Rohaley & Sons Plumbing Contractors

Brenton C.

Awful experience... We hired this company back in Sept/Oct of 2015. First, they have my husband rush to get a permit pulled to get on their schedule. Then, they wouldn't give us a install date. We were told that they """"should"""" be able to do the hookup before the end of December which was our deadline. They told us the work would be done with our neighbors who got in 2 weeks before us. They completed our neighbors house on Dec 23rd. When they didn't start the work on ours, my husband called and was told """"there was an emergency"""". My husband continued periodically to call but our install date kept getting pushed further out. Now (February), I call to get an update because I am tired of being jerked around. The guy that answered has an attitude from the beginning and says that they are very busy. Maybe they will get to us sometime in March but once again can't make any promises. He was very demeaning to me and made me feel like they no longer wanted our business. So, I ask him what the procedure is if we decided to cancel and find someone else. He proceeds to tell me that I have to submit paperwork with the city now that they are on the permit. When I hung up, I sent an email in to the company because quite frankly there was a better way to handle an upset customer than to insult them. The email that I received back basically blamed my husband for """"waiting so long"""". We gave them 3 months originally and now almost 6 months. At no time did anyone apologize or try to assist me in anyway. The final email sent to me was that they had cancelled us off their schedule. What??? I at no time told them I had cancelled. I only complained to their continuous delays and demeaning behavior. Now we are left trying to scramble to find someone else to do the work. My husband thinks these guys have an issue with women because there is NO other reason I can think of for this horrible behavior. He never had anyone talk to him the way this man spoke and later emailed me. I would NEVER recommend this company. HOMEOWNER BEWARE!!!