Roger's Plumbing

Ed M.

Great service!! I had a plumbing emergency and called, what felt like, every plumber in Austin and was getting nowhere. Called Roger's and was met with a friendly rep who got me on the schedule asap. Marcus and Shane showed up promptly and were friendly and professional. They took the time to listen to my findings, quickly found the problem. Were very transparent on what they were doing and why. Once they found the problem, they stopped to show me what they found and then took the time to research the needed materials and made sure they had what they needed on the truck or what they needed to get. They provided clear estimates on the repair. Marcus gave multiple options on the repairs including pricing, warranty, labor etc. I felt absolutely no pressure to make a quick decision. They took the time to listen to my concerns and answered all my questions patiently. They were able to do the repairs very quickly, including removing dry wall, replacing piping, testing, cleaning and they even put the kitchen back together!! I can't say enough great things about Roger's, but especially Marcus and Shane. The level of service, professionalism and courtesy was unbelievable. I how to not have any more plumbing problems, but no doubt Rogers will be my only call if they come up!!!

Michael G.

I used Roger's Plumbing once for a rental house (their $53 drain clean special, which is really $152 with the trip charge). None of their Facebook advertising mentions the trip charge. At the time, the tech call me to warn me he might have to pull and reset the toilet for $420. That's usury pricing, and double the normal rate. He was told he's not to pull the toilet under any circumstance. They accomplished the job for the $152.

Fast forward two weeks, and the same tenant calls them back for the kitchen drain. The tech said the drain needed to be hydro-jet washed for $1,400. No-thank you. I had it done today by A&T Service Plumbing for $347. Be careful of add-on costs with Roger's Plumbing. So so many of the 1 star reviews on here are from customers that discovered how overpriced Roger's Plumbing is. I wonder how many of the 5 star reviews would change if they knew what their jobs would have cost with other service providers.

Matt H.

These guys wanted to charge $600 to replace a garbage disposal lmao. And that's with parts provided.

Nicole J.

Definitely not an honest company.

These guys overcharged me SO much.

They charged me for a membership which I did NOT consent to (some Diamond Club Annual Membership) and also charged me $700+ for replacing two thermostats. Avoid at all costs, not honest at all.

Mike A.

I have found Roger's Plumbing to be very professional, quick response, friendly, and explained all work carefully with accurate reasonable prices! Highly recommend!

Kyle R.

My water pressure was nothing after the city repaired the brushy creek water line. I called Roger's plumbing and they came out right away and discovered it was my water softener that needed new media. Water softener was taken on a Friday and brought back as good as new the next Monday. Great work and no issues.

I have seen others complaining about the price and I do agree that the pricing is probably too high, but I didn't think it was materially higher than other competitors. I have also used them on a couple of other plumbing issues and always experienced great customer service and quality work. To me, that is worth paying a little more, but I do understand why some would not want that premium attached to their bill.

Overall, I will continue to use them as my go to for plumbing solutions, but couldn't give 5 stars just because pricing is a bit higher than competitors.

If you're looking for quality work, reliable and friendly workers, with good warranties at a slightly higher price point I would definitely recommend them.

Antoinette C.

I highly recommend Roger's for all your plumbing needs! From the time I initially called to completion they did an outstanding job. They are extremely customer service focused, knowledgeable and fair!! Thanks guys for the great service!!

Faisal A.

Had them come out and provide a quote on three items. Installing sink faucet, changing out bath tub fixtures and installing under sink water Filter. The quote was absolutely ridiculous at 1800.00. Had my contractor come out and do the same job for 400. Would not have left a negative review if it wasn't for the 54 dollar fee to provide the quote.

Jeffrey R.

Rogers was a Noritz tankless hot water heater recommended plumber. Eddie replaced our heater and did a great job. The heater stopped working a few weeks after install and Roger sent out Eddie to investigate. After 2 hours of investigating and a nearly $600 service charge the conclusion was a frozen pipe. Two hours and $600 was unreasonable ($300/hour) after spending $4,000+ for the hot water heater. I called and left a message for the owner to discuss the charges and never got a return call. If you like being overcharged for service and working with a company that doesn't care about their customers call Rogers Plumbing. If not call Abacus, they listen to their customers.

Allen P.

Roger's Plumbing should change their phone number to be 1-900. They make you pay $100 just to tell you how they'll screw you. No other plumbing company charged to deliver a quote (no diagnostics needed, just a simple replacement job). The quote I received was full of unneeded work, extra fees, and was overpriced for the jobs being requested. Little to no explanation was given on why their fees were needed (just used the quote "it's code"). Another plumber was able to see through their lies and came in with a quote 1/3 their proposal. Their entire model seems to be in getting naive boomers to pay for their double diamond platinum elite club, and coming back every year to rip them off.

Avoid this business unless you like lighting money on fire. I'm glad I saved $5000 by not using Rogers. Too bad they have my $99 still.