Rooter Hero Plumbing & Air

Scott K.

We engaged Rooter Hero to replace a leaking, buried pvc main water line supplying water to a master bedroom / bathroom addition to our home in San Ramon with a copper line. I am very dissatisfied with Rooter Hero's performance and strongly recommend NOT engaging with this company.

What was supposed to be a 3-5 day job turned into 15 days. What was supposed to be a ""straight shot"" line from point A to point B turned out to have 17 bends / elbows. It is not 18"" deep, I do not know how it passed inspection but it did. The initial copper piping work was done incorrectly and had to be completely ripped out and re-done. The work was largely unsupervised. A section of decorative rock has been trashed because the crew did not adequately put down a tarp to keep the mud & clay from the trenching out of the rocks, my wife and I will now need to re-do this once the weather dries out. Repeated calls to the 800 line requesting the job be completed and/or a call back from a supervisor went unanswered. No sense of urgency displayed whatsoever in getting the work done.

Do not use this company.

Mona G.

Called in the morning. He was there within a couple of hours and did a great job unclogging our shower. And the cost was reasonable.

Beth D.

Fast service, polite, friendly technician, reasonable rates.
I recommend when doing it yourself doesn't work.

Sam L.

Rooter Hero responded to my request right away, came to my home quickly, gave me a fast free estimate with a few options, scheduled the work the following day (to allow for parts), and completed my job same day. They installed a leak detection and auto shutoff valve, new pressure regulator, and modified my plumbing to accommodate. I was able to set up the app myself and now my home will be protected from potential future damage and costly repairs. My home insurance company also offers a premium discount. The people I dealt with were also professional and courteous. I highly recommend this/them.

James. N.

Before you ever think about using this predatory company, read all the YELP reviews and perform a search on NextDoor. This company is known to overcharge as much as 100% of what's customary and perform repairs that are not even needed. The field technicians operate on commissions, so they will attempt to 'Upsell' you on anything. Beware

Daniel O.

Called them to unclog a bathroom sink and these ass*oles conned my dad into replacing all horizontal drain pipes beneath the house, told him the main sewer line going to the street was broken under ground which it wasnt, then charged him $19,000!!! All we wanted was the drain cleared out. Now were sitting still with no sewer line going out so cant use toilets or sinks till they decide to come back over and finish the job. These people are f*vking con artists... If i was there at the time, it never would have happened.

Aaron S.

Rooter hero is a complete joke. I called them with a bit of urgency because I had a rushing sound in the downstairs bathroom. They were able to get someone to come out the next morning. The ""tech"" showed up and I showed him the issue. He was a very young man and had absolutely no idea what he was doing. After about 10 minutes of talking about random plumbing issues, he in his infinite wisdom called his supervisor on the phone. He then proceeded to repeat everything I told him and ask his supervisor with a straight face what the problem could be. To say I was annoyed was an understatement. Then queue a bunch of ""it could be this or that"" back and forth between the two of them as if he could diagnose it over the phone. After which they decided it was most likely a water heater and we needed a pressure regulating valve on the feed to the house to the tune of $5k. At this point I said whatever to his BS and send me the estimate via email because this was obviously a scam. Mind you he was blaming part of my issue on water pressure - and didn't even hook up a gauge to the house!! (he also didn't know how to use email because I never got the estimate) I reached out to a more reputable plumber in Brentwood who was out the same day, had exceptional service, and found I had a cold water slab leak.

TLDR: This business is a scam, and an incompetent one at that. Do not have them even set foot on your property, you will just waste your time.

Dan D.

First service was done with a low powered machine and an undersized cutter, then they tried to upsell me on a drain line video and drain replacement. Find someone else to clean your drains.

Kirsten Z.

We had a flood in the garage originating from a water softening filter. It was a minor nightmare that required only a minor repair. Rooter Hero came out and gave us an estimate of $720 for the work. We knew that was price gouging, so we had Don Nichols plumbing come out and take a look. They did the repair for $170. Guess who we'll call the next time we need plumbing help.

Maxine M.

Scammers.
The guys in Martinez almost took me for $43,245.16. The actual repair for leak cost $189
from reliable plumber. Buyer beware.
I'm embarrassed. Got scammed. Could have mortgaged my house. I signed and realized senior scam job. Grateful for the three day right to cancel. Lesson learned. Seniors -- please reach out to family, neighbors, and friends.