Roger's Plumbing

Elaine B.

A serious rip off. They wanted to charge me what they call 3 "Level 4's" that totaled roughly $900 to fix the heating element in my water heater. I was told it was company policy to replace both thermostats and both heating elements (my water heater only has one) plus they wanted to also charge the Level 4 - $297 to drain the water heater and add one of their valves (also company policy) my husband who had never done this before hooked up the hose and drained it and unscrewed the thermostat, pulled out the element and replaced both all in less that an hour and $30 at Lowes.

Kara S.

Never came back or called after first service call. Gave up after a dozen attempts to follow up with them. Unorganized and did not follow through.

Janice W.

This plumber was great. We had a slab leak, they worked us in, and when it was time for the second trip for the hard part of going in the attic they came on time. Riley was great & checked to make SURE everything was fixed.

Joyce B.

Roger's Plumbing (Riley) came out to give me an estimate on installation of a water softener. I was most pleased to hear that digging a line through our yard and going into the side of our house (brick) wasn't necessary. Going through the attic and tying into the plumbing where hot water heater is located in garage is very appealing. I had a previous quote from another company and that part was a complete turnoff. I realize my home is newer and this may not be the case for other homeowners but it certainly makes a difference to me. Angela and Riley provided superb customer service. I'm a customer for life of Roger's Plumbing.

Salena W.

Way over priced, about 4 times the price of the others that have given me quotes. Also very behind on time, you'll have to wait about 2 weeks for them to come out. Just not worth it. The lady at the front office really isn't fit to do customer service, she doesn't "serve" customers, she talks in a mocking tone that sounds like she'd like all her customers to serve her.

Sandra L.

I purchased 2 new a/c units (Carrier, 1 upstairs, 1 down) in 2013 and after about a year had a problem with the drain(age) outside my house by the units. They came out, spent quite awhile here and couldn't figure out what was wrong, but charged me quite a bit just for coming out and looking. I then called Roger's Plumbing, and Chris came that same day. He found the problem, fixed it, and charged me an hour of labor. McCullough guy spent at least 3 hours, fixed nothing, and charged me for the time he spent at my house. Last week my water heater broke. It was in the afternoon. I called, spoke to Angela, and she had Chris call me back and tell me what to do until they could come fix it. Chris and Joe came early the next morning and put in a new water heater. I have used a couple of other plumbers in the last 10 years, but have never been happy with work done. I will never call anyone else for problems except Roger's Plumbing. Chris and Joe are the BEST!

Carol D.

These guys are great! They always show up when they say they will and the job is done professionally! They were at my house a couple of days ago to fix a leak under the kitchen sink. Fixed in a flash and no charge because it "might" have been related to an earlier installation! I don't think it was but thanks Rogers for giving it the benefit of the doubt!! we are your customers forever!!

Brian P.

So this is the 2nd time I have used Roger's services. My pressure was extremely low in our house and I was afraid it might lead to a very costly repair. The valve is the homeowners responsibility and is expensive if not operating correctly. Roger didn't only come out on time, but quickly fixed this with a simple adjustment. Most people would try to add on extra services or replace parts that don't need to be replaced. I value somebody that just tells you like it is and does honest work. Nice job again Roger!!

Dan A.

I called Roger's Plumbing last week to schedule an estimate for a water softener installation and was told someone would be here between 2-4 today. They didn't show up and didn't call, so I called the main office. They said sorry, we forgot to call, but someone will be there in 30 minutes. Usually I am more understanding but I've had some bad experiences with contractors in the last year so my patience level is pretty low. Next!

Mary Beth K.

How often does the owner of an established plumbing company come to your house to perform the service you requested? I couldn't believe it, but there Roger was on the doorstep!
We started using Roger's Plumbing when we had trouble with a leak in the kitchen and had other plumbers out to detect leak to no avail. We called Roger's Plumbing and they figured out the solution, which involved removing the toilet, discovering a cracked flange and repairing the elusive leak. They did the hard work to locate the problem! We signed up for the Diamond Club and now we go to the front of the appointment line and get a 15% discount on repairs!