Rooter King

Glenn C.

OMG do NOT make the same mistake I made and live vicariously through my misery with Rooter King.

It is hard to know where to begin so I guess I will just leave my testimonial of my experience with this company who should NOT even be allowed to function in the greater Asheville Area.

We started this journey 6 months ago with a 1hp Liberty Pump burning out.

At the time we had no idea what was wrong all we know if the toilets stopped flushing and sewage was coming up through the shower.

We decided to put our faith in ROOTER KING the biggest mistake we have made since moving to. North Carolina!

The person they send do not even have work vehicles they have 1 guy who drives his truck and had NO EQUIPMENT at all. NOT even a socket to remove the top of the Tank he corroded mine and still has it.

He replaced the pump and then the floats and totally messed up the floats which would smoke from shorting out a pathetic attempt to replace with new only do botch the wiring. That repair was over $1,000

1 month later we have the same trouble. The guy tells us it must be Tampons and he tells us he cleared the line. That repair was $300

A few weeks later the same thing happens we call for warranty they use a snake and tell us some kid must have thrown a toy down the toilet but we never see anything he just lied and that cost us another $300 - NO WARRANTY WITH THIS SCANDALOUS COMPANY.

A few weeks later it happens again we are beside ourselves and sickened that we now can not believe anything these people are telling us as they RIP US OFF.

A few weeks later it happens again this time he clears the line and tells us it was roots yet there is no tree anywhere close to the septic and they charge us again another $300

2 days later it happens again we lose our minds we demand a refund from the past few visits knowing they are idiots have NO CLUE and ripping us off.

We call a REAL COMPANY called MOTIVATION SEPTIC. They show up with a nice van with markings showing the name of the company and the truck is a van filled with every kind of diagnostic equipment you could ever hope for with a septic issue. They also had a trailer and mini bobcat excavator.

They immediately moved to put a camera into the system through the trap and it was impossible to push it in there was a clog. The clog was due to the fact that the 1000 gallon solids container was overfill to the top and pushing sewage back into the lines back to the house.

They used a camera to see clearly what was going on. Rooter King never made a peep about the tank may be full they had NO Diagnostic equipment they are idiots.

This new company that used a special high pressure washing machine to clear out the line back to the solid tank. Sent in the camera and you could see the 1000 gallon Solids tank was totally full.

Motivation Septic then called in Buncombe County Septic pumping who could not believe that Rooter King totally botched the problem. Both companies could not believe how bad we were robbed by Rooter King.

Both Companies stated they should have put a camera down on the first visit or at least by the second visit.

ROOTER KING ARE ABSOLUTE RIP OFFS. DO NOT EVEN THINK IF USING THIS COMPANY THEY HAVE BO CLUE. WE WERE ROBBED AND NOW IN THE PROCESS OF DISPUTING THR PAST 2 CHARGES.

DO YOUR HOMEWORK /HOMEOWNER BEWARE!

Ed S.

So far the experience has been very frustrating. They came out quickly, which was good to figure out our sewage problem. The tech found a problem with our back water valve and fixed it. We needed to find our sewage out location and the boss, Max came over with his camera and said he located it but it appeared a line of sort was going through it. They marked the spot and asked I called 811 to have the utilities marked. I did this, now I have called multiple times, I just heard from Max and he told me it would cost $2,000 to $3000 to find the sewage outage location. We have already spent $1100 with them. I am calling another plumber. Good luck in with working with These people.

Cynthia L.

Called Rooter King to video my collapsed sewer line and locate the problem (I just bought the house and the previous owner had put a permanent liner over the standing sewage in the crawlspace). They went in a short distance from the street. They refused to go further when they came to a joint, stating they didn't want to risk damage to the camera by going over an unlevel surface. They went in a short distance from the toilet with the same result. I got no useful information at all for $750! It would have been a couple hundred more if I hadn't pointed out his arithmetic error in figuring the bill.

For $750 I got one plumber and an assistant who appeared to be 10 or 11 years old, needed a lot of instruction and was REAL slow.

Later, I called another plumber who probed the line WITHOUT a camera. He measured the length of the line he was able to insert before hitting the area of collapse. He actually LOCATED the problem and charged less than $200.

Bonnie C.

We suffered a sewage back up at our office and called A Rooter King -- they had someone out that afternoon and the technician worked tirelessly to get the matter fixed and worked with the MSD technician to determine what further steps were needed. All in all and excellent outcome to a desperate situation. Thanks A Rooter King-Asheville.

Krys And Steve C.

We've been using Rooter King for years for plumbing issues large and small for our old house. We have found them fully knowledgeable, less expensive than other plumbing services, and extremely helpful when the issues required contacting a septic service, or the city when it needed to get involved. They have always been responsive, even answering at home on a Sunday night, and everyone who works there is a gem. All the repairs have held, and they have always had a great concern for safety and clean up. We wanted to write this because our experience with this company has been so great, and antithetical to some of the other reviewers. Krys and Steve

Theresa T.

Called this company about a clogged drain since we were moving out of a rental, they scheduled an appointment for the next day with an hour window. The morning of I called and asked when they'd be there and the person on the line said they were running late but she spoke with the technician and they'd be there in an hour and a half. To make a long story short they never showed up. Can't stand a no show, bad business practice!!

Anna F.

I called for service on a Monday morning - two very nice (clean) gentleman were at my home within an hour of my call.

They were polite and worked quickly to determine the issue.

Two thumbs up!

Lee C.

Ehh. Not impressed at all, especially for the $$$! The technician broke through the clog, but left one hell of a mess for us to clean up! He used our pan and our bucket to catch the rust, and left them in the cabinet for us to take care of later. He also did a poor job of catching with the pan and left a huge puddle of rust and water in the cabinet.

What's worse is he tracked huge clumps of snow and mud onto our newly finished hardwood floors! He didn't even make an effort to knock the snow off of his boots.

In the end, he charged us $150 for about 5-10 minutes worth of work. Money is tight around here and definitely not worth throwing around like that. Next time, I'll invest the $150 in some tools to do the job myself!