Romans Rooter

Connie S.

Once again, another bad experience with a plumber company! First American sent them for an emergent situation, they refused to fix the the plumbing issue as an emergency situation! Bad business practice! Don't hire them! Rude company owner too!!!

Alex G.

If Juan shows up to your home cancel the service. He is very rude and not very customer friendly or service oriented. He showed up on 6/29/16 after waiting three hours from his show up time. I had to call him and give him my address sounded like he wasn't planning on showing up. That should have been a sign and cancel the appointment. This was through my home warranty that I was referred to him. Of course nothing was covered and he said I had to call the vendor to have my shower head replaced and I said you can't call? He said no. I paid him $65 for nothing than he never followed up on any of the other items he was suppose to check with the warranty company. I called him back on 7/6/16 to follow up and he said he hadn't checked with the company that he would get back to me. Never heard from him. On 7/12/16 I called him back and gave him all my information for the 4th time he didn't know what to say and just told me that nothing was covered. I asked him why didn't you call me or were you not going to contact me and let me know I have been waiting. I will be reporting this to the better business bureau to make sure no else gets this kind of service. He should not be in business. So beware if you contact this company.

Ezequiel D.

*Beware* if Juan shows up at your door you will have the worst experience JUST CANCEL HIS SERVICES. He was dragging his feet and seemed uninterested (I asked myself, why did he even come). After he gave me the quote to replace my water heater- In addition to the insurance money he wanted an additional $857.00 for code violations* we went back and forth discussing his violation( which I confirmed were not all violations
, it's just what he required to do the job) long story short he said ""If I don't do it my way I will not do it"". Luckily, I went through a different company, I ended up spending less then half of what he was charging and received outstanding customer service.

John B.

I called them up after a week of waiting for the part needed for my Ecoflush toilet. I never got a straight story but I feel that since it was not the typical everyday toilet they just forgot about me. The plumber mentioned that we would need to replace the whole tank assembly. (No way) I ended up ordering the part myself on Amazon and replaced it myself using the instructions on the Ecoflush website. 2 days later I asked the insurance for my money back. Still waiting for the check. I'm sure these guys do some good work but don't know anything about Ecoflush toilets.

Annette L.

Our home warranty contracted them and they were very efficient. Called right away, made an appt the next day, came on time, and fixed the problem. I was very pleased with their work.

Rob M.

After more then a week later, my plumbing issue still has not been taken care of. Not only did they show up unexpected (asked for a call before arrival) but the so-called piece I need, has not arrived. So frustrated. Unfortunately, I'm going through my home warranty company so my hands are tied on this job.

Honey R.

They fixed our plumbing issue! Great attitude and professional. I don't write reviews often, but when I do it's when I know the job was properly done right. I would call them again if we had other plumbing issues in the future.

Gilbert T.

After a week of waiting for them to come out I have to say it was very disappointing. They were unprofessional as can be. I would have loved to go with another plumber but unfortunately it was through my home warranty. I do not recommend them to anyone.

Jeanie C.

One of the plumber came by, requested by the warranty company, and denied my claim. He (Juan) was useless. So frustrating dealing with people when there is lack of communication and just collects service fee.
One should reconsider getting plumber from this place, especially when it's warranty repair.

Andy C.

I was referred by American Home Shield when I told them I had a leak. I became suspicious when I saw the bad review on Yelp and was preparing for the worst.
To the contrary, they promptly answered my call, fixed the leak, replaced a gasket and snaked the drain, without any up charge or song and dance. Silvano was thoroughly professional and friendly. He cleaned up after the job and at no time was I taken advantage of.
I am sure they have multiple technicians and I don't doubt the experience of the other reviewer. You should just be aware that this company did a good job for me.