Rooter Alert Plumbing Sewer Drains

Maria B.

Wow! I had the best customer service experience ever. One of our toilets were backed up so we called our home warranty to put in a claim. Rooter Alert was assigned to our service call to repair our toilet. I had the pleasure of meeting Mario P. And his partner Luciano. They were professional, great communication, friendly, helpful, thorough and made me feel respected and appreciated as a customer. We will definitely contact Rooter Alert for any future plumbing needs. They even showed me live video feed of our plumbing to show me where tree roots were starting to affect our plumbing and gave us a dvd with the video footage from our plumbing. Super nice and I just can't explain how great of an experience this was for me. Such polite and professional men. God Bless them and Rooter Alert. It's son nice to know such great people and companies exist.

Jamie D.

What a bunch of morons at this company. Maybe..maybe they know how to snake a sewer line, but to call themselves a plumbing company without standard plumbing knowledge? Beware if your home warranty company sends them for your repair.

Jack D.

John and Mario came out today from Rooter Alert Plumbing, Sewer and Drain. They ran a camera to inspect the pipes and look for roots or obstructions. They found the obstruction area and defined the exact location to me so I know where the problem area is. I have had other plumbers but none that had the best technology in their equipment and impressive trucks for hydro jetting which is a better option than just standard snake cleaning. They showed me foot by foot throughout the complete sewer line what I was seeing. The best part is there honestly. This is the first company that didn't try to upsell on every possible repair under the moon. They told me I didn't have to have the work done immediately where most are high pressure salesman making outrageous bids. If you want a honest diagnosis these are the guys I trust and have very reasonable prices. I am Very happy to of found them!!!

Jessica P.

Harry was the best ever!! Super informative, kind and helpful and very respectful. I definitely will be doing business with this company again thanks to Harry.

Kylie H.

I had a really positive experience with this company. A cracked pipe that required a smoke test (which many other companies do not perform) was necessary to find out the source of the sewer gas leak coming from my kitchen sink.
I called on Friday and was scheduled for the soonest time available, which was on Sunday.
The plumber arrived and got to work immediately. He was able to locate the crack in the pipe and I was given an estimate as well as a day/time that it could be fixed.
The same plumber was dispatched to fix the pipe Tuesday morning. So far, I have no sewer gas smell and as of right now the problem is fixed. I appreciate a company that recognizes a problem and is quick to schedule and fix the problem.

Edward G.

This company quickly sent out an experienced and knowledgable technician to assess my new home's main sewer line. He gave me peace of mind that we didn't have any issues and further explained everything he saw through the camera. He was able to answer all of our questions and the company's receipt/invoice included notes from his visit, which I will hold onto for future reference.

Olga P.

Very unreliable and unprofessional, DO NOT use them on home insurance calls because they will never show up and will keep you waiting for days if not weeks; they actually moved from Costa Mesa to Riverside...

Susan G.

Rooter Alert are amazing professionals and highly skilled at what they do as well as honest and filled with integrity. The customer service reps were so responsive and accommodating. Darryl and Harry arrived dressed in immaculate uniforms and took instant command. I knew immediately I could drop my fears. Darryl is an absolute Maestro and Harry is his young genius, Mozart. They carefully explained the process and allowed me to watch and learn what they do. We explored options together and the end result was both soothing and satisfying. It was an amazing afternoon and NOT what I expected. They turned a mainline sewer backup into an extraordinary experience filled with compassion, a feeling of unity and believe it or not, fun. Now that's an amazing find!

LJ W.

Called Rooter Alert upon a recommendation from a neighbor and Angies List. They came out on a Sunday at no extra charge. Scheduling was easy and Mike called back to confirm the arrival of their plumber. Randy came out to unclog a kitchen drain that was completely clogged after another plumber had tried to unclog it and made it worse. The other plumbing company claimed, after using their ""hydro jet"" that I had a break in my pipe and would need a $1900 job to cut through my wood floor and jackhammer the slab ( I didn't see any camera pictures, the guy just held some electronic thing that made a high pitched noise over the floor and said ""this is where the break is). I do not have a clean out, so Randy had to get on the roof and use the vent. He worked for about an hour and the sink did not fill up continually like it did the day before when the other plumber was using his ""hydro jet""

Suddenly the sink cleared and the wonderful sound of water clearing the pipes was heard!! I asked about the claim for the broken pipe and Randy said there would be muddy water coming back up. No muddy water was ever pulled up and the sonar unit the first plumber used to ""confirm"" the leak only located the pipe!!

Very happy with Mike, Randy and Rooter Alert!

F M.

Mitch and Mel were great. Very knowledgeable and professional. They did a great job and are both an asset to your company.