Rooter Hero Plumbing

Ronald Paula H. H.

I called Rooter Hero.
I SHOULD HAVE CHECKED YELP FIRST!!!
They wanted $1,650.00 to clean the drain. They were unable to clean the drain. He advised me to replace the pipes for an additional $400.00 cost!
I then called a real plumber, they fixed the problem for a fourth of the cost ROOTER HERO quoted us.
I had to pay $200.00 for a power wash to clean the patio area where they were working, they never even tried to clean up. Also they damaged the slide out drawer underneath the sink.
They PREY on SENIOR CITIZENS!!! COMPLETE SCAM!!!

Rob R.

Run, dont walk! These guys pray on our senior citizens; why else would they advertise in the CCTime???

Heres what they tried to do to my parents:

My dad insisted that I call the company he sees in the CCTimes to unclog their drain. My dad is 94YO, their house is 50YO, and it's not in perfect shape. I called Rooter Hero Plumbing and told them EXACTLY where the problem was and EXACTLY the size auger they need. Okay, I know what you are thinking, I sound like a know-it-all right? You see, I have remodeled hundreds of homes. So I went under the house to make sure there were no leaks and to see what size pipes there were. The person said, no problem, they had a guy out within 40 minutes...not bad, I was happy.

Before the young guy had a chance to see the situation he asked, If I would like him to quote for new plumbing...what??? No! I just want to unclog the damn drain. He saw my parents aging home and my older parents but, had no idea that I have flipped and restored more homes than there are stars on a few American flags. So the young guy starts working on the drain. In under 5 minutes, no joke, 5 minutes another guy walks into my parents kitchen (where my dad and I were sitting) and starts telling me the problem. I walked down to the problem area with them both and noticed the auger they were using was too big; the ""so-called"" field form men told me ""we cant get past the p-trap"" we needed to ""hydro blast"" and the soonest would be tomorrow, and that it would cost $1,300 to $1,500. Wait, what? ""Dude"", I said, ""I could have one of my guys replace the P-trap for under $200"". This guy stood there with his jaw hanging and said, ""yeah you could do that I guess"". They packed up, wanted their $49 rip off fee and left.

This all happened yesterday. This morning, while my dad was with his in-home nurse; I snuck downstairs (my dad will not allow me to help around their home). I took a small hand held auger (the cheap kind from Home Depot and a Hydro blast also cheap from Home Depot) cleared out the drain and cleaned up the mess in under 15 minutes.

My goal with writing this long winded ZERO star review is to stop unethical companies like Rooter Hero from taking advantage of any age group, especially our senior citizens. Help me achieve this goal by using any other company!

Barney H.

My toilet backed up so I called Rooter Hero. Thy came out the same day and tried to unclog the drain. They could not get it with a snake so they did a water jet. The cost of $675 for the water jet seemed high, but I was desperate, and it came with a camera diagnostic after so I agreed to it.
The clog was fixed, and the camera guy came out the following morning. After sending the camera in, he informed me that the pipes under the house had ""Bottomed out"" meaning they had cracked, and all needed to be replaced. He then quoted me over $13k to fix it!! I have a friend who is a plumber with a camera, so he came out a couple of days later to give me a 2nd opinion. My friend informed me (After crawling under the house as well as running the camera) That there was nothing wrong with the plumbing and there were no leaks. Needless to say I was pretty upset that Rooter Hero tried to scam me into paying $13k for work that was not required. More so for the fact that I am sure that a lot of people would not get a 2nd opinion, and just pay for unnecessary work to be done. My neighbor is in her 80s, and I am sure she would have panicked and paid for the work if she were told the same thing.
I now understand that these salesman are like car dealers, and get paid based on commission, so it is in their best interest to charge you as much as possible in order to make the best commission.
Advice is to find a smaller plumber company that doesn't pay its people on commission and you wont get scammed.
Never calling these people again, and will advise all who will listen to do the same.

Elon B.

I wish I could say better things about this business, but the only good thing I can think of is, they're open on the weekends. That's why we called them.

It turns out our issue was a simple clogged drain (my wife has very long hair that had accumulated and caused the clog to slowly get worse over months). However, we're renters and so when we asked our landlord about this, he said to call someone, and if we caused the problem, we'd have to pay for the solution. If there was a bigger issue, let him know. So we appreciated that they had video camera technology to check first, but found the price of $350/drain to be surprisingly high. As a small business owner myself, I understand needing to charge money for services provided with expensive equipment, but once they're at your house and all set up with the camera, shouldn't the process in a 2nd drain cost less? In any case, instead of using the camera from our clogged drain, they ran it from outside out house to check the pipe from our house to the water main.

