Rooter Man Plumbing

Emily A.

So thankful for Rooter-Man! Late last night we heard water leak sounds and discovered pipes were leaking underneath the house. The next morning we were put in a queue and Rooter-Man sent out Daniel in a very timely fashion. Daniel was quick to find the issue and resolved it in no time. Additionally, he noticed the fill valve was broken in the downstairs toilet, found a replacement piece in his equipment, and once again saved the day replacing the broken part. Thank you again, we appreciate the great service (professional, courteous, and fast acting) and the clean repair.

Valarie Z.

Rooterman was called to my home in Incline Village to replace an expansion tank in my heater unit. The technician who repaired the spontaneous leak replaced the tank with the incorrect tank and changed out a fitting welding in a larger not appropriate sized fitting causing my heater not to work. When I called to let them know my heater was not working, after the change, they responded they do not work on heaters.
I had to have another plumber out to fix the repair done by Rooterman. Rooterman said they would refund my money after they received a confirmation invoice from me from the new repair. They are now giving me the run around. Think twice before using them.

Mark P.

After another company (Roto-Rooter) failed to clear my drain and gave up (after charging me $270), I called Rooter-Man who showed up the same day. The tech, Daniel, quickly cleared the drain. Rooter-Man cost a little more than the others, but actually got the job done!

Julie S.

I have had them out to my house for two emergencies on the same day when no plumber in Tahoe was even answering their phone! Rooter man's people were professional, fair and quick. I would highly recommend! Rory was amazing and was forthcoming with everything. They made my emergency a more palateable one. Thank you, rooter man!!!

Scubadoofus D.

Our toilet broke on a Saturday. We called a bunch of plumbers and left messages. Rooter man answered the phone and scheduled a technician for that afternoon. Rory the technician was great did a patch job on the toilet so it worked and scheduled a toilet replacement for the following Monday. Monday Rory did not arrive as scheduled. Unfortunately you can not contact the technician directly but have to call the dispatcher. The dispatcher was rude when I called and asked for an explanation as to what was happening with my appointment. Rory eventually called and rescheduled for the next day at 9:30 AM. An hour after Rory was scheduled to arrive on Tuesday and with no call I call the dispatcher and he told me my technician would be there and that I should grab a cup of coffee. That was it. Rory showed up at 11:30 AM and did a very nice job installing the toilet. So the communication is terrible but the work is good. When scheduling with this company allow a lot of extra time and bring your patience.

Bobby B.

Daniel was awesome! He responded to a clogged pipe in a timely manner and was extremely professional and knowledgeable in solving the problem. Highly recommend this company for any emergency plumbing needs!

Brendan O.

I agreed to pay a hefty overtime charge to clear some drain roots as I was not in the area during this episode so had to communicate by phone. $ 735 for 10-minutes work but it was a Saturday so my complaint is not about being ripped off but to let the general public know you will be gouged. The plumber who did the work, Daniel I think was courteous enough and cleared the roots. I made the mistake of asking the owner for an Invoice and an explanation of the issue so I could seek a professional to fix it correctly. The owner on the other hand is incompetent, rude and unorganized. Not the qualities you should be seeking in a professional business. He will not produce an Invoice and hung up on me the 5th time I called in 6-weeks whining he was too busy for petty requests like mine. He could benefit by a ""Business for Dummies"" course. I would suggest not using this company. There are many other reliable and responsive professional plumbers in the area such as Mackinaw Plumbing.

Patrick H.

Our kitchen sink and dishwasher drain was overflowing from a deep blockage I didn't have the tools to clear. Daniel came same day, cleaned it out and tidied everything up. Friendly, fast and efficient service. Highly recommended!

Joe N.

Showed up with in about an hour. Daniel was personable and professional. Not cheep but got it done.

Greg M.

I would love to tell the reason for my one star review, but due to fear of reprisal from the gentleman at the Truckee location... I will not add specifics.

As a customer, I would steer clear.