Rooter-Man of Tampa Bay

Amanda G.

I called to have a quote on adding a laundry room inside my house had a scheduled appointment between 10-2 today. I called at 4pm as no one showed up. They proceed to tell me that a voice mail was left at my phone number at 1:02pm. Funny since my phone has been by my side all day and still don't have a voice mail from anyone.

Alyssa M.

Its sad that I have to start this review with """"wish I could leave them a review, but they never showed."""" Unfortunately that's exactly what happened. Had an emergency and called to schedule a technician to respond when available. The young lady, or lack there of, answering the phones advised she would have a technician over after 6:30 PM and that I would receive a call when they were 30 minuets out. Around 8 PM I called for an updated status. The girl on the phone condescendingly tells me """"no I said AFTER 6:30 we'd TRY to get there."""" No you didn't, but that's ok I informed her that I would continue to wait. I had to call out of work to wait on them to show. They never showed, never called. Not even the next day to see if there services were still needed. What's bad is I originally reached out to them for overly positive reviews, but the more recent negative reviews seem to share the same sentiment (No call no shows, rude phone girl, unprofessional behavior etc.) Thanks for nothing Rooter-Man.

R R.

Steve did an amazing job getting the pipes open. Half the cost of Rotorooter & he got there 2 days faster. I couldn't believe I didn't have to wait days for service.

Abdullahi A.

Please Do not use this Company. They are expensive and poor Service, their Customer Service is very Poor. They do not respect to you as a Customer. My situation I had my Water Heather replaced one year and one week ago, then it wend bad, which I called and they told me to pay $285.00 or we are leaving to go our next Customer. I called the office and while I was on the phone with the Office they told the Tech to leave, which the Tech left. I went Home Depot and bough new Tank for $300 and replaced my own. I will not recommend anybody to use this Company, they don't respect their Customers. Please shop around before you call this Company, please also make sure that they explain to you your Warranty if you decide to use.

Jim M.

Called Rooter-Man today for an estimate on a new hot water heater. The estimate was $780. I mentioned that there were several reviews on Yelp where the water heater was installed for $525. The lady providing the estimate said that the EPA now makes Rooter-Man pay $200 for every water heater they install. She told me that they have to pay the EPA this much for each water heater that is installed. If you are going to be dishonest then come up with a better story.

Perry T.

I called Rooter Man last week after seeing their ad on Craigslist, and a plumber came out rather quickly. After checking out my hot water heater, which had quit working and was the reason I called, he gives me a price for replacing the thermostat and element of $650.00, which I thought was extremely high. (I later learn that the price he gave for the repair was actually for a brand new water heater, not a repair. I could have lost a few hundred had I had him do the repair). But I had no idea a repair was going to be that high, and when I told the plumber that I didn't have that kind of money at the moment, he began to belittle and degrade me for not being able to pay that much right then and there. He became even more rude when he said he had to get something for coming out and I reminded him that the Craigslist ad for his company said- FREE ESTIMATE. He continued to be extremely rude right on up till he drove away, even telling me as he left that when they came back out, it would cost me double. I then email the company thru the ad on Craigslist and the next day I get a call from a lady named Katelyn, who identifies herself as the owner of the company. She proceeds to make excuses for the remarks and behavior of her employee, telling me,- """"he's new"""". That's an acceptable excuse for her employee talking ugly to me and being very rude? I'm a nice guy who tries not to hold a grudge so I was willing to give her and this company a second chance. I told Katelyn I would discuss the matter with my wife and let her know when we wanted them to come out and replace the water heater. I emailed her first thing on Thursday, May 12, 2016 and told her I was ready to get a new water heater. After a couple of hrs wait, she replied and told me to call the office and ask for her. I did so immediately. But when I call, I'm told she just left for a meeting. Huh? She just told me to call her. Anyway, I left my name and number and was told she would call me the next day. The next day, Friday May 12, 2016 came and I waited and waited. Katelyn never called. I emailed her that night, and she answered back in a very rude manner, just like her employee was when he came to my house. So, take it form me, if you want a plumber to come out and treat you like sh*t, this is the place for you. If you want a plumber to come out and treat you with respect, then NEVER EVER call Rooter-Man

Jason R.

Had a fantastic experience with Rooter-Man after a bad one with Roto-Rooter. Joe from Rooter-Man fixed our issue very quickly, completely and inexpensively. I called Roto-Rooter to come fix an issue with a sewer line that was backing up which we suspect has a root issue. To make matters more challenging, we live out of town and we have short term renters in the house. The Roto-Rooter tech gave me a cost of $375 to snake it, which seemed pretty high to start with. He ran a snake twice, but apparently not a camera, and failed to find a problem, thus telling me that there was a problem on the city side. After the city ran a camera and confirmed that no, the problem is definitely on our side, I called Rooter-Man. Joe, the Rooter-Man tech quoted me $225 to fix the issue, which he resolved within 45 minutes. He inspected the entire line and was able to correctly diagnose the problem of a pvc joint that had not been glued together which was allowing roots into the pipe. He was very efficient, complete and professional. He cut out the roots to resolve the issue in the short term and quoted me $375 to come back, dig up and repair the actual pipe for the long-term solution. When Roto Rooter had given me a quote to permanently fix the same problem a few years ago it was for....wait for it.... $5000. Yeah, I won't be calling Roto-Rooter again. Try Rooter-Man. If I had called them first, I would have saved about 24 hours of headaches and unhappy renters, not to mention a lot of money. They will be my plumber of choice going forward.

Sarah F.

Our drains backed up on a Sunday. Called and was quoted $99 a drain. Joe arrived within the window given and was extremely knowledgable. He walked us through each step and explained everything. He worked for over two hours and unclogged the drains. He then used the camera snake to find out why we were having issues. He determined roots were growing on the city's side of the pipes and reported the issue to the county. He returned the next day to place a clean out valve because he didn't have the parts but didn't charge us an additional call fee. We were super happy with our service and price. We will call these guys again if needed. Thanks Joe!

Jimmy C.

In Florida for season had a problem ..very fast response..very honest ..excellent experience from start to finish..will call again..

Blanko B.

Needed emergency toilet help in the middle of the night and they refused because they """"needed the landlords consent to unclog a toilet"""" - wtf