Rodenhiser Plumbing, Heating, A/C & Electric

Robert S.

DO NOT USE! - BUNCH OF CROOKS.
The tech who came to our house sabotaged our AC on the hottest day of the year. I had them come out just to check the system and do preventive maintenance. Even though it was working when the tech arrived, he told me that I needed at least $1000 of repairs and maybe even a whole new system. After the tech left, it stopped working. When I called them to ask for follow up, they just told me ""This is expected"" and to ""wait for parts"". They didn't even offer to have someone come back.
We ended up calling someone else who just replaced the refrigerant that Rodenhiser removed from our system and now all is fine.
I suspect they deliberately removed the refrigerant to create a problem in hopes of selling us a $12,000 AC unit. I'm glad I called someone else for a second opinion.

R S.

Customer's lack of knowledge is what Rodenhiser making money on. I realized that after spending $240 (trip fee and diagnostic in Massachusetts area) where the diagnostic took less than a minute. I was not informed about the diagnostic fee when the service appointment is fixed. I never realized Rodenhiser plumbers are much costlier than a PCP. Well, there is a first!

After the diagnostic and talking to manufacturer, the quote was given to me exorbitant and they don't break down the cost components in their quote. The tech was very generous and offered to waive the $160 diagnostic if I take their service. I am really floored by Rodenhiser's generosity as I have been given an option to spend 32 times more to save $160 or loose it.

Bottom line, if you can do some research and want to shop around Rodenhiser is not for you as you need to spend at least $240 to for them say a word about what your plumbing problem is.

Linda R.

what a shame I didn't read Yelp before committing to Rodenhiser. the techs for the most part are fine, but clearly some are on a hefty commission. the biggest problem, as others have stated, is the abominable communication between the office and the techs and the office and the customer. sometimes they call to say the tech is on the way (and he may or may not actually be on the way) and sometimes they just show up. they always arrive well past the stated window, apparently the office does not tell the tech when they were supposed to arrive they just shove as many people as possible on the schedule. and they are EXPENSIVE. as soon as my 'service contract' - what a misnomer that is, I get nothing for it including service - is up I will be very glad to bid goodbye to them. I know there are other plumbers, HVAC's and electricians in the area who have fairer pricing and much better service. very disappointing!!

Deb G.

I would not call this company again. When called came promptly to perform annual cleaning. Promptly discovered a ""cracked heat exchanger"" and redtagged the system. No tests where performed and, by the way, our salesperson can be here tomorrow. Salesperson promptly appeared with a slick PowerPoint presentation, however, he never followed up. None of this left me with a good sense of what needed to be done on a 10 year old system. Moral of story....get several estimates and don't be taken in by the donning of slippers on the technicians and a convoluted pricing structure.

Mark M.

Please find another company, we have had nothing but problems with the units they installed, and each and every year we needed to call them in because they stop working, or the ac never start up in the spring. Do yourself a favor. Their instillation has brought us nothing but headaches and non functioning units. The help is kind and curious but not sure they have a full grasp on what is going on with the units they install.

Rich B.

They called me a month and a half ago to schedule an AC check. Appointment was today between 1-4pm. Nicole called me at 3pm to tell me the tech was running late and would be here between 4-5pm. at 5:10, I had to call the number, and whomever answered the phone said ""they were on their way"". This has happened now three times with Rodenhiser, and judging by other reviews, not to just me. They are obviously overscheduling their techs. You know what never runs late? When they charge my credit card on the first of every month for the service plan I signed up for. Never a delay there. I am sure this professional company will find a way to reimburse me for my wasted time today.

Update: Dan from Customer Service called today and made things right. I have amended my rating to reflect this.

Smiley F.

The employee that came in for the quote was rude, arrogant and disrespectful. Anyway, they lost an opportunity. I will gladly get someone else to take on a new project.

Jerry G.

Rodenhiser installed a new gas fired forced-air furnace for us in Jan 2019. Rodenhiser handled all the paperwork for the Mass Saves rebates. Contrary to what I'd heard before I spoke to them, Rodenhiser's price was right there with the other companies I spoke to. The process was totally painless from sales to install to post-install rebate receipt. I'd highly recommend Rodenhiser.

Scott R.

To me, it seems that they don't want new customers, though I suspect others may defend them and this practice? They want me to pay them $65.00, to come give me a quote on a new water heater (at least a $2,000+ opportunity for them)? Because they are a 'premium supplier'? All other plumbers must be lousy and pale in comparison, because they don't seem to charge for this. Being in sales, I recognize this as a sales tactic some companies use as a means of getting an unsuspecting homeowner to 'commit' prematurely to what might actually not be a good quote. Of course, I'll never know if their pricing is in line or better than their competition. I suggested to them that they are requiring I gamble on them being great by having to pay for the quote... turns out they'll give me $75.00 off whatever quote should it convert to work? How about THEY gamble on themselves, if they are that great?

Arielle B.

I have really mixed reviews of this company. Some employees are great, and some are there for the paycheck. I needed additions ductwork and a whole new heating system installed. What I was told would be a three day project turned into a multiple month headache. Some guys came in a didn't get the work done in a timely manner (or correctly), and the next guys who came in explained why things were wrong and needed to be redone. This back and forth happened a few times. I had to use vacation days to accommodate the multiple extra visits for the work to be done/fixed. I was told I didn't need to be home for this work, but I wasn't comfortable with having different people come to my home each time, especially since some of them did what they should and others didn't.

There was an issue with the installation that made the heating system shut down for safety reasons, but with another visit, it was fixed and works fine now (knock on wood). Overall, it was a frustrating process, but I'm glad it is all done now and the system is working as it should.