Rooter Hero Plumbing

Ric R.

I recently called Rooter Hero and had Gil come out to Chula Vista and help me with a serious plumbing problem. This was after trying to do it myself with no success. Gil went right to work and didn't stop until it was solved. He was prepared, professional and efficient. Gil got me out of a huge jam and I'm a happy customer of Rooter Hero because of Gil.

George H.

We had a blocked line under our bathroom.
I removed the toilet to make it easier for the tech Erick Hazelquist to snake the line.
After about 40 min, he stated that he was done and I was good to go.

To our surprise, we found that is was not cleared at all and we had a clean ip on our hands.

We called them back and was rescheduled for the next day between 1-3pm.
Unfortunately, they didn't show and we had to call them back.

The representative stated that their techs were on other jobs and I would have to wait for someone to call us back, If they could come out.

At that point, feeling that we were miss lead and cheated, we requested a full refund -minus the tip for services NOT rendered.

This was our first experience with this company.

Renae B.

As a home owner I have had my share of service calls from all fields over the past many yrs. I have tried various companies for plumbers and I am finished searching for the right plumbing company. Rooter Hero has done such a good job on the 3 issues I have had over the past few yrs, that I won't call anyone else.

The plumbers who are dispatched to my home were all very profession, friendly and responsive. The owner of this company has hired hardworking guys with a great work ethic. I don't know what his secret is, but he has gotten it right. No one cuts corners or does a sloppy job. They arrived on time, addressed the problem, and simply got the job done.

Save yourself the aggravation of finding the right plumbing company, Rooter Hero is the only one to call.

Thanks guys!

Matthew W.

Called in the morning to schedule a 5-7pm appointment for a clogged shower drain. Come 7:30pm nobody has arrived, after 3 calls I find out they don't have the staff and are ""trying to get a plumber to volunteer to assist me"". Meanwhile shower still clogged. I don't expect much from a plumbing company, but this was too much. I'd recommend you find another company and save yourself the hassle.

Randy C.

Overall, Rooter Hero Plumbing provides prompt service initially. I initially provided 5 stars in a visit a year ago when Michael, our first plumber, replaced our water heater. Within a couple hours, our family was able to enjoy nice hot showers again.

This time around, in early September, Gil & Jacob, replaced all 3 toilets in our household. Unfortunately, they left poo stains on my bedroom wall and through the staircase when they removed two of the upstairs bathroom toilets. To make matters even worse, I noticed that there was a leak going into a downstairs bedroom even time the toilet flushed. They came a couple days later to reseal the toilet a second time.

Two weeks later, I found another leak in the master bedroom toilet. The toilet was not properly sealed. I've contacted Rooter Hero once again. They provided me a time window the next day between 11am-1pm. No plumber showed up and I had to contact the office another time. They responded that the previous plumber was not available and another will come out at 3:30pm. This new plumber, Max, did not show until 430pm. They basically wasted my entire day of waiting. Max resealed the 2nd toilet as well as checked the 3rd toilet for any issues to hopefully avoid a 4th visit.

The manager did call Max while he was working on it and another time before when Gil had to come back the 2nd time.

I'm hoping that there's no other issues as the toilets are under warranty. The plumbers have been nice and courteous, but I rather take my business with another company that provides quality and thorough service the first time (not after the 3rd visit).

Lori B.

Michael is a nice guy. I feel I was totally ripped off for two angle stops for two bathrooms. He charged me $520.00! Angle stops are $8-$10 at home depot. I'm very upset and want to be reimbursed at least half my money. The angle stop cracked and flooded my newly remodeled floor. This is the 3rd flood in my pos manufactured home since June of 2021. I'm broke from the 3 floods. The first one was 12 days after I moved in. In April 2022 my kitchen flooded. The first flood took out my two bathrooms and my guest bedroom. I'll be calling the owner of Rooter Hero tomorrow. My new flooring has a cracked in it from what happened. I'm very lucky I was home or my entire house would have been a damn disaster.

Stephanie F.

Amazing job by Jason Z. He was on time and very knowledgeable. We explained the issue and he was able clear out any blockages. He answered all our questions and really took a weight off our shoulders. We will definitely keep RHP as our plumbers for any future calls.

Eva T.

Andrew Johnson, my Rooter Hero tech, showed up right on time. He was polite, efficient, and knowledgeable and offered me some options and explained some of the causes of some of my issues. The consultation fee was quite reasonable. Thank you, Andrew. I would definitely contact Rooter Hero San Diego again.

Sandy F.

Last week we completed a major plumbing project lasting 5 days at our home in Point Loma by ROOTER HERO PLUMBING. We had a slow and clogged drain in our kitchen and half bath and after 70 years it needed some major attention. The project was not inexpensive but the Rooter Hero Plumbing employees did a great job for us.
A HUGE SHOUTOUT to Jason Zadorozny, the lead Technican on the job. He was punctual everyday; a pleasant and a wonderful man who worked hard daily to solve our problems. He earned our respect and trust as a professional. Paul, an installer did great work also. Ask for these guys when you use RHP.
Ben F.

Kathy A.

We had a drainage issue and found a coupon for cleaning. We called and they came out right away. Our service man was Joel Garcia and he was very professional, thorough and fair. We would recommend him and Rooter Heros to anyone They were great.