Rooter Man

Joseph S.

I had a horrible experience with them.
It started off by giving them a call in the morning. They were able to make it over by two, in the afternoon. Which was great!
My husband was impressed by their $49 service. However we ended up paying $2,100. After they ran the snake to unclog the drain, they told me there was a stoppage, and part of the plumbing line had collapsed. They advised me to keep the water off.
They quoted me between $1,800 - $2,100 to fix the broken pipe, and install a clean out. I asked them if they could look to see if I had a clean out already. However they assured me because my house was built in 1960, and they didn't install clean outs at that time. I told them I would need to talk to my husband (he was at work at the time)..
I tried calling around for a second opinion just because 2100 was a lot of money, for replacing 2 ft. of pipe. Between me being busy, working from home, and my husband at work, no running water .
I decided to have them go forward with the repair for @ $2,100. Abou two hours later. When they were almost finished with replacing the 2 foot of pipe. They told me there was another blockage further up in the pipe., And they would need to call their boss out to quote me. Their boss came out and showed me a camera that they had put down the pipe, and showed me a dark screen which he told me was a blockage. After measuring they told me that they would need to replace 55 feet of pipe and the quote was $11,000, and I would definitely not find a better price. I told them I would definitely need a second opinion, because that was a lot of money. My husband had come home from work and called the city office. They came out really quickly to check if the pipe blockage was their responsibility to repair or ours depending on where the blockage was. They had two different technicians look for the blockage. They told us they did not see any blockage other than some tree roots that will eventually need to come out. They also pointed out where our clean out was and circled it with spray paint. They said they're not sure where the 55 foot of pipe estimate was coming from. They said it was only 32 feet to the sewer.
When I called the Rooter Man plumber, and relayed the information the city had given us, About them not seeing any blockage from the sewer line to our home or vice a versa. And they also pointed out the clean out that we already had. They really didn't want to talk to us after that they would come over at 8 AM the following day to finish backfilling the dirt, from the first repair. they did not show up when we called they told us they forgot and they'll be back the following morning at 8 AM. They did not show up again my husband had to call and threaten them that we would hate to have to put a reversal on our $2,100 CC payment. They came 20 minutes later and backfilled the initial repair.

All our plumbing is working fine without the second repair they quoted as for $11,000.

all in all I don't feel like they are honest and I and would not recommend them to anyone I know. So just warning for the next person.

Use them at your own risk, but consider yourself warned.

Justin H.

Wow! Just as honest as a politician!
Advertises a $49 special for a drain clog specifically for the bathroom! When call some how doesn't apply and it's $129!!!!
WTF, says specifically in the ad! Talk about bait and switch!
Don't advertise a special if it's not even real!!!?

Dorritotacosupreme F.

Great company. Very professional. They fixed my plumbing issue and did not break the bank. Would highly recommend them if you're having any plumbing issues.

Triplett R.

I had RooterMan out for preventive snaking as there is a very large tree in the front yard. We discovered root damage to the lateral and had to replace the line. They recommended the Burst line replacement method as the most cost effective and least impactful. Our front year is landscaped with $$ rocks, stones, and lv lighting. They did the work quickly and restored the yard to its former glory. They even bought replacement rock (very hard to match) to ensure the final installation was up to their (and our) standards. Rodrigo led the work of their team from beginning to end. He was highly communicative, always letting us know the what, when and how of the work. I can recommend RooterMan, and specially Rodrigo, without reservation.

Amy G.

Did a great job helping with two older grandma's in la Verne California did a great job with the plummeting in there backyard. And has a great boss Shannon

Erik W.

Rodrigo came out to snake our kitchen drain. He showed up with his mask on and was very polite. He cleared out the drain in a matter of minutes and gave us recommendations on the best way to keep the drain clear in the future. Extremely affordable also I will be using them and recommending them in the future.

Debra L.

Plumber came to my house to fix a running toilet, charged $175 for flipper flushed a few times and left. 15 minutes later it was running again, called back said he would return the next day. Never showed up, called office an was told plumber is not in the area and it would cost an extra $150, even though the work wasn't done correctly. Worst company I ever used, terrible plumber and they do not stand by their work. Find a different company do not use.

Kevin B.

We had a toilet that wouldn't flush. Eric came and cleaned it out (which a prior plumber was not willing to do), and found that the main line was crumbling and blocked by tree roots, causing the pressure to back up. It was a big (and expensive) job. Eric, supervisor Dan, and their crew took care of things quickly with minimal water shutoff time.

terry b.

Eric C came out today and was awesome.
Had two bathrooms flooding and this is the man you want to help you. Great job Eric.
Man of his word!
God bless him!
Wish every business had guys like Eric working for them.
Rooter man is the best.
Time for my shower.

Thai N.

Adding on to initial review. Again Eric and the team was great, finished the camera view and hydro the pipes. Kitchen sink working great again and provided us a 5 year warranty. Highly recommend thus Team!