Rooter Hero Plumbing & Air

Kevin H.

I live in La Habra and we called late Sunday night for a stopped drain. George came out at 10:30 to snake the line but was unable to pass 10 feet. It turns out that our cast-iron pipe broke under our kitchen and needed to be replaced. He communicated each phase of the project very well and was super responsive to our questions. This ended up being a bigger project than we planned but George and Corey were great in replacing all our cast-iron pipes! I would definitely recommend them and call on them again if the need ever arises.

Carlos H.

We had a backed up sink in our kitchen and called Rooter Hero Plumbing. We had Jimmy Arredondo come and help us unclog our sink. Jimmy was extremely fast, knowledgeable and overall the best experience we've had with a plumbing service. Jimmy went out of his way to explain the process to us and showed us ways to prevent future clogging. Highly recommend Rooter Hero to everyone who needs plumbing services and thank you to Jimmy for giving us the best service!

D C.

I found Rooter Hero to be true to their advertised price to clear my clogged drain for $77.00
I was very pleased not having to hear the old ""Dog and Pony Show"" routine of trying to ""up sell"" the price with other ""supposed"" work that some other companies have done over the years in the past.
I've used Rooter Hero on two different occasions and will certainly call them again if needed. Their technicians showed on time and were courteous and efficient.

Tom A.

Rooter Hero re-piped our entire house. I liked how well they smoothed out the drywall patches when they were done.

Jerry's promise-keeping, communication, and care could have been better. They took out plywood sound-shielding under some drywall. Jerry promised to put it back when they were done, but we caught him trying to seal it up without replacing the plywood.

Jerry said we didn't need to clean out items under a bathroom sink, but then one of the workers did so, handling personal items and tossing them in a pile.

If they had told us they needed artwork off a wall, we could have done it carefully ourselves. But, they lunged in and broke a one-of-a-kind clock, and nearly damaged original artwork done by a now-deceased family member.

I could go on with other details, but you can see where I'm going. Be really careful in dealing with these guys. Don't trust that promises will be kept.

J B.

Rooter Hero has been awesome. I used them in January and today I needed their help again and just like before the service was awesome and I appreciated my technician Robert and his supervisor Albert! I am grateful for the customer service promptness.

Marvin N.

Called Rooter Hero, based upon advertising heard on KFI. Had a hot water leak. Charged $350 to do a camera search, saying they'd incorporate it into the bill, if I bought repairs. Told me I had a slab leak. Repair @ $2,600. ok'd it. Plumbers commenced repairs. Plumbers went for parts & were gone for 2 hours. Repairs completed 5 hours later to the tune of $2,900. My bad for not negotiating, but no paperwork when job done; said I get an invoice in an e-mail. Got email next day, but no costs broken done, only an invoice for $2,900. Very disappointed. Thought I was dealing with an honest, up front company.

Irene L.

Our house had a drain that was clogged. The washing machine was on. When water was draining from the machine to the sewer, a back up occurred and water started coming out of the shower drain! Rooter Hero came out within an hour. Jose Martinez was polite, courteous and informative. He fixed the issue within 15 minutes. I'm very happy and appreciate his excellent service!!

Tracey Y.

George is a great technician. He was very thorough and explained everything to us. What we originally thought was a drain clog ended up being a very expensive main sewer line breakage. George made the necessary repairs quickly and cleanly. Rooter Hero worked with us on pricing and warranties ether work for 10 years. Would definitely recommend their service.

Nick J.

So the technician Eddie was fast, but he didn't scope the drain, and even though I didn't read the fine print on the $77 dollar special (call before 7pm, trust me), he did tolerable work after hours.

Edit: They wanted another $400 to scope the drain while the competition offers that for free. Lose 3 stars, use this company as a last resort.

D N.

As others have left feedback, this company is a scam. Suggest everyone read the reviews and be cautious before hiring this company. My call was for a PVC elbow drain that was leaking at the fitting. They wanted to charge me $3,600. I called a second plumber, who charged me $330. Its sad when a company tries to take advantage of people. Especially sad during the COVD19 crisis.