Rooter Hero Plumbing and Air of Norwalk

David R.

If you are searching for a HVAC installer, I urge you to get a quote from Velavi. They do top notch work. How do I know? The system that was installed passed all of the rigorous HERS tests with flying colors. I asked the independent testers how many Velavi installations they had been hired to test and how many had failed. Answer? Only one out of approximately 50, a record far better than many companies! Our city building inspector also gave a big thumbs up to the quality of workmanship.
My experience was the same as Manuel P., whose review was posted yesterday. After researching online advice that experts had to offer about HVAC installation, I too received quotes from 5 different companies.

1. Velavi sent me an email that specified every pertinent detail of materials to be installed and the scope of the work to be performed.
2. They did not try to sell me bigger or higher-end equipment that does not deliver the bang for the buck in a climate like here in Southern California.
3. Their quote included the removal and disposal of my old floor furnace, which would have been extra. (They even installed dry wall and boards to close the openings in the wall and floor.)
4. Their quote included cost for the HERS tests.
5. Their warranty includes 2 years for labor, not just one.
6. The installation crew worked their tails off in our attic and under our house during a spell of hot weather.

There might be other companies out there that are as good as Velavi, but I doubt that there are any that are better.

Manuel P.

Our old AC/heat unit stopped working and we needed a replacement. We met with five different companies before choosing Velavi and we can't be happier with them. They are great professionals, honest, quick, modern, friendly with competitive prices and great customer service.

Just from the start we noticed Velavi was the best choice. All five companies (all of them with 5 stars) came to the house and gave us a free estimate.

1. All companies recommended a new unit, but Velavi did the most thorough inspection of the unit. We liked that because we didn't want to start the job and later find out that there was a bigger problem.
2. 3 out of 5 companies recommended a smaller unit. Velavi was one of them. We had a 5-ton unit and they installed a 4-ton. This shows that they know what they are doing and they are honest.
3. Velavi was the only company that showed us their catalog with different options and prices. We really liked that. It's a way to know that they are not inflating the price just because you have a nice house. Their price was just in the middle. They weren't the cheapest or the most expensive, just about right.
4. Velavi was the only company that sent their estimate via email. This might be a minor detail, but shows that they are modern and professional. I got other companies just telling me the price or writing it down on their business card: not serious.
5. Installation was painless. It was quick: just one day and a half. They were punctual, quiet and clean. They used rugs to protect the floors and took all the trash and the old unit with them.

Very satisfied with their service, we will recommend them to every one.

Lindsay J.

Hector and his crew did an awesome job installing AC at our house! They were always on time, very professional. Cleaned up great after the job was done. They even hooked up the AC to the Nest we had installed. They made sure everything worked before they left. They custom covered a line into our attic where it worked best. I couldn't be more happy with their job!!

Skye C.

Heard great things about this company !
They responded immediately and sent me emails as well. They are very professional and I will bookmarked them for future use.
They gave us a great quote as well
We will use them for future maintenance.

Daniel G.

I can not thank Jose and Francisco enough for fixing my AC on the hottest day of the year! They went above and beyond and drove all the way out past Temecula to pick up the only specialized fan motor left in California so that I can cool down my two babies at home... They were on time, did very efficient work and were super friendly...thank you guys so much, truly life savers!

Ken K.

Having contacted multiple companies for a same day appointment on a day that reached 93, Velavi was the only one that was able to come out.

Hector came out and was able to diagnose the issue quickly on a 37 year old unit. He found it to be a bad capacitor and replaced it. I feel he genuinely cares about his work and his friendliness was very refreshing. He provided a ball park estimate on replacing the system and gave some insight into the process. I appreciate his work and will be contacting them again when we get around to replacing the whole system.

Pete S.

I love this company. Hector and his team did a great job and went above and beyond. I could not be happier with my new AC and heating unit. Hector was very honest and informative. Also, having a friend in HVAC that confirmed we had gotten the best unit at an excellent price. I could not speak any more highly of the team of installers. They were very clean and took care of any issues that came up. I would completely recommend Velavi.

Vanessa J.

My Ac wasn't working and we were dying in the heat. I called and spoke to Hector who came to my home to give me an estimate. I had been shopping around and the quote I received was better than the other estimates I had. Service was quick and courteous. Would definitely recommend.

Jaime A.

Hector did an outstanding job. Came to our house and diagnose the problem of our AC. Replaced the capacitor and the unit start working. He also checked the refrigerant level. All in less than 30mins time.

Emily G.

Hector and his team did an outstanding job. They came to my house to diagnose the heater and they found out that the unit was broken without the possibility of being fixed. I was worried cause I needed this thing replaced asap because it needed to pass inspection. They offered to change it the next day for a very reasonable price! They are great trust me. :)