Rooter-Man

Yosi L.

I contacted Rooter-Man to address a clogged sink. They dispatched a technician named Raphael to our house. He asserted that our pipes urgently required replacement but proposed a jet cleanout as a temporary fix for $1200. I declined as we have home warranty coverage. The following day, the home warranty service examined and camera-tested the pipes, finding no significant issues, only requiring sink drainage. The technician resolved the problem in just 30 minutes.

Beware of this company; they appear to be engaging in deceptive practices.

Andy H.

They were offering a $49 drain cleaning special, which is what I needed. Prompt, friendly, and knowledgeable.

Anthony I.

My main 4"" drain was plugged, I have a long run, with 3 clean outs every 75', this happens at least once a year. They came out to snake the drain, as soon as they hit the clog, he pulled back the snake. I told him to run the snake further past the clog and then pull it back otherwise you will not resolve the issues. He just kept trying to push the hydro cleaning for $1,175.00. I told him I didn't want it, he refused to go past the clog and told me not to tell him how to do his job. I had reported on their survey that this was not going to resolve the issue that day. Sure enough 4 days later it was clogged again in the same spot. I called them to come back under warranty to do make sure to go past the clog, they stated they would not come back out due to it may damage my pipes, they would only due hydro for $1,175.00. I told them I wanted a refund, unfortunately I paid them cash and they refused, so I didn't get my money back. They just try to pressure you into the hydro cleaning and not do the cheaper way out. I ending up calling another company out and they ran a snake past the clog and there haven't been any issues now for over a week. Let's hope it lasts.

Sayuj P.

I had contacted them to service an issue at my rental property. First they canceled via email and didn't tell me via phone. Then they went out there. They sent me a work order/estimate via email. Then another email asked me to rate the technician that went out there, Boris S., as if he had completed the work.

This was very confusing because no one called me from the company to diagnose what the issue was the issue. I was unsure whether any work was done.

My Tenant contacted me to ask if the work was done later that evening. I called the company to ask and I got a complete runaround from them. And they said they would either call me back or they would have the technician call me back.

Now I'm dealing with an upset Tenant, who has a kitchen sink clog, and an issue that hasn't been resolved, even though I would have paid for it to have been resolved if they had contacted me properly. I don't understand this. Does this company not want any business?

Do not use this company. They have poor communication and are very unprofessional.

After reading, they might be scamming, I think I definitely dodged a bullet.

Joe R.

Called in drain repair. Had to cancel mid stream as hydrojet w/ camera came in at $1100 (hydrojet did not resolve) ; 2nd quote for in-wall pipe replacement, however, exceeded $3k (excessive). Wife pulled plug on project after paying $1300 down (sunk) and then just asked her brother the plumber complete job. Lesson learned is to a get word of mouth plumber referral or get multiple bids before committing on work. Agree with Jeff R.

Kim W.

Sherman House he cleaned my drain and was so helpful he hooked me up definitely would definitely recommend.

Jeff R.

Like many of the reviewers, I found this company to be shady and to try to scam their customers. Called for a drain cleanout, they said they could not access it and needed to hydrojet the drain. They then said that the hydrojet did not clear it and they could not get the camera in because my cleanout was facing the wrong way and needed to be replaced. Following that, they said that the pipe under the only 12 foot section of my drain that was under a slab needed to be replaced. The proposed cost of the work kept escalating from the simple service call to $350, then to $1800 and then they said $8-9000. I refused to do the additional work, called a reputable plumber and got the repairs done for less than $500. They ran a camera through the pipes and found the claimed damage that Rooter-Man said needed to be fixed did not exist.
AVOID THIS COMPANY. THEY ARE SCAM ARTISTS.

Darren G.

Sam K and his crew did an astounding job. Clean and professional. Explained everything every step of the way. Thanks guys. Darren G.

Ronald F.

I have a 1000 gallon septic tank. It's been 1000 gallons for 17 years. I used rooter man today and they charge by the gallon and what do you know there measurement was 1500 gallons. His answer to the extra gallons they charged me was maybe it's the rain. They basically over charged me. Stay away they overcharge and untruthful .

John R.

I have had a lot of plumbers over the years as my house is old but these guys did a great job on re-linning a broken sewer line in my back yard to the main lateral. They used the latest analysis and repair technology without digging a trench.
They are an honest, dependable company and their quality is exceptional.
They cleaned up the crap and took away in bags, the whole operation was done in half a day. Very efficient.
Arman and Johnny the Manager were outstanding chaps.