Rooter Man Plumbing

Daniel S.

Great service. Daniel Smith was professional and fast. Appreciate them coming over to take care of our plumbing issue in a weekend. Will recommend in the future.

Jennifer C.

Rooter Man was super helpful and Daniel was amazing! Very knowledgeable , friendly and professional. Thank you!

Wilson B.

If you value good service, honest work, and an honest service, never hire Rooter Man! Rooter man plumbers are the absolute worst people in the area. They are absolute scums! They charged my neighbors $4500 to unclog their pipes, only spent 5 hours at the house, and didn't complete the job! Then when we try to get a bill, receipt, or anything that shows what it is they even did at the house, they refuse to do anything and get angry with us. They were supposed to mark out the underground lines, provide a itemized quote for the work, and a quote for the new waste line to be installed. Instead they just told my poor neighbor it would be $15,000 to redo a line, with no details quote. That's on top of the $4500 as well, not included. Absolutely unprofessional and unreasonable people. Never hire them!

Linda B.

Expensive, poor communication, appalling customer service, misleading pricing, unskilled work.
Dispatcher confirmed they could repair or replace the water heater Sunday but that it would cost extra because of it being after hours & that I would receive a call when they were on their way. I checked several hours later, he said that I told them not to come because they couldn't get parts on a weekend. I tried to say that must have been someone else he argued trying to convince me that I told them not to come. I ended up restarting the clock on my emergency repair at 1 in the afternoon. I should have moved on at this point. May my massive error be a warning to you. The next day I called 30 min after I was told I'd hear from them to try to get a sense of when they might be able to come, so that I could figure out my workday. This time the dispatcher went off on me, my request for even a broad window was met with nasty remarks, he yelled at me for several minutes because I had the nerve to attempt to get clarification. I would try to explain my question and get cut off with more nasty comments. I have worked with a LOT of contractors/tradespeople I always treat them with respect, including in this instance. I am absolutely disgusted by the treatment I received, it was unprofessional & utterly appalling. I only moved forward because it was an emergency and I was already so far into the process that starting over felt impossible. That was a huge mistake, I wish I had gotten refunded right then and there and worked with a different company.

The technician didn't do a very good job either. He wasn't considerate about the home or the people inside it, (turned off the water without giving the chance for anyone to do anything - with a toddler not having water for several hours coulda used a heads up), wouldn't move what he needed inside so we could close the garage, ripping down construction plastic instead of masking it out of the way, leaving gates and doors open, not putting things he used back where he got them from, he damaged the new water heater pan when installing it because he couldn't lift it properly by himself, and it is seated so close to the pan edge on one side that it makes it challenging to take the door off, and he left a mess in the driveway that I had to clean up (trash, machine screws etc).

They trick you into paying more than they explain at every turn. An emergency call the show up fee of $175 is collected before they come and they don't tell you that doesn't include them even looking at the issue until after they arrive that costs another $289, they should be up front that the fee for an emergency is baseline $464 because if that is much for you you're out $175.

They forced me to pay before the job was complete, despite being told the final payment would be collected after the job was finished. I was told that a second technician had to come out to check the work of the first technician before operating the water heater and that he would not come until payment was made. A non-operational unit that has not been appropriately checked is NOT a completed job. In fact the job wasn't completed properly by the first technician so the job really wasn't completed, the second technician found leaks that had to be fixed and the first technician had installed a CO2 detector improperly (way too close to the water heater).

This job could have been completed properly in less time if they had utilized more than one or a more knowledgeable technician from the get go. Now they apparently need to be present for the inspection, (in case they need to fix or adjust anything) - you'd think that would also be part of the job right? Nope they claimed I was paying a permit fee but then tacked on (without telling me) an additional $322 for their time to attend the inspection which who knows if they even will.

There are different sets of reviews online do not use any version of ""Rooter Man"" or ""A Rooter Man"" they are clearly trying to escape their bad reviews by presenting the company name in several different ways. I hired the Truckee one but it's based on Carson City.

Maggie C.

