Rooter-Man

Patrick D.

In times like the flood of 2017 (Reno, Nevada) we need honest people and this is not one. My mother had them come out to check under her home to see if there was any water there. After about 20 minutes they came up and said nope all is good. The charge was $259.00. Be aware
to always get an estimate before the work is performed, then there are no surprises and you really find out the bad from the good.

Craig B.

The worst company, three times one day and then left the flue pipe unhooked, they shouldn't be in business, then there is the owner Raul!!!! Call someone else, I'm going to the nv board that's how bad they are, I would give them a minus if possibles!

Bo C.

B Collins Sparks Nv 89436
Bought this house in July 2015 A RooterMan was contracted and paid $365.00 to pump clean and inspect the septic system by the former owner at our request to close. On 6-16-16 We had to call another company out for an emergency to pump out the septic tank . The backup into the house was devastating ,all drains sinks and toilets backed up onto the floors,rugs and hall . The company called for the emergency confirmed that the septic tank had not been pumped for a few years and was completely full, Also access to the tank had to be hand dugout to reach the lid ,Also proving the original company ;A RooterMan, had not done the work but had received payment. I have contacted A RooterMan by mail and by phone and haven't been contacted to resolve this problem.

M S.

Called the Carson City location, left a message with some human being to have our septic pumped, they stated they could be out same-day at 3:00 pm. Took off work early, 3:30 came and went, when we called to confirm the appointment, the guy didn't even know what we were talking about, and acted like it was OUR fault! We will never call these people again, and hope that you won't either! Besides, you won't get any service - they won't know what you are talking about! Call your local septic service instead!
NO STARS!!!

Maureen B.

This plumbing company charged us over$300. 00 to repair a hot water Handel on our tub. Could not tell us how much the replacement part cost. I was told the owner would not be talking to me as requested. I would never ever do business with this company. Only ones who don't charge by the hour and just add as they go! Someone needs tell that idiot a review is not slander. I'll be contacting associated state boards to file complaints as well. Really NO stars

Kelly H.

did not show up for scheduled appointment. When I called they said they had called me and had told them I did not need them to come to my house to fix the issue anymore. They never spoke with me and I never received a phone call from them. They said they now could not come out until the very next day due to giving my time slot away. They were not willing to accommodate my schedule at all.

Elisa H.

Provided a prompt response for an estimate. Unfortunately that estimate exceeded $1,500 for work that took under 4 hours and required $25 in parts.
I have no idea if there service is good or not as we went elsewhere. Get a second bid!!!!

Roger S.

A plumber from the so Lake Tahoe shop was contacted by my tenant. The plumber replaced a fillmaster on a toilet for which he charged $238 and a supply line for $152. Then he added another $25 just for fun. Total billing was $415 for material cost of less than $30 and labor of probably half an hour.
I contacted the office and asked to please have a manager (Dino or Robert) to review the billing. No call back.

Juan M.

Could not connect with my normal plumber in a emergency drain blockage situation, so I just picked what came up on a web search under ""drain clearing"" and chose these guys. They showed up quickly, but the base fee is $180 IF it is easy to get to a clean out. Fee doubles if any extra effort is involved like moving a toilet or going on the roof or going in a crawl space. This much is explained prior to any work being done. What is not provided until after the service is that paying with credit cards incur another fee added on, or if you use a check to pay, you will be asked to give a driver's license number. All in all, they do the job, just not the happiest of experiences.... I miss the days of when a man's word meant something and everyone was not a criminal until proved otherwise.

Nancy S.

Charged $152 to unclog a toilet that was not an emergency call. Had used the company at my work in the past with great service, Extremely disappointed as a homeowner & feel I was taken advantage of - shocked to get the bill..