Rooter Hero Plumbing

Eduardo R.

Staff were very helpful. The technician arrived promptly / on time. They explained everything in detail and were very polite. Highly recommend their great service based on my experience.

Angela A.

I called rooter hero to fix a tub shower faucet. They responded in a timely manner. But over billed be for the faucet replacement.
Billed for the plumber who did the work as well as the apprentice.
Plumber did not turn off or turn on the water we did it.
Plumber did not open up the back wall for the repair, he stated it could be done through the front of the shower, and that's what he did.
He brought the straps to secure the new shower valve body and the hot and cold lines to prevent movement and vibration but did not install it and did not turn on the water to check for leaks. He left without doing that. After waiting the a lotted time we turned on the water and discovered that the new faucet wasn't secured.
Got another company to do the work properly and who pointed out that there was no way it should have cost what they billed.
We called Rooter Hero to discuss this and to date have not received a call back.

Robin L.

We had a clog in shower drain that was making the water back up. Easy problem to fix with a snake right? Well, what if I told you the builders of ""said shower"" grouted the freaking drain right into the tile so there is no way to remove the drain to snake, without busting up the tile? Ugh, not so easy!

Enter Yelp! We did a ""project"" where we sent pictures and our situation out to a bunch of plumbers. Rooter Hero Plumbing responded and was able to schedule a free inspection the same day. Antonio Ceja came out and said that they could actually snake the drain with a tiny snake (like through one of the itty bitty drain holes) and they were running a snake-special if you will, for $77.

The clog was removed, the shower drains perfectly and we didn't need to pay a gabunch of money to break up the tile to get the freakin' grouted drain out the shower floor. A huge thanks to Rooter Hero Plumbing and especially Antonio for the work; we'll call them again for any ""snake"" needs.

Parab K.

Thank you for saving the day. Our plumbing issue was addressed promptly.
Exceptional service by the technician. Arrived on time and took care of the problem.
Very reasonable pricing.
Highly recommend

Lynn F.

never use these guys. they are fake and literally said I had roots in my pipe I said that was not possible. jesus called him ""manager"" and his manger said yup roots. got on his phone played with his calculator said they can fix it for 6300, 00 bucks. I said no way. these guys sounded fishy and also asked me several times if I was the owner . I said send me the quote in email my uncle is a contractor I will have him look. an hour later another plumber came snaked it. guess what no roots. works fine. I will be filling a complain and guess what else these guys never sent me an official quote. very intentiAl they knew I could use it against them don't use these guys ever

Alfonso

The only good thing I can say about this company is that they showed up. On a Saturday I had my water heater leak. I called four plumbers and they showed up. He did a temporary repair, but he said I would need a new one soon. I figured that because the water heater was 10 years old. So, we got to talking because I was interested in getting a tankless water heater. He gave me a quote of 7k. Most quotes I got were from 5 to 7k. I figured since they were the only ones that showed up. So the technician shows up and puts in the water heater with no power source. We had to connect it to an outlet outside the utility closet. I asked the technician three times if the power source would be an issue and he said no all three times. He then caused a gas leak because he did not shut off the gas correctly. The Gas Company had to come out and repair his mistake. So, he finished the tankless water heater and connected it to the outlet in my hallway. It looks bad. Then Rooter Hero calls the city of Pomona permit office for an inspection and they do not warn me. The building inspector comes and asks for the contactor. I had no idea why he was there. So he said that someone called them for the inspection. So he sees the work and the first thing he said was that everything looks ""AMATUERISH"" . He thought that I did the work myself. I told the inspector that I paid 7k for this, and he just shook his head. He told me to never hire the contractor again. He asked me who it was so that he won't use them. Of course he did not pass it, but he did tell me how to correct the issue. I still have the correction notice from the city as well to prove it did not pass. I had to get someone else to correct the issues. I never got receipts for the work and the tankless water heater so I don't know if I have a warranty for the work and equipment. All I have is the invoice. I did lodge a complaint with the company but nothing was resolved. But I don't care. I wouldn't trust them for anything, or to come and repair the issues. I just can't believe how unprofessional the company is. Like I said the only good thing is that they showed up when no one else did. I would ask that anyone reading this please use patience and get a second opinion before doing business with Rooter Hero. You will probably regret it like I did.

Emma B.

I want to thank Bryan Gill for coming on a Sunday afternoon to take care of my plumbing emergency. He and his team were able to assess the situation and take care of the problem within 24 hours. Now everything in my home works perfectly well again. Thank you Bryan and the Rooter Hero Team!

Justin L.

We had an issue with a backed up kitchen sink. Another company resolved the blockage, but then told us we had an issue with our sewer saddle. It was a huge surprise and we weren't just going to spend over $25k just on one guy's opinion. We had already booked a consult with Rooter Hero and when they came out, they were happy to give us an estimate. Due to the serious nature of the problem, Cristian escalated it to his supervisor, Byron, who came out with more equipment and scoped our line. It turns out the issue was not a problem, and they saved us $25k! They also showed us potential problems and future issues with our sewer line. They were professional, knowledgeable, and extremely helpful. Big thank you to Byron and Cristian, who did a fantastic job. Highly recommended!

Jim W.

My kitchen sink clogged up and I saw their $77.00 special and called. Their plumber came out and was unable to snake the clog out. He told me that they had other equipment to try, but it could be further out. He started talking about under my foundation etc. He offered the extra equipment to start off at a charge of between $1,900 and $2,500. I declined. A friend recommended Henly's Plumbing. They came out and successfully snaked out the blockage. It was between the sink and the drain out. The same area that the Hero plumber snaked. Plus he didn't tighten the sink fittings when he left. What a mess. To be fair Hero didn't charge me anything when I cancelled them.

Make of it what you will.

Natalie S.

They are my go to! Fast service. And they get the job done! Robert , the last service guy provided excellent customer service.