Rooter-Man

Deb D.

Tried to convince us our septic tank couldn't be filled and said it was a clogged clean out. Wanted 450.00 to unclog it. Said he was only trying to help us. We already dug up the riser lids and if he had even bothered to look under them (I had to unscrew them) he would have seen our tank was overfilled. Just a salesman trying to convince seniors to waste money. Thankful we sent him away and got great service from Sierra Septic!!

Mr U.

Very bad service. I called at 930 in the morning for a simple fix they said that a tech could come out same day no problem. They didn't give me a time frame and I ended up waiting a day an a half (calling 2 different times to confirm they are still headed out) for them to call me without announcing who they were or who they worked for asking if they still wanted them to come fix my water heater. I was fed up with them so I just told them no I'll figure it out myself and before they hung up hey laughed at said ""at least I have hot water"". Super rude customer service. They are not worth dealing. 1000% recommend never working with this company.

Ketti ..

Terrible Terrible service. We were having an emergency in my home, so I was calling around to see who could come out. One company said a tech would contact me, but they did not have a timeframe, so I called around to see if anyone could come out sooner. The owner was very curt and short me with. I was not able to complete a sentence with him as he continuously kept cutting me off. He also had a teach out, but refused to put me on the list to call me once he was completed on a job, if I was waiting for that other company to call back.

He was very rude and the call was frustrating because I couldn't complete a single sentence until I finally advised that I would leave a review for my experience on this call.

Mark S.

Rooter Man Sparks/Tahoe was fair and honest to work with. Nice that they service Tahoe.
Mark

Ed W.

Called at 9 for a tenant. Person showed up at 2:00 demanded $395 owner called me as after 1 hour called and demanded additional $695 with no guarantees. When I arrived asked what he had found said, ""haven't ran the line have no idea and I'm leaving"". So essentially charged almost $400 did nothing then said was leaving. I asked for more information/understanding was yelled at, confronted aggressively and told to FO? This was not personal, I had no intention of confrontation just the sewer line cleaned. Don't call these people. Done this for 35 years and never before been dealt with in such a manner.

Maddalena C.

Rory, the technician who installed our new water heater was very competent, pleasant, and respectful to work with. He returned the next day to patiently address some questions and concerns we had (it had been 24 years since we purchased the last water heater, and my plumber husband was still alive then.) Rory is a credit to his employer Ask for Rory. You can be assured of knowledgeable courteous service. The rating is for him, as he was the agent that we dealt with.

S B.

Paid nearly $1000 for guaranteed unclogging of our drain. They refused to go through toilet and went through a tiny drain in bathroom sink instead. They never finished the job, but kept the money anyway. We then paid another company half that and they unclogged by going through the toilet drain with no problems. Rooter man is a rip off. In addition to stealing from us, the manager/owner's son was the meanest and most unprofessional person we've ever done business with. I recorded our conversation on video and when I have time I will post for others to see the level of disrespect and immaturity this manager showed.

Steve B.

Had a water heater heater installed. Instead of pulling a permit, it took them 6 months to even pull it and that is after we had to contact them over and over again. The receptionist guy is rude and has no sense about him at all. tries to act smart and runs his mouth instead of actually doing his job. Avoid this company like the plague, call a real company this place is just a scam. I finally got an appointment, next wednesday 6-22-22 , for them to come out and fix the mess ups on the install after having to have a huge long conversation with the owner/receptionist about him being a smart mouth and not answering any questions about the product I paid thousands of dollars for. They could have just fixed their mistakes but instead had to be mean and leave us hanging for 6 months and make it out to be our fault and then lie about the phone call we had.

Avoid this company, nothing but hassles!

Troy C.

Had a leaking shower faucet. Called and rich said he could be out the next day! Extremely fast as everywhere else in town was at least 3 days out. He also suggested I try a replacement cartridge and that was all it needed. I was able to resolve my leaking faucet myself with the help of Rich. If I ever need plumbing help again this will be my first call. Highly recommend to anyone looking for a friendly and fast plumbing service.

Courtney M.

I just want to give a huge thank you to A Rooterman. I was able to get a same day appointment.  They were on time, completely clean and safe.  Rory and Kenny took the time to really explain to me the whole process. I will  recommend them to everyone I know.