Rooter Hero Plumbing

Ahryana H.

Despite a few set backs, one of the managers, Allen Johnson contacted me to mediate the situation of a leak in one of our pipes. He was kind enough to make sure the spa was taken care of regarding our leak problem, I appreciate the honesty and integrity this company has showcased and their customer service is impeccable.

Dawn S.

I've had to call this company on 3 occasions for different issues and the service is excellent! The guys are professional and friendly. The last two times, Marco was the service man on call and he is awesome!!! Thorough, honest and diligent.
The price is what I was quoted and never the bait and switch game I've gotten before from other companies.
Highly recommend this company and ask for Marco.

Felicia D.

This all took place yesterday..

We had the same plumbing problem like last time Rooter Hero came out. Luckily we had the 90 day guarantee going. I was fortunate enough to still have Zeek's phone # from the last time he serviced us.

The tenant had called me around 8-9pm which in turn I called Zeek. I was thinking assuming he would be annoyed seeing how I'm calling him around 9-10pm at night but he wasn't. He professional and kind and explained to me he would be at the complex first thing in the morning. Kept his word.


Sadly me thinking the plumbing problem would be done in about 1hr turned into an all day thing because we found out an electrician put a grounding rod right through the main line causing the ongoing.

Needless to say Zeek was awesome, great and amazing with everything, so were the 3 other technicians that came out to help him.

All 4 were super great very professional with everything any questions I had they answered.

Instead of fixing the problem and just sealing the pipes back up they created another clean out access location for us.

Again the only reason why I'm giving a 5 star is because of Zeek and his 4 co workers.

Thanks again guys were guys were awesome!

Fadi A.

I called Rooter Hero because I had a leaky kitchen sink. I had just installed new pipes less than a year ago and the issue was with the pipe connectors. The first technician was nice and tried to fix the problem but five hours after he had left, the leak became worse. After contacting Rooter Hero, general manager Lyndee T contacted me via cell phone. He was very professional and promised me to correct the issue. In less than an hour, Technician Zeek showed up. He took the time to explain to me what the problem was. After the job was done, Zeek spent extra time looking for other possible leaks and make sure that all was working fine. I was very satisfied and happy with the service. I highly recommend Rooter Hero Plumbing.

M B.

Absolutely do not use this company! I had a sewer line back-up and while I believe the person doing the plumbing believed he was working for a good company and tried to do a good job, the sales technician priced the job at three times the amount it should have cost.

The sales technician took total advantage of the fact that it was an emergency situation. He would not give me a breakdown of the parts and services. He also pushed adding the cost of the repair to a property tax add-on program or a high interest financing plan, which would have multiplied the cost further.

This company should not be in business. The word on the street is that their workmanship has endangered the structural integrity of homes and they have charged customers for work that was never performed.

Beware.

Tom M.

I don't like to make negative reviews. However, I called Rooter Hero because of their $77 drain clean special. They came out promptly and were very friendly. Unfortunately, after FOUR hours, the clog was worse than when they arrived and had backed up even further into the tubs and showers. They called their boss/supervisor and he came right out. He claimed that there was a large root which could not be cleared and offered to dig a large hole in the front yard so that we could drain our main line into the hole. The cost? $2500!! I said is that for digging the hole and repairing the pipe? He said no, just to dig the hole. So we would have a large hole full of sewage in the front yard for TWO THOUSAND FIVE HUNDRED DOLLARS! I declined and called Roto Rooter. They came out the next day and cleared the drain in 15 minutes. There was no charge as they had been out before. The tech did agree that we needed to eventually install a new pipe or a new cleanout in the front yard. I cannot recommend Rooter Hero as it appears that they make their money out of ridiculous upsales. Sorry.

The owner called me immediately after I posted the above review. He wanted more details and asked what he could do to make me happy. He explained the situation from his perspective. I had to agree that (even though the service was not to my satisfaction), I did not pay anything and his people did not get paid. He sincerely wanted to make things right. He said there was a miscommunication and they were going to install a clean out and not just dig a hole. I told him that I had a bid for the clean out for $1500 and he said he would do it for $1200. I declined as I don't want to do business with this company again. However, I may have been harsh with my original 1 star review. Given his apparent sincerity to make things right, I'm changing it to 2.5 stars.

Kirsten R.

We had what we thought was a simple clog at our home that turned out to be a little bit of a project. Fortunately, Rooter Hero Plumbing's responsive and friendly dispatcher arranged for our hero, Allan, to the rush on over and save the day. He did amazing job and was very knowledgeable and friendly. I would definitely call Rooter Hero Plumbing again.

Jonathan C.

I had Jose Martinez sent to work at my house. He was very professional and extremely knowledgeable. He finished the work very quickly and had a great attitude. This was my first time using Rooterhero and I will definitely be using their services from now on. Thanks!

Charlotte M.

Ehsan and Zeek had a Holiday spirit about them. They greeted me with cheer and ""we can do"" manner. My kitchen sink was clogged and with a quick review of my kitchen plumbing Ehsan fixed the issue with a smile and explanation of the cause and fix. Both men were gentlemen and offered their contact information. They ensured me that both or either can return if needed, but the sink was now unclogged and ready to go.

For a first time homeowner it's really nice to know that not all plumbing issues are stressful and I will be calling them again if anther drain decides to stress me out.

Thank you for a GREAT job starting from my initial call to confirming the appointment and finally two very good guys!

Audra H.

Clogged bathroom sink! Ewwww. Never fear, Rooter Hero is here!!!

Jose to be exact. Our technician was a nice guy named Jose. He was kind and explained the problem and what he as going to do to fix it.

He went to his van, got the necessary tools and got down to business. Within 15-20 minutes, he had finished snaking the drain.

We had found the company through a flyer which had a coupon. They honored the coupon.

Prior to his departure, he asked if we wanted a free inspection of all aspects of the water piping. We happily obliged and within 20 minutes that was done as well.

I would highly recommend the company! Thanks Jose and Rooter Hero!