Rooter Hero Plumbing

Ms Reenie M.

I'm changing my review from yesterday. Technician finally showed up, Cris, and Glenn in the past, are excellent at their craft. I would recommend this service. Don't know if costs are different than most other plumbing services but would use this company again. I hardly ever give 5 stars but this company is close in my experience. Only suggestion is that time of arrival be more on target. I waited most of the day...but still would use again, assuming there were confirmation and follow up re arrival time.

Timothy F.

Scheduled a Emergency Repair. Dispatcher called and said 1st Technician had to go home on Emergency. Advised that a 2nd Technician was in route. Dispatcher called back and Quoted Me based on a provided Picture that the Job would cost between $2100 & $2200 for repairs. I know what i needed and specified what i needed for repair. Was told it needed to replace all parts and that it would take a Full Day to complete. Insulting. the job was rusted broken elbow with threads needing to be removed and new Faucet.

I call ""Area Plumber"" in Dublin and He responded within an hour, took his Nipple Extractor and removed broken Part and installed new Faucet within 45 minutes and Under $150. Something is not right.

jennifer b.

EDIT: Got another emergency plumber to come from another company. He fixed the leak with $15 part and charged us $100.00. Can you believe Rooter Hero wanted to charge $1300.00!! Total scam.

Original Review: a tech quoted me one price but didn't have the part. The stores were already closed. They said I would have a tech in the morning. The next morning I get the text saying one is on the way. No shows. 6 calls later I get a tech who now wants to charge me 3 times what I was quoted. Same job. Corporate calls me and says they will honor the price and I will get a call from a tech is 20 minutes. No call. 19 calls later it's now 5:30 pm , 24 hrs after their first visit and NO one has shown up. Every call they promise me a tech will call back in twenty minutes. They are the worst company I have ever dealt with. I stayed home the whole day for nothing.

Sonya S.

We were overcharged for work that was NOT DONE nor was it needed. We have since had things go wrong with their wit and they will not return to fix damages. We were charged an exorbitant amount of money for a job that we now know should have cost a fraction of the price. Please get other quotes and options.

S K.

My outdoor laundry room drain began to overflow. I called Rooter Hero repair the drain. They snaked the drain and told me it was fixed. When I tried to use the laundry room the next morning, the drain overflowed again. Two days later they returned. About one hour had passed when the Supervisor called me. The Supervisor told me a new 1"" pipe needs to be installed in order to pass the drain. This pipe would be approximately 6' long. The Supervisor then told me it would cost $1,200.00. What???? $30 in parts and 20 minutes of work .... I asked them to hold off on this work as I could not afford it.

** Because I said no to this work, the crew picked up and quickly left. They did not put the planters back in place (which they moved to gain access to pipes), left their pile of garbage in the middle of the room, left all the doors wide open, etc. It was clear they were upset about not being able to gouge us.

I'm not big on writing reviews, but felt obligated to warn others about this extreme unprofessionalism. To say I'm disappointed with this company would be an understatement. Be careful.

Kevin S.

If I could choose ZERO STARS, I would. We bought an older house and we were doing some remodeling work on it. We were not yet living in the house. The toilet in the Master Bathroom, the farthest room from the street backed up. We called out Rooter Hero based on a google search. They ran the snake and the clog went away for a day. Then it came back. They came out again and re-snaked it. Then it came back. The third time a ""Manager"" accompanied the technician and said he needed to go under the house to see what was wrong - so he did. He came back out and said, ""Your sewer lines are sagging, their are broken straps and there is negative slope to the street; so you need all new piping, 100ft of it. I said, why don't we just replace the broken straps and restore the flow. He said, ""You can't, once the pipes have sagged the joints won't hold and besides, the negative slope to the street won't be fixed and it will never work. I asked for a bid. He sent me a written bid for.....$17,455!!!!! I said, you can leave and I will talk to my wife. What I really did is ask the remodeling contractor to have a real plumber take a look at it. They went under the house the next day, replaced the 5 broken straps and realigned the pipes. It all works perfectly and its been a month. Total cost: $400 for labor and materials.

Point being - do not trust these guys. Complete scam. None of what the manager said was true. Just looking for a quick score over someone they assumed didn't know any better.

Meredith P.

Yikes. Needed 3 pipes changed for washer dryer hookups. Quoted at $1200. Then when I mentioned that seems like a lot - they quoted at $780. They missed 6 appointment time slots. 6 days in a row they confirmed time slots over the phone of when they'd arrive and no one showed. Waste of time. Beware!

Patrick G.

Possibly the WORST plumbing company you could possibly call for your plumbing issues! The absolute WORST! Crew is incredibly rude and unprofessional!

Mark P.

Worst company ever, sent a rookie who could not even give me a quote and had me wait 2 hrs saying the more experienced guy was coming. At six o'clock two hours and ten minutes later I asked the worker to leave. nobody called or apologized at all. not only was I in a bind not having working pipes but had to wait another day to get a good company out and am lucky to say at least Rooter Hero is not doing the work

Josie S.

Rooter Hero, not sure which branch the crew was from, came to my Martinez Residence to diagnose a water leak in my kitchen area that I had called for In August 2021. My laminate floor was warped, buckling on the seams, and water was seeping out between the panel strips. They performed a very thorough plumbing assessment: in the kitchen, crawl space, and between the walls of my garage. A clogged flexible hose from behind the dishwasher was found to be the source. They removed the part and showed me the occlusion inside the hose that caused the leak. The parts that needed replacement; the repair of the wall in my garage; ensuring that the dishwasher would function with no leaks; and fixing the plumbing took 2 days.
Glenn and Dillon, the plumbers, worked in a synchronized manner. They explained and demonstrated as they went along. Additionally, they provided satisfactory explanations to my multiple questions. It was not hard to recognize that these two worked as a team, managed their time effectively, and were knowledgeable about the trade.
This was my first business with Rooter Hero, and needless to say, I was very happy with their work and the charges were reasonable. I would not hesitate to request for these two plumbers again. Thank you Rooter Hero.