Rooter-Man

Burke M.

Oh, how we wish we had looked at the rating and reviews on Yelp before we hired RooterMan and discovered their tactics.
.We had two drains that were draining slowly, one in the kitchen sink and the other - the toilet, which worked fine the day before. We saw the RooterMan ad stating that they would clean drains for $49, so we called them. They came out and the first thing they said was that they had to use a camera on the toilet. They then said we had a cracked pipe under the toilet. They determined that it was a big job that would take three days and that if we didn't get it fixed it would only get worse. It sounded bad and urgent. They arrived the next day at nine a.m., jack-hammered through the cement slab under the toilet and dug a couple of feet down to so fix the pipe. By five p.m. they said the job was finished except that they had to wait until the next day for the cement to dry around the toilet The job went from a three days to one day and cost us $9200, or nearly $900 an hour for their work. The cost didn't go down when it only took one day.
We are older. I am 91 and my wife is 86. We feel they took advantage of us with their exorbitant price. It was our own fault that we fell for their $49 pitch and about it being such a huge and urgent job that would only get worse if we didn't have it fixed.
We looked at Yelp and discovered that this same procedure had happened to others using Rooterman. Beware of this company.

Faith M.

I had a plumbing clog and called Rooter Man. The technician suggested ""jetting"" the line indicating it would be the most cost effective. He attempted jetting from several directions, resulting in 2 hours of me using my shop vac to clean up raw sewage in my bathroom. The problem was not resolved and the bill was $450. A second plumbing agency came out, resolved the problem and fixed an outside spigot for less than $400

ri o.

Some years ago, they did a switcheroo on the price. One price listed, another price for the actual work. This happens with a lot of companies.

I left a review stating that fact. I don't know if that review is still posted or not, but they contacted me and threated me. Said I'd posted a fake review and that they'd recorded our conversation. Recording a conversation without letting the person know is illegal!!! However, I'm not worried about that.

So... here you go... probably shouldn't email people and threaten them. It's unprofessional. Wish you luck in your evolution as a human.

PattI F.

Rory Harms just left my home. He repaired the upstairs shower drain that was leaking into the boiler room solar area on third floor. He knew right away what was wrong and fixed it quickly. Will definitely call on them again should I need them in the future

Valerie B.

Rory Harms came out to my house to unclog my drains.
He did an excellent job. Made sure everything stayed clean, and was very thorough, as well as being super productive.
I will hire him again!

Maureen C.

Val Hasandjekaj from Rooterman did work at 288 Broadway in Hillsdale , NJ on Sun. 6/12/22. There is an empty office on the first floor and two occupied apartments on the 2nd floor. He was hired to do work on first floor. Without warning he turned water off to entire house on a Sun. sometime after 4 and proceeded to cut pipes out. No pipes had burst, there was no emergency situation. They even turned the water off to a separate occupied residence on the property for more than 2 hours by mistake. At 6pm I was informed he would have to enter my apt. and remove my toilet to replace a pipe. Daid it would take 1hour. removed it at 8:40pm and didn't leave my apartment until 11:05. He cut the water line to my sink from the floor below by mistake. He left water in my sink cabinet, damaged the contents and tracked wet grout on his shoes throughout my bedroom and entry way. He did not rebolt the toilet to the floor, cut the bolts or replace the caps. He did not silicone the toilet to the floor but instead smeared grout to look like a bead of silicone. Another plumber just left after 3 hours after having to remove and completely reinstall toilet correctly. Terrible plumber. Terrible experience. It was a nightmare. He and his partner caused a lot of damage.

Rhonda H.

This company is a total sham. I hired them to detect a leak in my yard. The charged $375 to use a tool that would supposedly detect the leak. They dug a huge wide hole in my yard & said they couldn't detect it. They charged $675 for digging & ruining my lawn. They kept promising that they would come back out to reassess but they never did!!! Please don't waste yurt money like I did.

Lim K.

Same review as most everyone else. MAJORLY shady. Pulled the same scam that everyone else mentions - advertises $49 visit, then says has to call the water truck then says they need $3k to fix a pipe. Told them that I coudln't afford that and the guy then said he would credit me the $500 I was supposed to pay for the water flush. I said no. He said 'HOW MUCH CAN YOU PAY'???? I said no where near what they were asking me. I said if I don't pay my mortgage I could prob swing $1500 the guy said no then finally said if that's the max you can pay I'll have him dig it up in a bit.

SO SHADY. DO NOT USE THEM OR CALL THEM OR ANYTHING!

Ramon D.

I called them for a main line cleanout and they cancel the appointment twice. They are not reliable.

Nancy e.

Sammy and his partner are the very best. Their only concern was doing a perfect job and making sure that I was satisfied. Mission accomplished. Highly recommend and will use this company again.