Rooter Hero Plumbing

Sonni P.

First off I never write reviews. This company is such a scam I had to warn people.
My 75 gallon hot water tank broke and today they gave me a quote to replace the tank. The quote was for over 11 thousand dollars!!! Yes ELEVEN THOUSAND DOLLARS!
Beyond insulting that they think I would be that stupid to pay that, and I know that me being a young woman is part of it.
I looked up online the exact tank and saw it was been sold for no more than $1,200 I bring this to his attention while I'm on the phone with him because it was a joke at this point.
He then goes into his speech about how he needs to get permits with the city ( HUGE LIE ) and that the ones from Home Depot are cheap and break, when I looked up the same brand he was going to provide.
I can't help but wonder how many people they take advantage of.
This company should be so ashamed of themselves and I hope I can help save someone from being scammed by writing this.
I called 3 other plumming company's after and was provided quotes from 3k- 4K for the exact same service they were trying to charge me for 11K
STAY AWAY !!!!!!!!!

Mazen K.

excellent service, on time and good price,they have good promotions as well, l recommend them to all my friends

David F.

Gustavo Leon fixed the problem completely. He explained everything clearly and is a very likable person. He was great!!

Alun T.

Turned off my water main, late yesterday afternoon, to do a simple hose pipe tap replacement in my back yard, when the plastic pipe just below the shutoff exploded!
Had to turn off the supply at the street as water was now spraying several feet down my driveway.
Called Rooter Hero, who were unable to come out yesterday due to late hour but said they would be here between 9-11am this morning.

Cole turned up at 9:30 and couldn't have been more pleasant. He informed me of the potential time to complete the job and said he'd like to let the glue set for at least a couple of hours to ensure a good bond.
He completed the work in a timely manner, then took a much deserved lunch break to allow glue to set.
Came back a little while later, turned water on to test, and all is good again!

Unfortunately I can't comment on the price as I'm just the tenant here, and that's the owners concern : )

Cole was a super nice guy, with an admirable work ethic, coupled with great communication throughout the entire process.
Would recommend their services to anyone!

Now it's finally time for a bloody shower : )

L M.

Appointment time was met. Professional and very courteous. It is the second time I used this vendor and am a satisfied client.

Rolex T.

These guys show in nice vans and nicely dressed technicians. They will Ipads in their hands. They will run camera and give you a very expensive plan. Their prices are at least 40-50% higher than normal. I would advise on not using them and go with a local plumber who has reasonable cost.

Teffany L.

These guys showed up and saved my day! Makes sense why they call themselves Rooter Hero. Angel came to assess my clogged drain for the washing machine. They found the cause of the issue and also took pictures from underneath my house to show me an active leak I had going on. They quoted me a fair price for the repairs and got me up and running immediately. Wouldn't think of anyone else I would want to use for my plumbing issues.

Chris I.

they were slow to respond to initial service request. the next day a polite technician came out. they over charged by 500 for a root ball removal. total bill was 2200$ .

Brian M.

My main sewer line was blocked. I made an appointment for Sunday. Leon estimated the price to clear it at the advertised price of $77. He had the equipment in his truck and got it done. Efficient. No surprises.

Nicolette R.

Rooter Hero attempted to use their ""Hydro Jet"" on a clogged toilet in our upstairs neighbor's downstairs bathroom. It did absolutely NOTHING to unclog the toilet, but all that water did flood the bathroom, which resulted in a massive, extremely destructive amount of water seeping through the neighbor's floor and raining through my family's dining room and kitchen ceiling. Rooter Hero then called the restoration company ""Restorerz"" completely unauthorized, sending them to my family's door at 9:30pm, which was a security concern and completely unacceptable. After reading through the reviews on both these companies, it seems as though they are running a scam together. Rooter Hero noting or frankly -- causing ""water damage"" and sending Restorerz to remediate the issue. When we finally got the upstairs neighbor to open the door, I spoke to the two Rooter Hero plumbers telling them that they caused a huge amount of damage in our unit, and that failing to respond when we were screaming and pounding on the door to turn the water off was a lawsuit waiting to happen. They convinced my husband to let them survey the water damage in our home and confirmed the extent. When I asked the Rooter Hero plumbers, aka ""the experts,"" what kind of water it was, they proceeded to tell me that it was ""totally clean water,"" and we had ""nothing to worry about."" However, the restoration team (they sent) Restorerz, said it was ""category 3 water,"" or ""black water"", which is drainage water, and toxic, and that the Rooter Hero plumbers ""had no idea what they were talking about."" Restorerz claimed the entire dining room and kitchen would need to be ripped out and remediated in their entirety, manipulating our landlord into doing exactly that, and forcing our family out of house and home for 2.5 months. Takeaway: stay as far away from Rooter Hero and Restorerz as possible. 1.) Rooter Hero did not fix the clogged toilet, but caused an enormous, EXPENSIVE amount of damage with their Hydro Jet, and 2.) sent their buddies Restorerz to our home unauthorized, who turned out to be complete frauds. Take your business elsewhere.