Rolland Reash Plumbing

Doug P.

They took care of the issue of having to re-pipe my home because of a slab leak. Price was right, work was done quickly, their staff was courteous and professional, and followed COVID-19 safety protocol. Only one small snafu, but they made up for it quickly, and without any problem. I would recommend Rolland Reash Plumbing 100%, and would use them again if a plumbing issue came up. Thank you Rolland Reash Plumbing!

Mark P.

Anthony showed up within a few hours after I called, and found the leak between the meter and the house within minutes. He was able to quickly fix this, and was very friendly and knowledgeable, discussing some upcoming maintenance I asked about. I have found my plumber, and couldn't be happier. Fair pricing too!

Doug K.

I had a 4 piece tub/shower installed for $2,950. It was not worth the money or hassle. It was a surprise to see the tub because they sent a picture of a computer screen with pictures of the tub and said """"this is the best I can do."""" They stated that the tub was standard but failed at acknowledging a curve that would show a concrete slab. Their solution? Put 1/2 round across leaving a 2in gap still exposing concrete and 2-3 inches of caulk smeared on the tub where they """"glued"""" the 1/2round with caulk (they also tried to use finishing nails in concrete) and """" wiped"""" the excess. There were a few other things but they came out and """"fixed"""" the 1/2 round by cutting it to 45° and then a few days later all the caulking started to crack and pop off the tub. They again came out to fix the problems but then ripped off the 1/2 round because it was not PVC and then proceeded to ruin our new floor....they spoke to my wife in a very condescending tone. The finish on their work leaves a lot to be desired.

Anthony V.

Came out fast and did a good job. But very, very expensive! $440 for two hours and that price didn't include the replacement toilet I had to run to Home Depot for in the middle of the job (while they waited ... on the clock!). Tech was good and no complaints about their work, only the insane, out-of-this-world price. 3.5/5.

Larry M.

Outstanding! Showed up on time, friendly, professional and respectful. Did a great job and was out of here in 1.5 hours. Problem solved.

Meagan B.

After getting an overpriced quote for a hot water heater installation from another contractor, I reached out to Rolland Reash Plumbing for a quote. I received a really reasonable quote and an appointment for the very next day. Justin showed up on time and was very professional. The water heater was expertly installed in short order. A few days later I had a dishwasher delivered and the delivery company refused to install the dishwasher. I called Rolland Reash Plumbing and they were again able to get me in the very next morning (and I called very late in the afternoon). Claudio showed up on time and was also very professional. He made quick work of installing the dishwasher and replacing nearby plumbing needed for the install. He even adjusted my hot water heater for me once he finished. I hadn't requested an estimate prior to the second appointment and was pleasantly surprised when the total came in at about $50 less than I had expected. I will definitely call them for all of my future plumbing needs!

Kellie T.

We thought we had a potential slab leak due to wet grout in the floor. We called several companies for diagnoses and quote. Rolland was the first to come out and not diagnose the problem correctly. We were charged $299.00 for the technicians time and they recommended we re-plumb our house. They sent an estimator to give us a quote. Prior to the estimators arrival our second quote plumbing company arrived. They diagnosed the issue within 10 minutes. No slab leak. A kitchen faucet leaking and over a short time had leaked into the floor. The issue was solved and fixed for $160.00. I would love to believe that Rolland Reash Plumbing is not dishonest and selling services that are not required but have to question why you would diagnose a house re-plumb when all of the symptoms of a slab leak aren't met and you did not check the kitchen sink plumbing. Glad it was only a $299.00 loss. It could have been far worse. Buyer beware and proceed with caution.

Maisha R.

My experience with Rolland Reash precipitously declined with each visit. After paying premium prices for them to assess a leak on a Sunday, I was appreciative of their ability to fit me in. They indicated that there was no pipe leak...but in actuality there was. They returned a second time to actually fix the issue that a leak detection service identified and then I had to call a third time as there appeared to be an ongoing leak according to the contractor. I was ok with paying for their services the first time but the frustration began to build as I was charged for a service fee the second time to fix the same leak that they missed the first time. Why was I paying for their mistake? I was beyond frustrated by the third time when they wanted to charge for fuel, a new addition. Charging a nearly $100 service fee for $20-30 parts that take 10 minutes to fix feels like price gauging. Not to mention that without my permission, they called a friend who is a contractor and gave my number and address to him. This is probably not the best way to obtain a loyal customer base. Hopefully I won't need a plumber any time soon but if I do I guess I'll be looking for a different company.

John R.

We hired Rolland Reash plumbing to change our bathtub into a walk-in shower and were very pleasantly surprised! They did a beautiful job, cleaned up after themselves, and were courteous at all times. The shower is gorgeous, and the price was reasonable.

Dusty R.

Heard advertising on 1010XL radio. Called relating to a sewer clog. First visit did NOT resolve the problem because there was NOT enough pipe snake to adequately push the clog to the street from the roof vent pipe. As a result, the first visit moved the clog consisting of several golf balls and two matchbox cars slight down the gravity line. Toilet and tub back up resumed. It took a week to get a receipt for that work. Second call out a day or two later was even worse than the first. Under warranty from the first failure, it was a feeble effort. Worker did NOT have a extension ladder on his truck. Again, his truck did NOT carry enough snake to push the clog any further than the first. Toilet and tub back up resumed after the worker claimed the clog was cleared. Third call out was NOT warranted, of course. Amazingly, this worker, who claimed to be the best plumber in Jacksonville, refused to climb on the roof, push the clog out and be on his merry way to his next job. He did NOT have an extension cord and had to barrow ours. It was clear that he was going about unclogging the gravity line the wrong way. He made the clog worse by pushing it back closer to the fixture from which the items were flushed instead of away from it. Once again, the worker did not have enough snake on his truck to work the clog out of the gravity line DESPITE the fact that they were told over the phone to bring more sections of snake. Told by the office not to worry the truck had everything on it he needed. It did NOT. The worker insisted there was a clean out closer to the house than the municipally installed one at the street. There was NOT. So he piddled around with a probe for a considerable length of time poking the ground in vain, perhaps a half hour. After some time, he returned to the front of the home and BROKE into the sewer line at a previous patch claiming he found """"the"""" clean out. In the process he destroyed the concrete patch by breaking it in pieces. He did NOT have the appropriate auger on his truck and did NOT have the PVC fittings either. So he left the job site for SEVERAL hours. He returned and finally managed to clear a clog which two previous workers claimed to have cleared. He left a second time because he forgot/did NOT have the correct fitting required to complete his new-fangled sewer clean out which was NOT necessary save for the fact that he broke the concrete patch to bits. Attempts to lower the repair bill were met with haughtiness as the office person attempted to defend the shoddy work by stating """"they did video and can prove it was a clog causing....the clog"""". Well, yeah, that's why you call a plumber to clear a clog. Do NOT use this plumbing company. They will find a way to milk the job out and that costs you a LOT of money. NEVER use this company...ever.