and the flooring, the same technicians came back, we told them what happened and all they could do is say that they were sorry they did not know. Then after they installed the new water heater, to test it they opened the bathroom sink and the "apprentice" that was with the main technician, left the water in master bath running, it overflowed over into the carpet in the master bedroom. Their way of making up for it is leaving a jar of their sink de-declogger and to say sorry. Finally, they did not give me an itemized receipt they said I had to call the office and when I did, they refused to give one to me, even to this day, they said that I needed to call the warranty company as they do not itemize, they just provide what the warranty says it covered and not covered, I have never heard of this, it makes no sense. When I tried to go to the warranty company they said that's not true so here I was water damage and being the go between with the company and the warranty company, I finally gave up. They sent their "water damage" company they work with, which I had to an file insurance claim to pay them and to get the floors fixed, totally not happy that the company would not even reimburse me part of the $700 I had to pay out of pocket for the portion the warranty company would not pay. It was a total nightmare, I will never use this company again. Let's hope what work they did do, never fails I would give no stars if I could, unbelievable, lack of customer service and willing to do a simple drain of the water heater, which would have prevented further damage and more issues to our home.

Julie A.

Will fast before I start...I am not a technology person, however, I do not know why it says SoMa, San Francisco, CA attached to my FB account. Although I only login to FB maybe 3-4 times a year, I am not from San Francisco, CA...I am in Copperas Cove, TX.

Review for 31 July (this morning)- I am updating my review at this time. Once communication finally started, due mainly from the efforts of Christine, the office staff which began at 1630 on 30 July to 2130. Christine got in contact with the owner of the company and the technicians, she called me at 2130 to let me know that the technicians would be out this morning between 0800 to 0830. I received a follow-up call from the technician Cody. Both Cody and the main technician James Fry arrived about 0830, they were very nice and apologized for the continued damaged that was caused due to the first 2 technicians that came on 25 July and did nothing to stop the constant trickle of water that continued until 29 July. These 3 people, Christine, James Fry, and Cody, redeemed Rooter Man. They were pleasant when speaking with me and showed genuine concern regarding the added 5 days of water causing damage that could have been stopped on 25 July. I didn't hear from the owner of Rooter Man, but I will say you have a wonderful office staff in Christine because she addressed this issue, on a Saturday, while at home with her family. Rooter man has a great individual as their communicator in Christine. Also, the 2 technicians that arrived this morning, James Fry and Cody, were very professional and they sure know their work. They did a great Job and I thank you for that. All that is left now is dealing with the water damage which was estimated by a water restoration company of $1600, but that was before the added 5 days of leaking. My home warranty company covered some of the installation of a new hot water heater and Christine told me we would discuss some compensation for the mistake the first 2 technicians caused on Monday, 1 Aug 2022. So in closing of this updated review, I want to thank Christine, James Fry, and Cody, these 3 individuals saved Rooter Man's reputation in my eyes. Would I use Rooter Man again, absolutely, as long as I can establish the initial communication with Christine and hopefully, James Fry and Cody would be the technicians sent. GREAT JOB!!!! AND THANK YOU SO VERY MUCH!!!

Review from 23 JuIy to the evening of 31 July- I wanted to not give any stars, but the review would not post without at least 1 star given, however, Rooter Man does not deserve even 1 star. I found a water leak on Saturday, 23 July, I notified my home warranty company, and a technician was scheduled to come between 8 am and 5 pm on Monday, 25 July. After waiting all day because that is what you have to do, be available on their time table, 2 techs came to my house. They said they were draining the tank and a new water heater would need to be installed. The 2 techs ran a garden hose from my water heater to outside, through my house, and told me to leave it draining and to top it off, it was still leaking. I then waited until Friday, 29 July before 2 other techs came to my house to install the new water heater. These 2 techs acknowledged that running the hose and letting the water heater continue to leak, was very bad work, and told me the 2 techs from Monday, would not have a job. After taking the water heater out, 1 of the techs told me he needed another part and could he come back on Saturday, between 11 am and 1 pm, I said that would be fine. At 1230 the next day (Saturday), the tech calls me and says he has a "family emergency" and he couldn't give me a time, but it would be today. I spoke to him again sometime after 4 pm and he still couldn't give me a time and added he "hoped" he could get there today. I have called the office number and office woman called me back, she said she didn't know anything about an emergency, because this is the same tech that was on call for today. She told me she would be calling the owner and could he call me, I told her yes. It is now 1938 (7:30 pm) and I still have not heard from the tech, the office woman, or the owner. I still do not have a water heater installed, and the water damage at this time has risen to over $1600. Right now, if you need this company's service, run away as fast as you can!!! I am going to encourage my warranty company that they need to remove this business from their service and I am going to be making a major complaint to the Texas Consumer Affairs office in Austin. I am in total disbelief that a company would do something like this to a customer. I think I may also be filing a case against them for the continued water damage I had from 25 July to 29 July. I am also hoping that perhaps the owner might see this review and call the customer like his office staff has been trying to get him to do since 4:30 pm this afternoon. BAD BUSINESS!!!!!

R M.

Washer backing up into sink and draining slow. Where is the stoppage? Obviously after the sink where there's a clean out yet he wanted to install a clean out at washer and use hydro(water) clean and chemicals to clean the system, $1,298.00

Vinh P.

My tenants had been without plumbing almost a week. No other plumbers could get out there and I called Rooter Man and they were able to come the soonest. They did an amazing job getting everything up and running and pricing was very fair and competitive. It was a complicated job and they handled it perfectly. Constant communication throughout repair process and took the time to explain it so I could understand. Highly recommend.

Heather K.

Rooter-man has to be the crappiest customer care I've delt with. Company was called to rescheduled and came anyways 3 1/2 hours later. I was not notified of my brand new tub being defective out of the box and was installed anyways. They wanted 500$ to uninstall and replace what they messed up.

Tate S.

I am advising friends and prospective customers to think twice before using this company, especially if cost is a concern. I had a fairly straight forward stopped up toilet and as my clean-out snake had broken on the last use, I thought to give this company a try. They are not far from our home - what did I have to lose?
Well, they came out a few hours later and TWO guys asked some questions and headed for the offending bathroom. I went to put up something and came back in a couple of minutes to see them pulling out their dripping snake and announcing, all cleared up. They flushed it then.
That will be $200 please! Yes you read that right, $200 for 5 min work! Well, lesson learned... Don't use Rooter-Man unless you are wealthy!