Do NOT hire. I had a clogged toilet in Truckee. Once they came, they called and told me their show up fee was $525!!! and that I had agreed on that (which they never mentioned) for them to do the repair. I was on a phone call with him during this time and my daughter got hurt and I was tending to her during our phone call, he kept yelling me to pay him and sign the contract, despite me already asking why the estimate was so high. He just kept yelling at me telling me he needed the contract signed or he'd leave. After 20 minutes in our condo, he snaked the toilet, did not retrieve anything, told me there was something stuck, and options were to dismantle the toilet outside which would cost more or replace the whole toilet."" My toilet is still clogged! WORST COMPANY I'VE EVER ENCOUNTERED.

Michelle C.

Don't hire them!! Don't sign contracts!!! They are thieves!!! They will try get more $$ from you even after paid top dollar & they should keep mouths shut and fix house w 25yr warranty!! They called me a liar & told me to get off my own property!!! Omg wish I can be reimbursed $$ I paid so I can hire another who doesn't argue & yell when I have a clog that they knew about 1 year ago!!! This thing is not allowing me to put my anger onward in words I can see all the bad reviews from Yelp, the Better Business Bureau and google when I'm trying to post my upsets it won't always post. They called me a liar. I have proof That I'm not the liar they argue about the warranty is not included, but yet they cleared the kitchen called when they came down a year ago along with the bathroom clogs. No one should be treated like this especially elders like me. I put too much money and House is covered for 25 years but they're telling me that that that means only like 1/16 of the house is covered from that from the grass to the street not the house who is covering the plumbing Appliances don't sign a contract. Don't get yourself stuck like me just because you gotta call him out. I want another plumber so I need to hire a plumber 63 years old youngster embarrassing I will get Atty. I will my feelings about them all over the place just as many others then I'll deserve customers. They deserve to be shut down

Ann N.

Totally burned. Don't sign their tablet in advance, there will be a big hidden charge. They charged us $875 for 30 minutes to TV a line and didn't complete the job. It was completed by another vendor for $325. Not Good. The fellow claimed to be the owner, was rude and called me a liar when I complained about the price.

Finlay N.

Service was okay, job got done. Prices are outrageous, and 3x what any other plumber would charge. I'd go as far as saying its price gouging. I'd recommend looking else where as they are not transparent on cost upfront.

Vince S.

Just want to caution everyone in the community about ""RooterMan Plumbing"". Our sewer pump system alert/alarm went off the other night, so I called them to come out and take a look. They said they would send someone out. They insisted on charging me $231.75 upfront when I initially called to make the service request.

The service guy didn't show at the designated time. I was unable to reach anyone when I repeatedly called to find out if and when he was going to come. I finally reached them and he finally showed about 2 hours later. He was rude and unprofessional.

He spent around 5-10 minutes max at our home, took one look at the system in our basement and said ""it probably just needs to be pumped out and cleaned"". I said ""fine, please go ahead and do it"". He said he couldn't do it right then and there, but would need to schedule that service at a different visit. I said ""So, if you're not doing anything to fix the problem, why did your company charge me almost $250?"". He said ""that's our 'show up fee'"". I said ""show up and do what??"". He had no answer. The charge hit my VISA statement today. I contacted the company and asked them to address the issue directly with me several days ago. I've still heard nothing back from them.

Since I've been unable to get any response from them, it appears that this is some sort of scam. Beware of ""Rooterman Plumbing"" here in Truckee.

Wei K.

Excellent customer service especially for the Tahoe area. We recently remodeled our place but one toliet started to leak. I couldn't get hold of our contractor(which is normal for Tahoe) and it was so close to the new year eve. I found Rooter Man plumbing on google and called them. To my surprise, they said that the could come the next day at 9am. For those who don't live in the tahoe area, people have no idea how difficult to get anything done. Some businesses either don't call you back or schedule visits weeks out.

Later in the evening, my contractor called me back. Since the place is still under warranty, I texted Rooter Man plumbing to see if I could cancel their visit. Again to my surprise, they agreed without getting upset at me.

Even though I didn't get to use their service but the experience has already exceeded my expectations. I am so happy that I found a reliable business in Tahoe and will be sure to call them the next time.