Rolling Rooter

Jeanne C.

I hired Justin and Robbie from Rolling rooter to clean my main sewer line. They were able to come the day I called and quoted me $225 which is a lot more affordable than any other company I called. They didn't specify a time so we were just waiting at home for a few hours. When they arrived they started water jetting the drain for 10-15 min. When pulling out the water jet hose, it got caught on something and the guy forcefully pulled it out and dislodge the pipe from my house from the main drain pipe to the sewers. We ran the washer and all the water came out in my basement from where the pipe was dislodged. They had a different job but promised to come back to fix it. They did come back later that night and patched it up. While i ran upstairs to turn on faucets/ flush toilet to test it out, the plumber was monitoring to make sure there were no drips. When I went back downstairs, he declared that there were not a drip. I had my GF flush the toilet and I noticed that there still was a gradual drip. He said he doesn't have the right materials to fix it properly so he'll have to come back. There was a misunderstanding during a phone call so they didn't end up coming back to fix it until 2 days later. Once it was corrected we ran the washer twice and everything seemed ok so I paid him and he left. A week later, there were puddles of water in my basement again. I called and asked for my money back or for them to re-water jet the line. Since it was Father's day I said it was ok if they come a few days later. But they never called me back nor came back to finish the job. My regret is paying them. I ended up calling a different company who snaked the line and found a tons of roots that they didn't clear and had a camera inspection to confirm that the drain is clean for $400.

I would not recommend rolling rooter. It did not seem like they had any experience with cleaning drains. They were very nice to you in person, but on the phone, he was really rude to me when I expressed that I was still having issues with back up.

Judith G.

I used Rolling Rooter to clean out the sewer line in June, 2017. Now the sewer is backing up again in Oct. 2017 and I hesitate to call them!!!
And another issue, in June when they cleaned out the sewer, I needed a water shutoff valve installed and a soak tub installed so I had them come another day to do that. The bill for that second effort was $100 more than for the sewer clean out and only 1 person came for that job whereas 2 came for the sewer cleanout. Both jobs were a similar amount of time.

L. B. K.

My hot water heater was leaking and needed to be replaced. Within a couple of hours after contacting them someone was at my home. They gave me a reasonable quote for a new heater and it was replaced that same day.