Rolf Griffin Service Experts

Vern B.

Furnace (13 year old Lennox) stopped working. Did some troubleshooting and found ignitor was open (high resistance). Called Roth for service. Technition came out and confirmed ignitor was bad and might have replacement in truck but, because voltage to ignitor was 115V instead of 80V, the board was bad. He would have to locate one and call me next day with quote. He called next day and quoted $850 (plus I had already paid $99 for initial service call). I had already researched control board and it was not designed for 80V output but instead chopped voltage and turned voltage off once gas ignited. I told him I didn't think board was bad and would just replace the ignitor myself. He said he had never seen an ignitor go bad without the board being bad. I ordered ignitor on line for $26, it arrived in 2 days, l installed in 1 hour, and it's working great. I suppose it could fail down the road but I'll gamble $26 versus $850! Technition was pleasant through entire process.

Ralph E.

Contracted Rolf to clean my AC ducts after we have taken up tile (very dusty) and put down hardwoods.

They were there on time. Did the work as promised. Very professional. I'll use them again.

Jordan C.

I had Rolf Griffin come out to do regular maintenance on my AC. The technicians were very nice and did a good job, they even notices that my water heater was dripping a little bit. A sales rep came out at the end and got me an estimate on and a couple different payment options for replacing the water heater. I told him that I would think about it and call them when I made a decision. He said do you want us to call you in a couple days? I replied no and then he said to me you're not going to call us. Well, now I'm definitely not going to call you. I'll take my business elsewhere if they are going to make remarks like that. Also, on top of that he looked at my water heater and told me it was installed in 98. I looked for myself, it was installed in 89.

Kenneth L.

I called Rolf Griffin for a quote on a new heating/cooling system and was given a window of between 2:00 and 3:00 PM on Thursday, October 4. At 2:55 PM, I received a phone call from Tony at Rolf Griffin saying that he had just been told of our appointment, so he would not be able to make it in the time frame I was given. If they can't even get to the customer to make the quote, I'm thinking that the service will not be any better. No thanks - that kind of customer service is not acceptable.

Kristin C.

UDATE: This issue was addressed directly
by one of the managers. He came to our house and not only resolved the issue, but brought with him the original guy who came to our house to help him learn from what was done wrong. We appreciate it.

We were quoted $200 for the drains in our sink to be fixed. During their visit, they broke their tool off in our pipes and stated that WE would be required to pay $1500 for them to rip out our flooring and remove the broken tool - a mistake that THEY made. Extremely laughable. This situation warrants a zero star review but I'm unfortunately limited to an unfitting single star. We will NOT be paying this company a dime more than the initially quoted $200. Good luck trying to swindle people.

Jeff G.

Never showed up or called for scheduled and confirmed service appointment. Will now search for another company to use.

Scott C.

They called yesterday to confirm appointment for A/C service on service contract. They were supposed to be there between 2:00-4:00pm and call when they are on the way. At 4:05pm, my tenant calls me wondering where they are. I call RG and speak to Sara. She apologizes that someone did not call me if there was a delay and offers to reschedule if tenant has to be to work. I find that he is available for a couple hours yet. I call back and talk to someone else, some guy. He finds out that technician is delayed and takes responsibility for not calling me like that is what he supposed to say. I am not feeling it. I have been a long time customer of RG and spent a lot of money on HVAC and service with them. Usually good. Very unhappy this time. Made me look bad to my tenant. Would be nice to be compensated for my time and inconvenience.

Brandon W.

Early Saturday morning we woke up to no heat. I immediately called Rolf Griffin Service Experts because we have been long time customers, and also have the monthly service agreement. When I soke with someone on Saturday, they told me they could not guarantee someone coming out because they were overbooked, I explained to them I have young children, and that also I thought that as part of the service agreement I would priority in booking my appointment. The operator said the best he could do was put me on the overbook list, and they would be in contact when they were on their way. Since we have children, we ended up calling another company, Brockman Electric, who came out two hours after being called. We ended purchasing an entire new furnace and A/C unit through this company. On Monday, I contacted Rolf Griffin to end my service agreement, (I still had not received a call for them regarding when they would be to our home.). The woman was very nice and apologized. She also mentioned that my call had never been sent over to them for service. I requested that a manager contact my by the close of business on Monday, so we could discuss this issue further, I am writing this on Wednesday and no one has bothered to call me back. Oh and they also required me to pay another month of my service plan in order to end it. I WOULD HIGHLY SUGGEST YOU LOOK ELSEWHERE FOR QUALITY SERVICE! ALSO DO NOT SIGN UP FOR THEIR MAINTENANCE PLAN, BECAUSE WHAT IS PROMISED IS NOT DELIVERED!

Jeff K.

Customer Satisfaction Guarantee does not mean a thing at this place. Bought a new heating system from this place last year. Had nothing but problems with it all winter. Found the system is not manufactured to work in climates where the temperature gets below 40 degrees. We live in Northern Indiana. We'll be paying for this system a long time in purchase cost and operating expense for it not to do what was ""Guaranteed"" for it to do.

Called for an A/C service call at 4:30 in the afternoon. Was told they could get a tech there that night. Cancelled plans for the night. Tech called to say he was on the way at 6:30pm. Over two hours later, still no tech, and dispatch had no idea when he was coming. Now I don't know where the tech was dispatched from, but their service area is not that big for a tech to be on the way and not arrive in less than 2 hours.

Duane D.

have had service experts for years friendly technicians and very knowledgeable I'm on their service plan that's a great price they tune up and clean my Furnace and ac every year highly recommend