Rooter-Man of Tampa Bay

Brian B.

Disorganized and extremely rude. Complete lack of professional communication among line staff and management alike. Will childishly mimic you if you decline their services. Save yourself the aggravation and call Clog Kings.

Sandy D.

I recently had an unfortunate experience with RooterMan that left me thoroughly disappointed. The level of customer service provided was far below expectations, and it was disheartening to encounter such unprofessionalism. Upon contacting RooterMan to inquire about some urgent work that we needed on our Lift Station. I was put on hold multiple times because the person I was speaking with did not know any answers. Eventually I was transferred to the manager. I was very rude from the beginning. Which I ignored because we needed the work done. It was frustrating to feel like my questions were unwelcome, and I was bothering them, especially when I was seeking clarity about a service I was about to pay for and the cost was substancial! What was even more disconcerting was the owner's reaction when my husband pressed for more detailed information about the work that was to be carried out. Instead of providing reassurance or a clear explanation, the owner became defensive and evasive. This made me question the transparency and integrity of their operations. If the person on the phone gets upset or offended by questions, how will future issues be dealt with later. As a customer, I believe it's crucial to have a clear understanding of the services being provided, as well as confidence in the company's ability to carry out the work to a satisfactory standard. Unfortunately, my experience with RooterMan did not inspire this confidence. I would advise potential customers to exercise caution and perhaps seek alternative options before considering RooterMan for their plumbing needs. It's essential to feel valued and respected as a customer, and regrettably, this was not my experience with them.

Javier N.

Very sorry to have to write a bad review but we have spent 2 consecutive days waiting for a the Largo FL plumber to show up to our elderly parent's home and for 2 days they were no shows with no follow up. We contacted them within the arrival window on both days and were told that someone would call us when they were on their way. No one showed up and we were not able to reach anyone on the phone. We have used this service in the past and are very disappointed.

Emmet F.

Please Do not use this Company. They are expensive and poor Service, their Customer Service is very Poor. They do not respect to you as a Customer. My situation I had my Water Heather replaced one year and one week ago, then it wend bad, which I called and they told me to pay $285.00 or we are leaving to go our next Customer. I called the office and while I was on the phone with the Office they told the Tech to leave, which the Tech left. I went Home Depot and bough new Tank for $300 and replaced my own. I will not recommend anybody to use this Company, they don't respect their Customers. Please shop around before you call this Company, please also make sure that they explain to you your Warranty if you decide to use.

Lisa Ross

I called to have a quote on adding a laundry room inside my house had a scheduled appointment between 10-2 today. I called at 4pm as no one showed up. They proceed to tell me that a voice mail was left at my phone number at 1:02pm. Funny since my phone has been by my side all day and still don't have a voice mail from anyone.

Jim M.

Our drains backed up on a Sunday. Called and was quoted $99 a drain. Joe arrived within the window given and was extremely knowledgable. He walked us through each step and explained everything. He worked for over two hours and unclogged the drains. He then used the camera snake to find out why we were having issues. He determined roots were growing on the city's side of the pipes and reported the issue to the county. He returned the next day to place a clean out valve because he didn't have the parts but didn't charge us an additional call fee. We were super happy with our service and price. We will call these guys again if needed. Thanks Joe!

D N.

Picture it...You own a home and suddenly your master bathroom is acting possessed. Things not draining like they should, water coming up out of places it should be draining from and a new smell that no amount of febreeze could help with. Yep, that happened to us. Now, add in its late at night and the weekend is looming. I Googled and that was a bad idea which resulted in a basic panic attack because per the internet, this was a 20k problem and we could not stay in the home while being worked on. Ha ha you gotta love Google. So, this began my search for help with our plumbing. My sister recommended 3 people. None of those people had availability and/or did not pick up their phones. One person called back and shared they also did not have availability but we should not wait for their opening as it sounded serious. Luckily for me I recalled seeing a Rooterman of Tampa van a few weeks back in traffic and I decided to try a Hail Mary and reach out. Well Mary paid off this time and I am so happy!! They were able to get someone out to our place within 24 hours. There was not active water pouring and we had other bathrooms to use so this was great news to me. Devine was the guy who came out to our place and he was very kind and helped walk me through possible issues and provided cost estimates low and high. My favorite part is if we pay for the low cost and they go in and find it's a higher cost issue what was paid already rolls into new cost as payment. I probably didn't explain it right, but trust me, it's good. So he started with the quick troubleshooting and it did not lead to a fix, so up to the next tier and so on. But then success and I am happy to report the internet was no where close trying to say it would be 20k. This was under $500 and Devine even cleaned up afterwards which was such a blessing because plumbing work can get things dirty I'm sure you can imagine. Devine and Rooterman had us back to working order and clean in no time. This will be our new go to plumber company and it should be yours too!

Mary Beth C.

We just bought a house and hired Rooter-Man to do an inspection. Mike did a great job and really went above and beyond to make sure we were satisfied. We are very happy with Rooter-Man and recommend them to anyone in a similar position.

Rick M.

I would just like to start out that it takes a lot for me to come on Yelp and leave a review for a service that was so terrible I felt the need to share so others don't experience the same issues. I could write a story book on all the issues we have had with this company but I'll just share the most recent one and this doesn't include the way both the office girl and manager spoke to my mother. First I would like to say their actual plumbers are very polite and respectful ITS THEIR ANSWERING STAFF that needs a revamp. They are rude and very condescending. I understand having to deal with upset costumers all day as no one wants to deal with plumbing issues but honestly maybe try another job that doesn't require socializing and having empathy for others. I called to get an estimated time as I'm a neonatal icu nurse who works night shift. I worked the night before and gave Brianna a call just to get an eta as I was originally told between 12-2 (we called them when the water started backing up the night before). When I called I told her I was not trying to rush them as I know they are busy and was just wondering if they had a good eta on their plumbers since it was after 1pm. She then proceeded to not only be snarky back about the question but to tell me """"no we have you on the 12-4 so between now and then"""" Obviously upset about waiting longer as I can not use my toilets in my house and I have raw sewage coming up in my spare bath I proceeded to wait. I was then told that their plumbers were stuck at a retirement community and had to cancel until tomorrow morning..... I GET IT SHIZZ HAPPENS QUITE LITERALLY. But when you have a staff that lacks empathy and cannot put their selves in their costumers shoes and understand where frustration and miscommunication is coming from.....thats an issue. I would guarantee they have lost multiple multiple costumers just from the sole fact their office staff is rude and never knows what's going on in the field. To the owner if you read back even 3 years ago you're getting the same complaints... recorded lines would be helpful learning tools on how to be a decent human. Your plumbers should go elsewhere. We've spent thousands with your company and Gene the plumber deserves a raise because he's the only reason we continued business with you. Pink plumber thanks you for the new business. I hope you have a poopy day.

James D.

In Florida for season had a problem ..very fast response..very honest ..excellent experience from start to finish..will call again..