Rolf Griffin Service Experts

Jeff G.

Never showed up or called for scheduled and confirmed service appointment. Will now search for another company to use.

Scott C.

They called yesterday to confirm appointment for A/C service on service contract. They were supposed to be there between 2:00-4:00pm and call when they are on the way. At 4:05pm, my tenant calls me wondering where they are. I call RG and speak to Sara. She apologizes that someone did not call me if there was a delay and offers to reschedule if tenant has to be to work. I find that he is available for a couple hours yet. I call back and talk to someone else, some guy. He finds out that technician is delayed and takes responsibility for not calling me like that is what he supposed to say. I am not feeling it. I have been a long time customer of RG and spent a lot of money on HVAC and service with them. Usually good. Very unhappy this time. Made me look bad to my tenant. Would be nice to be compensated for my time and inconvenience.

Brandon W.

Early Saturday morning we woke up to no heat. I immediately called Rolf Griffin Service Experts because we have been long time customers, and also have the monthly service agreement. When I soke with someone on Saturday, they told me they could not guarantee someone coming out because they were overbooked, I explained to them I have young children, and that also I thought that as part of the service agreement I would priority in booking my appointment. The operator said the best he could do was put me on the overbook list, and they would be in contact when they were on their way. Since we have children, we ended up calling another company, Brockman Electric, who came out two hours after being called. We ended purchasing an entire new furnace and A/C unit through this company. On Monday, I contacted Rolf Griffin to end my service agreement, (I still had not received a call for them regarding when they would be to our home.). The woman was very nice and apologized. She also mentioned that my call had never been sent over to them for service. I requested that a manager contact my by the close of business on Monday, so we could discuss this issue further, I am writing this on Wednesday and no one has bothered to call me back. Oh and they also required me to pay another month of my service plan in order to end it. I WOULD HIGHLY SUGGEST YOU LOOK ELSEWHERE FOR QUALITY SERVICE! ALSO DO NOT SIGN UP FOR THEIR MAINTENANCE PLAN, BECAUSE WHAT IS PROMISED IS NOT DELIVERED!

Jeff K.

Customer Satisfaction Guarantee does not mean a thing at this place. Bought a new heating system from this place last year. Had nothing but problems with it all winter. Found the system is not manufactured to work in climates where the temperature gets below 40 degrees. We live in Northern Indiana. We'll be paying for this system a long time in purchase cost and operating expense for it not to do what was ""Guaranteed"" for it to do.

Called for an A/C service call at 4:30 in the afternoon. Was told they could get a tech there that night. Cancelled plans for the night. Tech called to say he was on the way at 6:30pm. Over two hours later, still no tech, and dispatch had no idea when he was coming. Now I don't know where the tech was dispatched from, but their service area is not that big for a tech to be on the way and not arrive in less than 2 hours.

Duane D.

have had service experts for years friendly technicians and very knowledgeable I'm on their service plan that's a great price they tune up and clean my Furnace and ac every year highly recommend

Auber D.

My neighbor had service with Rolf Griffin for the past two days working on his septic. The first day I was working out in my yard when i came around my garage one of their man was walking away from my garage door. This was far away from the septic work and on my property with no reason to be peeping in my garage door. The second day again working out in my yard I locked my garage door but once. i had left the door ajar a little. When I came back it was wide open and an item of my daughters had been moved. Not sure if anything was taken then or if he was casing my garage to come back and break in later. I will call the police about this peeper in case this is a problem for other Rolf Griffin customers and their neighbors .

I would not trust them in house after this experience. Ben is a clean cut white guy with dark brown hair with a full beard. Do not leave him in a room alone.

Susie M.

I've used rolf griffin for many years and find the technicians to be pros. Appointments are easy to schedule. They never disappoint me.

C H.

Would not recommend! They provide a warranty but service is very high priced. And the service man was not friendly to deal with! They have lost my future business and I have been using them for some time.

Mime A.

My furnace quit working this past week, so I called rolf griffin for service. The technician was fine, diagnosed the problem, and replaced the defective part. The charge was $99 for the service call, and another $510 for the part. That seemed to be high, so I looked up the part online and found the exact same part for $85 (I'm sure they get a better price ). I feel a 600% markup is excessive, and I feel like I have been taken advantage of.

John B.

The technician Ben Moore did a great job servicing my furnace and doing a system tune up. I decided to purchase a service agreement and also a whole home humidifier and air purifier.

It was the follow-up visit was very sub par. Basically the technician never showed up to install the equipment. I had made multiple calls, but no results. I wasted a day of vacation time for a very poor customer experience. I have since cancelled my service agreement and also the equipment. I will be working with another vendor for my HVAC needs.