They found a crack caused by a tree root (not our fault) so we got our landlord involved. Rooter Hero Plumbing gave a quote of $24K, which our landlord knew was overpriced. He hired someone else to do it for $9K, and then, since our tub drain was still clogged, we called around. Someone else quoted their video technology for $50 less than Hero Plumbing (I wasn't surprised) but we didn't need that again, so we finally found someone to simply unclog the drain for under $100.

I wish we had never contacted them since they're masters of the up-sell. Convincing us to pay the highest possible rate for a video, then misdiagnosing the problem, then quoting 3X the rate to fix it. We're never calling them again.

Ms Reenie M.

I'm changing my review from yesterday. Technician finally showed up, Cris, and Glenn in the past, are excellent at their craft. I would recommend this service. Don't know if costs are different than most other plumbing services but would use this company again. I hardly ever give 5 stars but this company is close in my experience. Only suggestion is that time of arrival be more on target. I waited most of the day...but still would use again, assuming there were confirmation and follow up re arrival time.

Timothy F.

Scheduled a Emergency Repair. Dispatcher called and said 1st Technician had to go home on Emergency. Advised that a 2nd Technician was in route. Dispatcher called back and Quoted Me based on a provided Picture that the Job would cost between $2100 & $2200 for repairs. I know what i needed and specified what i needed for repair. Was told it needed to replace all parts and that it would take a Full Day to complete. Insulting. the job was rusted broken elbow with threads needing to be removed and new Faucet.

I call ""Area Plumber"" in Dublin and He responded within an hour, took his Nipple Extractor and removed broken Part and installed new Faucet within 45 minutes and Under $150. Something is not right.

jennifer b.

EDIT: Got another emergency plumber to come from another company. He fixed the leak with $15 part and charged us $100.00. Can you believe Rooter Hero wanted to charge $1300.00!! Total scam.

Original Review: a tech quoted me one price but didn't have the part. The stores were already closed. They said I would have a tech in the morning. The next morning I get the text saying one is on the way. No shows. 6 calls later I get a tech who now wants to charge me 3 times what I was quoted. Same job. Corporate calls me and says they will honor the price and I will get a call from a tech is 20 minutes. No call. 19 calls later it's now 5:30 pm , 24 hrs after their first visit and NO one has shown up. Every call they promise me a tech will call back in twenty minutes. They are the worst company I have ever dealt with. I stayed home the whole day for nothing.

Sonya S.

We were overcharged for work that was NOT DONE nor was it needed. We have since had things go wrong with their wit and they will not return to fix damages. We were charged an exorbitant amount of money for a job that we now know should have cost a fraction of the price. Please get other quotes and options.

S K.

My outdoor laundry room drain began to overflow. I called Rooter Hero repair the drain. They snaked the drain and told me it was fixed. When I tried to use the laundry room the next morning, the drain overflowed again. Two days later they returned. About one hour had passed when the Supervisor called me. The Supervisor told me a new 1"" pipe needs to be installed in order to pass the drain. This pipe would be approximately 6' long. The Supervisor then told me it would cost $1,200.00. What???? $30 in parts and 20 minutes of work .... I asked them to hold off on this work as I could not afford it.

** Because I said no to this work, the crew picked up and quickly left. They did not put the planters back in place (which they moved to gain access to pipes), left their pile of garbage in the middle of the room, left all the doors wide open, etc. It was clear they were upset about not being able to gouge us.

I'm not big on writing reviews, but felt obligated to warn others about this extreme unprofessionalism. To say I'm disappointed with this company would be an understatement. Be careful.

Kevin S.

If I could choose ZERO STARS, I would. We bought an older house and we were doing some remodeling work on it. We were not yet living in the house. The toilet in the Master Bathroom, the farthest room from the street backed up. We called out Rooter Hero based on a google search. They ran the snake and the clog went away for a day. Then it came back. They came out again and re-snaked it. Then it came back. The third time a ""Manager"" accompanied the technician and said he needed to go under the house to see what was wrong - so he did. He came back out and said, ""Your sewer lines are sagging, their are broken straps and there is negative slope to the street; so you need all new piping, 100ft of it. I said, why don't we just replace the broken straps and restore the flow. He said, ""You can't, once the pipes have sagged the joints won't hold and besides, the negative slope to the street won't be fixed and it will never work. I asked for a bid. He sent me a written bid for.....$17,455!!!!! I said, you can leave and I will talk to my wife. What I really did is ask the remodeling contractor to have a real plumber take a look at it. They went under the house the next day, replaced the 5 broken straps and realigned the pipes. It all works perfectly and its been a month. Total cost: $400 for labor and materials.

Point being - do not trust these guys. Complete scam. None of what the manager said was true. Just looking for a quick score over someone they assumed didn't know any better.