Rooter Hero Plumbing

Htu N.

Very quick service! I was very glad to call Rooter Hero Plumbing to replace my leaking elbow gas pipe to my kitchen stove. Rooter Hero Technician Angel Vasquez did an amazing job and he answered all my questions accurately and professionally. I will definitely call him if I need any services again. Also I will recommend Rooter Hero Plumbing to all my friends who may need any relating plumbing works in the future.

Paul L.

This review is rather atypical. Because of a hiccup on my side, I couldn't actually use Rooter Hero service but can review their response time and scheduling professionalism. I had a sewer line emergency on Friday 11pm. Next morning I called another drain company (just call it Company S for this review) per friend recommendation. That company S only has answering service. For customers in emergency situation, response by voice message is very difficult. I waited for company S till Saturday afternoon, and finally decided to call somebody else. I found Rooter Hero. The experience is totally different. Whenever I called Rooter Hero, they always had a live person to answer, to look for available technicians in my area, and made scheduling. I also got a text message with the technician name who was on the way to my house. It is very assuring. It shows Rooter Hero is a professional business.

Then thing took a unexpected turn, the other company S showed up at my door without calling, several minutes before Rooter Hero arrived on time. I didn't check carefully the company logo on Company S van, and let them start the work right away. So when Rooter Hero arrived, I realized I made a mistake. They responded to my emergency professionally but I couldn't use their service. It's my fault. Later I called to offer them a voluntary service charge, but Rooter Hero nicely declined it. So I want to share this story and give good rating on their availability, response, and professionalism.

Victor A.

Need I say more? Angel Vasquez! Came, saw, and conquered.

We were dealing with a leak with tub, it caused over 100's of dollars in our water bill. Angel came through, looked at everything, consulted with me, ensured that I knew what we're stepping into, and fixed everything in a jiff.

He's a good guy and wasn't offset like other plumbers. Rooter hero's pricing works extremely well for my family too. Being that I am a disabled veteran it means the most to me to see that we can get a percentage of the bill knocked down.

All in all, my highest recommendation for this company if I was able to give 10 stars you'd see them!

Mandeep K.

Omar was great. Really friendly. Explained everything in detail that he would try. $77 deal for unclogging from under sink, but didn't work. He said it would be $280ish for snaking. Tried snake, didn't work. Then he said has to use hydrojet. Which they wanted to charge around $1000. That's too steep, out of budget. I called around and got a quote for $350, which is a lot more reasonable. Everyone has their prices tho

Heidi S.

I've been dealing with many plumbing companies over the summer since we are renovating a new home and fixing our old home for sale (our home insurance provider sends us different plumbers for different requests). Rooter Hero was by far the best! They are super friendly, on time and came wearing masks and shoe covers. They thoroughly investigated my issue and their prices are very fair and affordable. Thank you!

John R.

Called made an appointment, no one showed up, no call to say they weren't coming, i called and was told whoever made the appointment shouldnt of made it that late because the technician goes home at 5. Let me down. Then couldn't help me out with anything.

Pankil S.

I was in need of some plumbing work so I called Rooter folks. they had reasonable rates and was able to get work on getting estimates. Same day.

Abdul N.

A year after Rooter Hero replaced our main sewer line, we had them back to replace the old, rusted, drain system in our crawl space. The team of Angel and Basilio did an outstanding job. They arrived on time, replaced the pipes efficiently, and left the work area clean. A skilled, professional and courteous crew. Happy to recommend them.

Sabrina G.

I came upon an issue at my house and had many businesses to choose from. I choose this one because of the conversation I had with someone through the message system.
I had a scheduled time to come out and they moved me from that time and when they called the guy who I spoke to was very rude and told me if I didn't like it I could cancel! Very unprofessional for being that I'm a new customer.

I am taking my business elsewhere so thank you!

Beware of this customer service when they haven't even came to my house! Very disappointing.

Kim M.

Bravo Rooter Hero! We realized that our drain back-up wasn't a simple problem this time and knew we had to make the dreaded call. The only good part was knowing Who to call; Rooter Hero. We called them for my in-law's drain problem a few years ago (which turned out to be a Major one) and saw their work. It was Very impressive and included having to run a new main sewer line to replace the 60 year old cast iron line. They even made sure to have lines temporarily hooked up every night during the few days of work. Well, we didn't hesitate to call them for our problem and we're glad we did. They did a thorough inspection and offered us four levels of repair...from a ""band-aid""/get it running quick-fix, to a complete replacement and never have to worry about it again fix. We were shown the in-line camera footage and saw that the lines were old, worn, just shot, and had been very poorly repaired in the past. It was Bad! Never wanting to call every couple years, and to not worry about it again, we went for the complete replacement. Believe me, after seeing the bill proposal, it wasn't easy. However, after seeing the work involved, all the parts, permits, the specialized equipment, expertise of the crews, and the incredibly fast time of completion, the expense was justified. The crew was very neat, personable , and even kept one bathroom working for us while they were at work. I can't say enough about how pleased we are with our decision to completely replace the lines and main, and our choice of Rooter Hero.