Rooter Man

Placido L.

Very un professional. I call today at 5:30 for water leak on my meter. The operator said we gonna send technician 6-8 pm. I called back at 6:30 for follow up same operator said I call technician then I call you back. Waiting till 8:30 she never call me back no technician show up. Call operator again she say desame shit that she gonna call technician and call me back. Now is 9pm nobody call me back and nobody show up. That's how they do business.
Placido

Jesse D.

These guys were amazing! Great customer service and very timely. They took their time and they were very thorough.

Timothy K.

I was looking to have a grease trap Interceptor pumped out and the Lady on the phone said they don't pump grease traps. I asked her if they were Rooter Man, she assured me they were but they don't pump grease traps. I gave them 2 stars because she was polite. Their website says they have been pumping in Las Vegas for 40 years...

Paula R.

Called and set up an appointment a week ago today. Fellow was supposed to show up between 10 and 12. Nobody showed up. Gave them a call about 10 after 12 said they'd be there within an hour. Nobody showed up nobody called. Then we called again at about 2 o'clock they said they'd have somebody return our phone calls still no phone calls now it's 530 no call no show. Therefore BAD review. Only wish there was an option for no star since they did nothing and we had to chase them.

Kai L.

My water heater was leaking all over my garage when I got home. I called and they said they would have someone in route in about 30 mins. They did just that, and fixed the problem instantly. Being a single mother with 4 little children this could of been a disaster for me, but they made this such a quick easy process. Thank you for great service !

Joanna S.

Alex Meyers came in and quoted me a price to fix a drain that disconnected from under my house he said to the main street. The price of 4200.00 once he was under the home and started construction he came back and changed the price saying I was on a sinkhole and that he now had to go through the floor. He changed the price to 18,000.00 and said it was covered by the insurance. He told me he was a specialist and that he would follow me all the way through the process. What he did was swindled me through the process. He did not report the claim until after he totaled my home. I had to vacated it and during the first 7 days he gutted my home to the 2 by 4 studs without my knowledge. He said they found asbestos. He opened 2 credit cards in my name the very first day he started work and maxed them out for 40,000.00. I did not find out about this until I was sent a bill through the mail. He would not return my calls and my insurance rejected the claim because there was no proof that the work had to be done. Three weeks after the rejection of the insurance company he and his co-conspirator Bolmer Restoration billed me for 292.000.00 for what they said was asbestos removal. This put a plumbing job at a cost of more than what the house was worth. I am a 78 year old senior and have no way of paying all of this back. I am out of a home which I can not pay to have fixed. He latterly left me homeless. Beware of this company and especially of Alex Meyers

JoAnna C.

Although response time is amazing the promises of being there for you every stop and getting the job done is not. Communication is horrible and you have to track them down every day to try to get anything done. Took a month to put my house back together. Not even sure if the water leak was ever found, very untrustworthy.

Diana B.

Do not use this is a Rip off company. Called them in for a clogged line. The tech said he ran 75 feet of snake but that wasn't the issue. He said his boss told him he had to put a camera down there to see what the problem was. I said uh, no to run a longer snake. To do that I was told he'd have to go get it and charge me more. I sent this putz on his way and called another company (Larkin) who came and snaked my line. Problem solved!!

Tori B.

Worst company right next to Mr. Rooter. I was told I would receive pictures of all the work and that they would handle all the insurance paperwork! I did not receive anything! Alex will not even return my calls not to mention he is extremely rude. They are scam artists plain and simple. Now I have a lien on my house because of them and their co partners at Bolmer! Be smart and choose any other place!

Sue K.

Extremely over priced. Wanted 5800.00 to install a tankless water heater, that did not include the unit. Was just an install price. Who hires these people?? I guess people who don't know any better. Don't bother to call them!!