Rooter Man Plumbing

Finlay N.

Service was okay, job got done. Prices are outrageous, and 3x what any other plumber would charge. I'd go as far as saying its price gouging. I'd recommend looking else where as they are not transparent on cost upfront.

Vince S.

Just want to caution everyone in the community about ""RooterMan Plumbing"". Our sewer pump system alert/alarm went off the other night, so I called them to come out and take a look. They said they would send someone out. They insisted on charging me $231.75 upfront when I initially called to make the service request.

The service guy didn't show at the designated time. I was unable to reach anyone when I repeatedly called to find out if and when he was going to come. I finally reached them and he finally showed about 2 hours later. He was rude and unprofessional.

He spent around 5-10 minutes max at our home, took one look at the system in our basement and said ""it probably just needs to be pumped out and cleaned"". I said ""fine, please go ahead and do it"". He said he couldn't do it right then and there, but would need to schedule that service at a different visit. I said ""So, if you're not doing anything to fix the problem, why did your company charge me almost $250?"". He said ""that's our 'show up fee'"". I said ""show up and do what??"". He had no answer. The charge hit my VISA statement today. I contacted the company and asked them to address the issue directly with me several days ago. I've still heard nothing back from them.

Since I've been unable to get any response from them, it appears that this is some sort of scam. Beware of ""Rooterman Plumbing"" here in Truckee.

Wei K.

Excellent customer service especially for the Tahoe area. We recently remodeled our place but one toliet started to leak. I couldn't get hold of our contractor(which is normal for Tahoe) and it was so close to the new year eve. I found Rooter Man plumbing on google and called them. To my surprise, they said that the could come the next day at 9am. For those who don't live in the tahoe area, people have no idea how difficult to get anything done. Some businesses either don't call you back or schedule visits weeks out.

Later in the evening, my contractor called me back. Since the place is still under warranty, I texted Rooter Man plumbing to see if I could cancel their visit. Again to my surprise, they agreed without getting upset at me.

Even though I didn't get to use their service but the experience has already exceeded my expectations. I am so happy that I found a reliable business in Tahoe and will be sure to call them the next time.

Lawrence R.

Terrible service cussed out an employee, didn't show up for the initial service date, we called to ask what happened and they sent someone out shortly after. We needed to install an outlet, did that, called them back to schedule and the individual on the other end of the phone lied and then called the employee a ""Bitch"" and hung up. This is my second time using these folks in 3 years and both times the service was TERRIBLE. DO NOT USE.

Carlos S.

I did not take the negative reviews in regards to this company seriously. Please learn from mistakes. This company stole my money (as they charged me but didn't do any work), cursed me out on the phone, and threatened me. Yes this company will threaten you, curse you out and steal your money. LOOK ELSEWHWRE

Andy K.

These Guys are the biggest rip off I have seen --and I was a general contractor for 40 years. They charge us 5 times what another contractor said he would have. and I agree with -Pat J's -review ,my interaction with this company was also horrible and frightening. do yourself a favor and find someone else.

Erica C.

Amazing response time, technicians are very helpful! The got my main drain unclogged, answered all my questions, and were above and beyond helpful. Would highly recommend!!!

Nat K.

Our six year old put a toy down the toilet in the middle of our vacation. They came out and fixed it even thought it was a hard job. Good professionals.

Nena L.

Rory Harms was great, he was kind, knowledgeable & diagnosed the issues with my sewer line. He explained the issue & showed me the photos taken by his camera of my line. He offered great advice & I will definitely use this company in the future.

Kevin D.

Our sewer pump died on a Tuesday night. I called Rooter-Man Wednesday morning and they sent Daniel out by 12:00 noon. They were knowledgeable,
professional, and fast. They pumped and serviced the tank, ordered the part and had the job completed the next day as promised! Totally satisfied with them.