Roger the Plumber

Geoffrey N.

Our shower drain in the master bathroom either went on strike or simply died from consuming too much human hair.

Adam did a quick, professional job of snaking the drain pipe, which required 45 feet (full length) of his plumber's snake tool, and almost an hour of his time.

The estimate was accurate and he spent additional time with us, discussing which possible screens we should buy, to cover the drain, and protect it from further debris.

Auddy G.

They charged me over $1700 to replace a copper shut off valve..this required saudering. The job is actually over $2000 but if you buy their service club for $119 you get to save money! What a joke-so they can come back a break something else? The guy was in and out with his dirty shoes, left shards of metal and water all over the floor. Dumped some water down the drain and spilled it all over the area rug. One month later I noticed he left our fire alarm covered up! Terrible!!!

Danny H.

They were called out for a backed up sewer. Any other plumber would have charged $120 to clear a 50 foot section of pipe but they charged 275 to my elderly mother I believe that was way to much and they should go back and take my mother at least a hundred back. He worked on shuff he shouldnt have even thought about. If he took out the copper pipe I would also like to have that brought back as well.

Barry M.

Quite frankly, I will never call Roger ever again. Terrible customer service and they don't send their technicians with the proper tools to get the job done the first time.

Brad D.

Called this plumber company after seeing their tv ad for the $59 ac tune up. They showed up on time and was nice. He spent about 30 minutes inside and out then rang the doorbell and said he needed to show me what he found. Without going into great detail what the conclusion was is that we needed $8,000 worth of work and replacement parts!! One thing he did say is that our filter was not installed properly and the fix was a $250 addition to the unit. I listened and told him I was not going to do the work but he said if we didn't we had a chance of dying when the heat came on due to leaking C02. I told him no and asked what he did. He said that the $59 was just to look at the unit. I reluctantly gave him my cc. I then called another HVAC company after a recommendation from a friend. They came and I showed him what the previous guy had given to me regarding the required repairs. He said he'd look at all of it. After an hour he came upstairs and laughed saying the guy was a liar and a thief. All we needed was a new filter and a small repair that was $39. He told me that many of these big plumbing/HVAC guys are paid commission that's why they do what they do. The net net... this is a scam and a terrible company so do not call them!!!

Patricia P.

**READ ALL REVIEWS BEFORE SELECTING ***
I called for someone to come check my A/C unit because there was a new, unusual noise. I had turned off the unit waiting for arrival.
A young man came, and started telling me what a piece of junk I had for an A/C (and furnace). Granted it is older (13 years old). BUT! He took the ""cage"" out as well as the motor. He said it was the motor. Price? $1700. I DIDN'T have him do the work.
I read the reviews too late or I would not have selected them in the first place.
It appears from the reviews that like myself, older women appear to be targeted.
I asked around and was referred to COMFORT HEATING AND COOLING 816-322-1013). I called the same day the first guy was out, and Comfort came out, checked the unit as the first guy did, and I was told ""the cage"" was the problem. They were kind enough to explain, how and why. They didn't have one in stock. He told me that his ""parts guy"" would get a price in the morning and call me at 8am. 8:10am I received a call, and was told that the price (parts and labor) would be $300.
They wouldn't be able to come out until 4. I was got a call to let me know they were on their way. The guy came out , put in ""the cage"" (I was skeptical). He turned on the A/C and it worked like a champ. (It's been a month).
I asked about the age of the unit and he explained that units around 15 years old should be replaced because parts start wearing out and by the time you're nickeled and dime for each repair, it was more efficient to replace the whole unit.
I cannot recommend Comfort Heating and Cooling enough.

Jimmy P.

I call them to see if they could come out And replace a faucet and a garbage disposal. They charged me $50 to come and then told me it would be close to $700. I had already purchased the faucet and the garbage disposal. I had thêm leave because I thought that was ridiculous. I had another company come out and do the work in 45 minutes for $240. If I could have given them 0 stars I would have but I guess I had to give AM at least one. It's always good to shop around for services.

Robert H.

Contracted to install a Nest thermostat, haven't reached out weeks after Home Depot sent the information

Peggy M.

I requested a shut off valve n flush kit installed n was told it wouldn't be that much
The tech installed partial flush kit n shut off valve n charged $242 for 15 min job when i asked about the round piece over the flapper he didn't install he said he couldn't because bolts were rusted why in the hell didn't he replace the damn bolts for $242 but he said he couldn't wth. Highway robbery. Never use this company they do only a partial job but screw you with cost. I am disabled n the gal that scheduled it said it wouldn't be that much because its a small job n the tech can give you a better rate .
15 mins is all it took.

Jan W.

They scammed me twice. Once on free furnace inspection that would cost me $900 plus labor. Got a second opinion and found nothing was wrong. Second on the new water heater. The tech drained and cleaned the water heater then as he was going around the house to get the air out of the pipes.. allegedly broke one of the faucets in the master bedroom it cost me $300 to replace the two faucets with a much cheaper contractor grade. I do fall into the older age group but I didn't just fall off of the turnip truck. Scammers !! beware!!