Romans Rooter

Greg H.

Exeptional customer service and professionalism. They took care of all my plumbing issues. Showed up to scheduled appts on time and kept me informed if they were stuck in traffic (remember, we live in CA folks). Overall, I'll be calling them again in the future!

My Fair L.

Juan left our house a few minutes ago after fixing the blockage in our drainage. We can tell almost immediately that he knows what he's doing. The previous plumber who was at my house yesterday could not fix the problem and decided not to continue to solve the problem. Juan and Estevan were professional, polite, and knowledgeable. They were patient in trying to resolve the issue while avoiding the added cost on my part. I am shocked and don't understand the negative reviews. I cannot speak for the other customers, but Roman's Rooter fixed my blockage issue within a good amount of time, and that's all I care about.

Patti B.

The bad reviews are not correct! Roman rooter was here on time and worked hard to find our leak, it was bad and hard to get to and we have extensive water and mold damage. We were covered by AHS home warranty for his work and the balance should be covered by Farmers (our insurance company) I would call Mr. Roman again for his Knowles and professionalism.

Lorissa P.

Called my home warranty company to put a work order in. I was already hesitant to schedule anything because of their horrible reviews. It's been a week now and no call from the company. Reviews don't lie. Stay away from this company unless you want to be disappointed!

Reena M.

I worst experience I have had in a long time. I got them through my insurance company AHS. They didn't show up twice during the assigned time and I had to call to follow up what happened. Technician was Juan who shows up the 3rd time and had such a bad attitude towards what I needed to be done. Wanted to charge more money to do simple work on the drain. He was so rude that I was amazed that after not showing up twice, he had no customer relations skills. I was angry and we mutually decided he needed to leave right then. Don't ever use them.

Mike Y.

Very poor service and the technician/owner is not customer oriented. Juan Roman can care less if you are satisfied with his service and does not have a hair of patience. If no man is present at home, he is specially disrespectful to women. I called AHS to submit a claim and I was assigned him for service. I paid $75 service fee ahead of time. Somewhat that portion was lost in the communication between him and the home warranty. He verbally attacked my mother in-law and accused her of refusing to pay. The next day I called him to find out what may be the issue, and he straight blamed me for not communicating to him that I had paid AHS in advance. I can understand how someone may be upset for not getting paid on the spot, but that is between him and AHS, and does not give him the right to talk down to my mother in law in person or me over the phone. He has set the bar when it comes to horrible customer service. Save yourself the pain of dealing with Juan Roman.

Siu Ling C.

Extremely rude technician!

Like a lot of yelpers disliking this plumbing company, they were assigned to my work order by AHS. They were very rude to begin with as we discuss my plumbing issues. Then I told them they don't have to do the job if they don't want to and this are the exact works from them ""I get paid anyways even if I do nothing"". I decided to kick them out since I don't trust that they'd do a good job due to their poor attitude. I then called AHS right away and told them to make sure not to pay this plumber because they are unprofessional and they did not solve my plumbing issues.

I agree with most of the yelpers here - DO NOT hire this company!

Mariana M.

This was the worst experience I've had ever! This man was so rude from the get go. I called him just to confirm if he was on his way and he was so rude! his tone and communication skills were a red flag. I've already called first American company and filed a complaint. This guy needs to fix his attitude and customer service especially when he's in our property and home. I see now he has plenty of complaints similar to mine.. people like this shouldn't be running their own business.

Rhowela A.

DO NOT use this company.

This company is a joke. I can't even report them to BBB because they don't have an address, or a website. I don't even know if they have a license to work. I was forced to use to them by my home warranty.

First, there was a no call no show on our appointment date. Then, they came extremely late on the re-schedule. They left a gaping whole on my ceiling loft after stating that there was no leak, when clearly, there was (water damage was evident). I have called them to visit my property 3 times and no work was done on all 3 occasions because they insist there is no leak. The owner was extremely rude and short with me as well. Condescending tone throughout and it was clear he didn't want to be there.

Enrique C.

There is nothing worse than the sinking feeling in your stomach the moment you realize you have a potential water leak in your home. The one positive is that our leak seemed to be isolated to the attached garage area.

I logged into AHS and submitted a request for service on Saturday afternoon and had received a confirmation for a contractor to come out Tuesday. Three days without running water in the house was too much to bear. I called AHS Sunday and asked for a quicker service and waited.

Today (Monday morning) I received an email that my service request had been assigned to Roman's Rooter. Like most of you reading these reviews I felt apprehensive about it due to the comments from other Yelpers. I spoke with Juan to schedule my appointment and told him to please be firm with his time as we were still without running water in the home. He committed to arriving between 3-6:00 PM.

At 4:10 my phone rang and it was Juan letting me know he was on his was. Upon arrival, Juan and Antonio looked over the situation and then proceeded to let me know what I could expect from his service and what the approach was going to be. Ten minutes later there was an access hole made right above the hot water heater and the water was turned on. The suspicious area proved to be correct and the water was shut off for an additional 20 min while the repair to the line was done. The copper line was cut and Antonio sweat a new 3/4"" copper elbow into place.

All in all I am very pleased with the service performed by Roman's Rooter. I told Juan many times people are quick to judge and to post when something goes wrong and that I try to hold judgment until I have first hand experience. I let him know I would be giving him a 5-Star review on Yelp--even before jumping in the shower. Thank you Juan and Antonio for a job very well done.

I hope I never have to call AHS again on a plumbing issue but if I do I'm confident in Roman's Rooter to handle the job.