Rooter 66 Plumbing Sewer and Drain Cleaning

Shell K.

I called the company today to setup an appointment for a 2nd opinion on my plumbing. I was more than likely going to go with this company however I was told by the reception they aren't taking 2nd opinion at the moment due to COVID. I wanted to get more information and I mentioned even if I'm going to go with this company, you still wouldn't send out anyone. She was rude and then hung up on me. I proceeded to call back just to see if I could receive more information but she wouldn't answer the phone. Maybe you no longer need any new clients or want positive referrals but whoever is answering the phones definitely isn't helping.

Mary M.

We love Mario, he is our to go plumber. We have referred him several times because he is honest and reliable. It's hard to find a clean and honest plumber and we're glad we did.

DJ G.

I cannot say enough about the professionalism of this company! Our water heater had an issue so we called our home warranty company. The home warranty company initially assigned me to several different companies that had horrible reviews & reputations. I kept pressuring them and was finally assigned to Rooter 66 Plumbing.

Rooter 66 Plumbing is AMAZING. Susan really took care of me through this entire process. She was experienced in working with the warranty company and truly became an advocate on my behalf. We would up having to have a whole new water heater installed and Susan, once again, worked with the warranty company to pay for the proper water heater and expedite the paperwork as we hadn't had water in 5 days.

Mario was assigned and was professional, courteous and truly worked to take care of our issue quickly. His ability combined with the support of Susan made this process as pain-free as could possibly be.

Thank you to Susan and Mario - I would definitely recommend your work and your team to anyone! This is a small business - Please support this team when you are in need of plumbing expertise - you won't be sorry!

Michael S.

I got ahold of them and they were going to escalate my issue. Was told they might be able to come out the next day (Friday) or for sure Saturday. They called me early Friday to give me a time for Saturday. Keep in mind my water heater has been out for two weeks and I have no waTer in my kitchen. Then I'm told 1 hour later they could no longer help me and I had to find someone else.

P. E.

Awesome...very grateful. I can't say thank you enough to Susan and Mario.. They made every speedy effort to coordinate and replace my water heater the same day they came out (for a third diagnoses thanks to a week of sheer frustration with First American), all the way from Hysperia to Pomona, after what turned into an emergency work order from First American, due to First American's lack of quality plumbers. They sent a plumber who wanted to re-flood my garage and got mad and left before finishing the second diagnosis because I disagreed that he needed to ""refill the water heater to see the leak"" despite having shown him a video of the leak AND that it was already the second diagnosis). (OMG what an idiot). Rooter 66 was thankfully the exception and did a great job! They were ""on the same page"" in terms of everything I'd already researched about a replacement tank and got the job done. It looks great, works great, does what it's supposed to do. They communicated well. I could tell they ""knew the drill"" and exactly how to ""get it done."" For us it was truly an emergency by that point and they acted with a ""sense of emergency"" to get it done and did! Thanks you guys it was truly appreciated!!!

K P.

These guys are great - they cleaned up a huge mess left by another company in the shower. The tech is very knowledgeable and minimized the amount of work needed to stop a leak. The other company recommended that we open up the drywall to cap the line to stop the leak but Rooter 66 was able to do so without removing the drywall.

Susan is very helpful and friendly - she keeps me well informed on the progress - and thoroughly explained everything to me.

Pavel T.

Absolutely the worse experience. They were assigned to my Home Warranty Case for water heater repair.
Technician came, looked, never even took off parts of use voltmeter. Water heater was still under manufacturers warranty for parts. So he Submitted tons parts to replace without any diagnostic, which water heater company declined. They explained that they can only send one part at time, and it was guessing game which one will solve the issue. We were without hot water for 6 days!!!! It gets better. Repair technician had us call water heater company ourselves. Of course they immediately said ""we want to talk to the technician and need to know exactly what part needed"". Absolutely ridiculous runaround, I literally had the insurance company and Water heather company talking on speaker to each other without results for a while. Needless to say, shocked by incompetence level of the company's repair personnel. He did nothing to diagnose which part was bad. I stood next to him. He just took a guess which turned into 6 days showering at the gym for me and the family. Just shameful.

Tarina G.

I would like to say that Route 66 is very professional and get the job done right. The pricing is great! They don't charge an arm and a leg to fix the issues. The plumber was very down to earth and took pride in his work. He unclogged our main line and checked to make sure everything was working before he left. I highly recommend them for your plumbing needs.

Brian C.

Rooter 66 was great. It was a last minute service call due to insurance guidelines (other contractor couldn't be here for 48 hours). Rooter 66 was contacted about 11:30 AM. They called me at 1:00 PM and said they would be there in 30 minutes. Arrived at 1:30. Work was completed at 2:15 PM. Work was explained; possible causes explained; preventative measures I could do explained. Great service. Pleasant and knowledgeable. I could not have gotten a better plumbing service. I will use them again. And I have passed Rooter 66 contact information to friends.

Sue F.

Had to replace my water heater this week and my insurance sent Rooter 66 Plumbing. They tried to repair it but nope did not work. Ordered and installed new water heater. Of course I had questions about a few things and they answered them right away. If I ever need plumbing services again in would use this company for sure. On time is a big plus. Very professional.