Rooter King Plumbing

Ann-Eve C.

Carlos was very helpful with scheduling my AHS home warranty for a water heater that would not heat water. My call was expedited by AHS to same-day. Cullen showed up within five minutes of the start of the promised service window. He assessed the problem quickly and fixed it. I went into this thinking I might have to replace the heater, but he said that was not necessary -- it was an easy fix! I am very grateful for the prompt, honest service!

Rahbn R.

Rooter King was dispatched through my home warranty company for a water heater that was not getting hot. Pedro scheduled a time for someone to come out 2 days later (meanwhile, no hot water was available - they had zero sense of urgency). On the day they were supposed to come I called for an estimated time of arrival (it's now late in the day) and was told that all of the technicians were just too busy on other calls and that it wasn't possible to burden them any further by requiring someone to show up (as promised/scheduled) which at this point would be after 5:00 pm. I cannot wrap my head around this. It's not how you do business. If you schedule a time to show up then you show up. If you need to work late to keep your obligation then that's what you do. Period!

The very rude technician arrived the following day (spent most of the time sitting in his truck vs. working to solve the problem) & determined that the pilot light had gone out. This ended up not being the case & quite unfortunately the same rude technician had to come back. The final determination was that the water heater would need to be replaced and I was quoted a ridiculous amount to install it. Needless to say, they will not be doing any work for me. No way!

So, the company has to be pestered to show up, can't keep their schedule straight and has very rude employees.

D J.

Ivan was excellent, very perceptive and capable. He fixed both toilets and one sink.
The office staff are truly kind and considerate, in spite of scheduling changes! Highly recommended.

Fred P.

Had a very good experience with this company, they were sent by AHS. Carlos the dispatcher was very professional, and Anthony the plumber with his partner did a fantastic job in half the time, dealing with a difficult situation.

Candy C.

My home warranty issued a work order out to these guys to fix a minor shower faucet issue. Rooter King (RK) Plumbing did schedule me quickly, but Pedro did not seem customer serviced oriented at all. I guess being pleasant doesn't matter. They have a 4 hour window, which means you have to take time off of work and sit around waiting for them. I called RK during my appointment window to get status since I had to leave the house for 20 mins. Pedro said I was next and the technician should arrive in about an hour, but would call me 30 mins before arriving. 2 and a half hours later, no call, but someone showed up! ok fine. I told him my issue, he agreed that something didn't seem right, but then told me the shower was fine and if I didn't like it, then to cut out the Kohler valve and switch it to a Delta or Moen. Really? I got a second opinion and now my shower is fixed! No thanks to Rooter King.

Dawn A.

RK Plumbing was sent to my house through American Home Shield in the summer of 2014 to fix a pipe that was leaking in the wall. I called to ask them about their warranty for workmanship and I was told the warranty was only good for 60 days. Here it is a year and one half later, the pipe is leaking again and they say they can't do anything about it. The last time the pipe leaked it caused 5,000 worth of damage, my house was in shambles for 3 weeks while walls and flooring were rebuilt and I had a 1,000 deductible on my homeowners insurance. So, looks like I get to do it all over again. I wouldn't recommend this company to anyone, especially if they don't guarantee their work.

Chivo A.

Seems like there is a pattern going on with this company. Looks to me that this company works with home warranty companies in order to collect a quick buck with shoddy work or no work at all.

R K Plumbing Heating Cooling & Fire Protection sent someone out on 22 Dec for a shower leak. I Didn't pay attention until my wife tried to used the shower the next morning. The replacement knob wasn't installed correctly, so we only got a 1/4 turn out of it and the handle was loosely installed. Yeah, it was a cold shower morning for us. Besides the fact that he left dirt and grime all over the wall around the faucet, but also all over the sink too.

They were contacted yesterday and again this morning. I was told they were booked up for the day only after I mentioned how crappy the work was done. After a heated verbal conversation with cursing coming from both ends of the phone, I told the Manager (I assume that's who the clown was) to have a great day and was hung up on. I'll fix the fricken thing myself.

Would not recommend them to an enemy, let alone a friend or family member!


UPDATE: (12/24/2015 @ 11:30) Manager called, will send plumber out to fix and all is good in the hood! Raised it up to 2 Stars pending my arrival home to verify job is done correctly!

Erika B.

Worst customer service ever! DEMAND that your home warranty company refer you to someone else.

We have been forced to use this company several times now and they never fix anything. Jose' came out last Friday because our entire house was backed up. My husband explained what was happening when he got here and his immediate response was that he ""didn't get paid by the warranty company to do the whole house...only get the bathrooms going."" What?

He also refused to clean the line to the street, stating that the home warranty company only paid them to go 30'...again, what?

He was at our home for less than 15 min and my husband had to drag him back into the house to test the bathrooms.

Two days later the entire house backed up again. We were promised someone would be here between 1 - 5pm today. Pedro called at 4:47 pm to say he had some ""bad news."" All the guys are tied up and no one can come out.

I pushed back saying that they should have called much sooner than 4:47pm if they weren't going to make it, I missed half a days work and pay to wait for them and I would appreciate it if they could send someone out tonight. He said he would send someone out tomorrow, what was my availability. I said ""I work 8 - 5 tomorrow,"" he said ""lady I'm doing you a favor you gotta' give me something to work with."" I reminded him that I had been left waiting all day only to find out no one was coming and I wasn't going to miss another days pay.

Pedro then told me that he was trying to help me and maybe I should ""take it down a notch."" WTH?

Rude, incompetent, entitled and should not be allowed to continue in business. Complain to your warranty companies. Demand another plumber.

Sara Z.

Used this company after they were sent through my home warranty. The two items they were sent to repair were not repaired and I still had to pay them. One thing that he attempted to repair was done 1/2 way. In fact, you could not turn on the faucet all the way without water spraying everywhere. Apparently, that is a normal thing to do in the plumbing industry. When I questioned this, his response was that he had done this for 20 years. Although I'm not a plumber, I can tell this isn't correct.

Nancy B.

Cullen is the BEST thing this company has going for them! After AHS sent them numerous times to my house for various plumbing issues, Cullen was the ONLY plumber from RK Plumbing that ever actually resolved any of my issues! He actually took the time to talk to me about my concerns and took HIS time in correcting them! Not going to bad mouth the ""other plumber"" they usual send to me (though he never seemed to DO anything for me service call fee), but Cullen....he is worth his weight in GOLD. Go start your own company Cullen. YOU are 5 stars.