Rooter-Man

Sammy Z.

They did a very shady and bad job cleaning our main line
35 days ago and we have clogged line again .
Call them and was told they can come to us 3 days from now
and price will be $129 and not their advertise price of $49.
called another company and they will be hear in 2 hours.
Will never use their service again.

Dustin D.

Just had Ryan out to fix my clogged kitchen sink drain. He called when he was on his way, and got the job done fast. Very friendly guy. What more can you ask for?

Jane N.

Do not call this place for anything!! The owner Ralph is by far the most rude and condescending man you will ever speak with. They charge double to triple what the job should be according to several other plumbers. Ralph is abusive and untrustworthy to the elderly and seems to take advantage of anyone he can. Again ,if you want to be ripped off and talked to like it was your fault afterwards for not knowing they were ripping you off then this is your place. NDI , rapid rooter or whole job would be a better option.

Margaret D.

RooterMan does NOT Warranty their work. Had local (to Lake Tahoe) Rooterman out to clear sewer line for a six unit condo building on 1/23/18. Charged $475 and we were told the blockage was cleared. Backup occurred again yesterday (2/7/18) so we called them back and they snaked line again. NO WARRANTY on previous call and they charged us another $475!! This time (same plumber on both calls) said line is coated with grease which requires bigger machine to clean drain. Only way to use that bigger machine is to extend cleanout 15' to crawlspace opening for easy access. That will cost $1500 before degreasing can be done. Plumber used camera both times. When I asked why he didn't see grease problem the first time, he said he didn't have a good camera the first time. ?!!??? DO NOT CALL ROOTERMAN. They do not warranty their work and do not honor a good business model of honesty and integrity.

Michael G.

If I could give them zero stars I would. I would not inflict this company onto my worst enemy. My landlord hired them to fix a clogged sewer, they came out (late) on Saturday and couldn't fix it, they said they would be here at 10:15 on Sunday and would need to speak to the landlord directly to approve additional work (which in fairness to them, we knew that additional work would have to be done, this is a semi recurring problem, and had been told before that if it happened again more than just snaking it would probably be required). The landlord showed up at 10:00, we had a lovely chat, and waited, and waited, until finally at 12:30 the tech showed up. The landlord had told them up front, she could not be here after 12:30, she waited 5 minutes to talk to him anyway, making herself late for an appointment, while he shushed her and told her to go away because he was on the phone. She left and about 10 minutes later he got aggressive with me asking why the landlord would leave when he was already there. Because dumbass, being in the driveway doesn't do any good if you refuse to talk to her, and being over 2 hours late doesn't help. Don't worry they said, we'll be there at exactly 8 on Monday, guess what, 8:30 on Monday and no sign of them, so the landlord is once again having to completely upend her schedule because these people don't know the definition of the word reliable. My landlord is doing everything she can, I entirely blame Rooter-Man and their lazy don't give a damn techs for me now having to drive to the nearest store to use the bathroom. Seriously, save yourself the hassle and use someone else, and since their techs don't want to work anyway, you'll be doing them a favor too.

Edit to update- so Rooter-Man ended up flaking out all together. The plumber that the landlord called to replace them was able to find the clog that Rooter-Man claimed didn't exist, confirmed that their story that our pipes just don't have the right slant is bullshit, and will be fixing it in about half the time and half the cost. When I find out from my landlord who she got as a replacement to Rooter-Man, I'll post another update on who you should go to instead.

Kathryn J.

Ralph and others did a great job replacing my water heater. They took care of getting all up to code and made sure county inspection taken care of.

Greg G.

Very friendly staff and professional technicians! Used these guys a couple times for my place in Reno and have been satisfied every time. Would definitely reccommend

Patrick D.

In times like the flood of 2017 (Reno, Nevada) we need honest people and this is not one. My mother had them come out to check under her home to see if there was any water there. After about 20 minutes they came up and said nope all is good. The charge was $259.00. Be aware
to always get an estimate before the work is performed, then there are no surprises and you really find out the bad from the good.

Craig B.

The worst company, three times one day and then left the flue pipe unhooked, they shouldn't be in business, then there is the owner Raul!!!! Call someone else, I'm going to the nv board that's how bad they are, I would give them a minus if possibles!

Bo C.

B Collins Sparks Nv 89436
Bought this house in July 2015 A RooterMan was contracted and paid $365.00 to pump clean and inspect the septic system by the former owner at our request to close. On 6-16-16 We had to call another company out for an emergency to pump out the septic tank . The backup into the house was devastating ,all drains sinks and toilets backed up onto the floors,rugs and hall . The company called for the emergency confirmed that the septic tank had not been pumped for a few years and was completely full, Also access to the tank had to be hand dugout to reach the lid ,Also proving the original company ;A RooterMan, had not done the work but had received payment. I have contacted A RooterMan by mail and by phone and haven't been contacted to resolve this problem.