Romans Rooter

Naomi B.

Most unprofessional individual I have ever dealt with! Juan Roman was rude and negative as soon as he stepped foot into my home. First thing he said was ""The insurance isn't going to pay me for this because there is no problem"" after a quick 5-minute inspection! Even when I told him water was dripping from my ceiling after a shower upstairs and there was visible water damage. Home warranty sent him otherwise I wouldn't have called him based on his poor reviews. Another plumber came and problem solved for 2 hours and figured out where the leak was. Called the home warranty supervisor and told her exactly what happened.

Wei Z.

We have used Roman's Rooter service many times through American Home Shield. First time was water leak in the garage. Mr. Roman was able to find where the pipe was leak and did rerouting right away. He even educated us about what is the correct way to install the water heater. Recently they fixed our shower very quickly and professional. They come again right away to fix some more issue as soon as we contact the company. We would definitely recommend this company to everyone! Mr. Roman is very knowledgeable and great service.

Nicholas L.

Great plumber and plumbing company. They came to fix a deep stoppage I had in my pipes after two other plumbers failed to fix the problem. Very knowledgeable and quick and I highly recommend them to everyone if you want things done right and the first time!

Greg H.

Exeptional customer service and professionalism. They took care of all my plumbing issues. Showed up to scheduled appts on time and kept me informed if they were stuck in traffic (remember, we live in CA folks). Overall, I'll be calling them again in the future!

My Fair L.

Juan left our house a few minutes ago after fixing the blockage in our drainage. We can tell almost immediately that he knows what he's doing. The previous plumber who was at my house yesterday could not fix the problem and decided not to continue to solve the problem. Juan and Estevan were professional, polite, and knowledgeable. They were patient in trying to resolve the issue while avoiding the added cost on my part. I am shocked and don't understand the negative reviews. I cannot speak for the other customers, but Roman's Rooter fixed my blockage issue within a good amount of time, and that's all I care about.

Patti B.

The bad reviews are not correct! Roman rooter was here on time and worked hard to find our leak, it was bad and hard to get to and we have extensive water and mold damage. We were covered by AHS home warranty for his work and the balance should be covered by Farmers (our insurance company) I would call Mr. Roman again for his Knowles and professionalism.

Lorissa P.

Called my home warranty company to put a work order in. I was already hesitant to schedule anything because of their horrible reviews. It's been a week now and no call from the company. Reviews don't lie. Stay away from this company unless you want to be disappointed!

Reena M.

I worst experience I have had in a long time. I got them through my insurance company AHS. They didn't show up twice during the assigned time and I had to call to follow up what happened. Technician was Juan who shows up the 3rd time and had such a bad attitude towards what I needed to be done. Wanted to charge more money to do simple work on the drain. He was so rude that I was amazed that after not showing up twice, he had no customer relations skills. I was angry and we mutually decided he needed to leave right then. Don't ever use them.

Mike Y.

Very poor service and the technician/owner is not customer oriented. Juan Roman can care less if you are satisfied with his service and does not have a hair of patience. If no man is present at home, he is specially disrespectful to women. I called AHS to submit a claim and I was assigned him for service. I paid $75 service fee ahead of time. Somewhat that portion was lost in the communication between him and the home warranty. He verbally attacked my mother in-law and accused her of refusing to pay. The next day I called him to find out what may be the issue, and he straight blamed me for not communicating to him that I had paid AHS in advance. I can understand how someone may be upset for not getting paid on the spot, but that is between him and AHS, and does not give him the right to talk down to my mother in law in person or me over the phone. He has set the bar when it comes to horrible customer service. Save yourself the pain of dealing with Juan Roman.

Siu Ling C.

Extremely rude technician!

Like a lot of yelpers disliking this plumbing company, they were assigned to my work order by AHS. They were very rude to begin with as we discuss my plumbing issues. Then I told them they don't have to do the job if they don't want to and this are the exact works from them ""I get paid anyways even if I do nothing"". I decided to kick them out since I don't trust that they'd do a good job due to their poor attitude. I then called AHS right away and told them to make sure not to pay this plumber because they are unprofessional and they did not solve my plumbing issues.

I agree with most of the yelpers here - DO NOT hire this company!