Rooter Man

Michelle P.

Had Rooter Man come out to do a video inspection for a house before buying it. Their plumber was an hour late and then he could only scope one of the lines, and then not all of it. The stuff he did find, he couldn't explain, and since he scoped less than half of the plumbing, his inspection was completely useless.

I paid him $319 for work that wasn't even completed and then had to call out another plumber to redo the work that Rooter Man couldn't do.

The second plumber (a different company) was able to scope all the plumbing lines without any problems, and they charged $100 less.

Trying to get a copy of the inspection took several phone calls to the office. Rooter Man's estimate was also nearly double what the other company quoted. Very bad experience overall. I highly recommend getting a second estimate if you're considering using this company.

Denise B.

They came out to give me an estimate and were able to start and complete the work within a couple of hours. The employee was very professional and friendly. He showed me what was going on with the pipes behind my slow draining sink, and was able to get through a VERY tough clog (the residue was as hard as a rock) without opening up more of the wall.

I've dealt with a few unprofessional plumbers in this town since I purchased my house, and Rooter Man was a refreshing change for the better. I will definitely use them when it's time for more plumbing work during my renovation.

Duane W.

Great experience! Came out same day and got us fixed in no time. Very courteous and professional. No mess left behind. Thanks EJ! You are the man!

Robert M.

Fantastic! Called in the evening and scheduled an appointment the next morning. Quick but thorough service. Jason explained and fixed everything that was going on. Fair price, 30 day warranty on the work. Overall, great experience.

Catherine K.

Great company!!! Called and were at my house within the hour. Friendly, efficient, informative, and guaranteed their work -- locally owned and a full service plumbing company ...

Jennifer F.

First - the good. All of the Rooter Man employees that assisted us were courteous and punctual. In the plumbing business, that says a lot. I've dealt with plumbing companies not answering their phones, showing up late (or on the wrong day), and completely unprofessional techs. Everyone with Rooter Man was fantastic to work with.

The not so good? I do feel like I paid too much over too many visits.

The first tech came out and believed that a bad cartridge was the cause. He proceeded to change & clean out a few of them, and then finally conceded that the problem was larger than he could fix and we would need to schedule a larger job with a ""master plumber."" All in all, what equated to a diagnostic visit, was just over $300.

Next was the actual work to replace pipes and get the problem solved. That was in the ballpark of $2700, which is completely reasonable, but I do think at least a portion of the original ""diagnostic"" visit probably should have been credited towards this cost.

Following the completion of the project, my tenants discovered that the hot water heater wasn't working. Rooter Man - again, excellent customer service team - sent someone out ASAP on a Saturday. I'm grateful for the quick response.
The issue? Their ""master plumber"" who did the work, and/or his assistant, forgot to do something with the breaker and that's why it wouldn't work. Cost for this, along with fixing a dripping pipe that the others somehow missed near the hot water heater was another $150... which nobody ever actually gave me a total on, but I found it charged to my account.

All in all, they did the work satisfactorily, the customer service was great, but I wish I hadn't spent as much on the initial visit OR the final emergency visit to correct what should have been done when everything else was repaired.

Rhonda G.

These folks are awesome! Professional, prompt, knowledgeable and reasonable. Home grown company who cares about your needs. I will never use anyone else!

Carole D.

Thank goodness I have only had to use their services once, but the technician was on time, courtious and finished the job fast. He left my bathroom cleaner than when her came!!!!!!

Tiffany C.

Terrible service.I called on a Sat. morning around 9am.I was told that someone could come around 4:30pm.I was ok with that.No show at4:30 so I waited a little longer and called them back around 6pm and was told that they would be out around 6:30 pm.No show again. I called back around 7:45pm.No answer.Answering machine came on stating that they were closed.i didn't call any other company because I didn't want to have two companies possibly coming out at the same time
I will never call again

Jessica W.

I've done a lot of work with these people, both for my personal home and rental properties, Great office staff, the guys are awesome. Roni and her team have really nailed it!