Rolland Reash Plumbing

Kellie T.

We thought we had a potential slab leak due to wet grout in the floor. We called several companies for diagnoses and quote. Rolland was the first to come out and not diagnose the problem correctly. We were charged $299.00 for the technicians time and they recommended we re-plumb our house. They sent an estimator to give us a quote. Prior to the estimators arrival our second quote plumbing company arrived. They diagnosed the issue within 10 minutes. No slab leak. A kitchen faucet leaking and over a short time had leaked into the floor. The issue was solved and fixed for $160.00. I would love to believe that Rolland Reash Plumbing is not dishonest and selling services that are not required but have to question why you would diagnose a house re-plumb when all of the symptoms of a slab leak aren't met and you did not check the kitchen sink plumbing. Glad it was only a $299.00 loss. It could have been far worse. Buyer beware and proceed with caution.

Maisha R.

My experience with Rolland Reash precipitously declined with each visit. After paying premium prices for them to assess a leak on a Sunday, I was appreciative of their ability to fit me in. They indicated that there was no pipe leak...but in actuality there was. They returned a second time to actually fix the issue that a leak detection service identified and then I had to call a third time as there appeared to be an ongoing leak according to the contractor. I was ok with paying for their services the first time but the frustration began to build as I was charged for a service fee the second time to fix the same leak that they missed the first time. Why was I paying for their mistake? I was beyond frustrated by the third time when they wanted to charge for fuel, a new addition. Charging a nearly $100 service fee for $20-30 parts that take 10 minutes to fix feels like price gauging. Not to mention that without my permission, they called a friend who is a contractor and gave my number and address to him. This is probably not the best way to obtain a loyal customer base. Hopefully I won't need a plumber any time soon but if I do I guess I'll be looking for a different company.

John R.

We hired Rolland Reash plumbing to change our bathtub into a walk-in shower and were very pleasantly surprised! They did a beautiful job, cleaned up after themselves, and were courteous at all times. The shower is gorgeous, and the price was reasonable.

Dusty R.

Heard advertising on 1010XL radio. Called relating to a sewer clog. First visit did NOT resolve the problem because there was NOT enough pipe snake to adequately push the clog to the street from the roof vent pipe. As a result, the first visit moved the clog consisting of several golf balls and two matchbox cars slight down the gravity line. Toilet and tub back up resumed. It took a week to get a receipt for that work. Second call out a day or two later was even worse than the first. Under warranty from the first failure, it was a feeble effort. Worker did NOT have a extension ladder on his truck. Again, his truck did NOT carry enough snake to push the clog any further than the first. Toilet and tub back up resumed after the worker claimed the clog was cleared. Third call out was NOT warranted, of course. Amazingly, this worker, who claimed to be the best plumber in Jacksonville, refused to climb on the roof, push the clog out and be on his merry way to his next job. He did NOT have an extension cord and had to barrow ours. It was clear that he was going about unclogging the gravity line the wrong way. He made the clog worse by pushing it back closer to the fixture from which the items were flushed instead of away from it. Once again, the worker did not have enough snake on his truck to work the clog out of the gravity line DESPITE the fact that they were told over the phone to bring more sections of snake. Told by the office not to worry the truck had everything on it he needed. It did NOT. The worker insisted there was a clean out closer to the house than the municipally installed one at the street. There was NOT. So he piddled around with a probe for a considerable length of time poking the ground in vain, perhaps a half hour. After some time, he returned to the front of the home and BROKE into the sewer line at a previous patch claiming he found """"the"""" clean out. In the process he destroyed the concrete patch by breaking it in pieces. He did NOT have the appropriate auger on his truck and did NOT have the PVC fittings either. So he left the job site for SEVERAL hours. He returned and finally managed to clear a clog which two previous workers claimed to have cleared. He left a second time because he forgot/did NOT have the correct fitting required to complete his new-fangled sewer clean out which was NOT necessary save for the fact that he broke the concrete patch to bits. Attempts to lower the repair bill were met with haughtiness as the office person attempted to defend the shoddy work by stating """"they did video and can prove it was a clog causing....the clog"""". Well, yeah, that's why you call a plumber to clear a clog. Do NOT use this plumbing company. They will find a way to milk the job out and that costs you a LOT of money. NEVER use this company...ever.

Eva C.

Christian and Damian came to the house to troubleshoot my suspected leak. You could hear it but not see water. They were excellent! They found the problem with very little changes to the house and fixed the pipe and valve. I couldn't ask for better technicians like Christian and Damian. The cost was very reasonable especially being a Sunday. I will ask for Christian and Damian again for plumbing needs

Diane K.

Roland Reash installed our rRinnai system and we have had nothing but problems. We have not had it a year and they want to charge us 95.00 every time they come out. In the beginning they said they would install a inline sediment filter now they say they don't install them. It is a shame when company's don't back up their products or their work any more.

G P.

Always use RR to handle plumbing issues at our office building. 100% of the time, their staff and response is fast, professional, courteous, fair price, considerate, conversational, and honest. In the plumbing industry I'm sure that it is hard to find (and keep) quality employees that can confidently work inside residential homes or offices. Based on several jobs completed over the years, and in talking to Rolland directly, I would not hesitate to recommend RR to a family member or friend.

Steve W.

I admit I was hesitant due to low ratings by two others here but as a longtime consumer reporter on television, I can't praise these folks highly enough! The office staff was so efficient in understanding my issue and getting me the help I needed, I decided they couldn't be what a couple others described. Scott arrived promptly and was not only courteous and respectful of my place, he was professional in every way. He installed a hose bib inside my house (so I can run a hose to the outdoor terrace in my highrise) without making it a big deal. He gave me every confidence I will not have a leak or any other kind of problem I was worried about. As for price, it was extremely reasonable and fair...far less than another company quoted for the same job. The materials and workmanship were also first-rate. Five stars for Rolland Reash and his crew in the office and in the field. You couldn't ask for more from any plumber. And no, neither Rolland nor Scott are related...at the hourly rates most of these guys charge I wish I HAD a plumber in the family!

Ashley D.

Be aware!! I was very disappointed in Rolland Reash. I called them out to change out shower fixtures after my tile guy ripped out all tile and everything down to the studs. Should have been a relatively simple job and I supplied the valve. The plumber walks in and says he thinks it should be """"no more than an hour - hour and a half at most"""" I always watch the clock when service people who charge by the hour come to my house. It took him two hours when he went outside to the truck to get my invoice ready. It took THIRTY minutes for him to work out my invoice. I went out THREE times to ask if my invoice was ready because I had the worst feeling I was still on the clock. Sure enough, I was charged for 2.5 hours of labor and """"parts"""" which nobody at that company could tell me what parts they used on my bathroom when I asked later. My invoice said nothing. I like to give businesses the chance to right wrongs, so I called and spoke to their office manager. After not hearing back from them after a week, I called back. They agreed to refund me 15 minutes worth of time. That is ridiculous. An invoice should take a couple of minutes to get together, yet I was told that the plumber """"needs time to do his paperwork."""" Sure, but not on my dime! Very sketchy, very unwilling to work with the customer on cleaning up their act and fixing their mistakes. Be aware!!

Belynda T.

Be careful if you want to use a credit card or debit! They write all of your info down. Not cool for credit card info to be written down.