Rocketman Plumbing

Jean G.

Mr. Nelson Wingerd came out and took a look at a pool boiler that I had been told was not reparable. My regular plumbing contractor had me purchase over $450 in parts and still couldn't get it working. Told me it was a piece of junk. Mr. Wingerd, however, worked on it for about three hours; called around for parts; and got it running beautifully that day! In fact, it runs better than it did when it was first installed by the other plumbing company. I don't have to go out and manually turn off the gas every night. He did a fantastic job and I will call him from now on for upkeep on my pool boiler. In fact, I'm having them give me an estimate on a bathroom remodel right now.

Connie C.

Had Town & Country Plumbing replace the drain pipes under my kitchen sink. I also requested a separate quote to replace my bathroom sink faucet. For the drain pipes in the kitchen I was quoted $463 + tax wow! Had to get it done right away so I paid it. The quote for the bathroom faucet was $570 and was told he would only charge that being he was already there. I later called another plumbing company for a quote on the bathroom faucet and was told $150 to $175 and they would supply the faucet but it would take a few days before they could come out. Town & Country is way too expensive and suggest you get several quotes. I found out that most plumbing companies can give you a ball park price over the phone for routine projects.

Chris D.

I called the plumber I had used for years to open my swamp cooler to find that he was retired and was referred to Nelson Wingerd owner of Town and Country Plumbing Heating and Cooling. I called Nelson and was told there would be a $149 service call fee which would be waived if he did the work. Nelson came at the agreed upon date and time dressed as if going out to lunch; hooked up the water line which was hanging right next to the faucet; removed the swamp cooler cover and damper; turned on the water, pump, and fan and determined the cooler was indeed functional. He then went to his truck to write up the estimate for the work - to clean out the cooler and replace the aspen pads. The estimate was $491.00!!!!! Yes! $491.00!!!! I told him that I had never paid more than $80 for this service. He said that was the charge especially with the 3 aspen pads (which cost $5 each at any home improvement store). I told him I could not afford $491.00 so he charged me the $149 service call fee and left for his next unwitting customer. At the very least, this is deceptive business practice - giving grossly inflated work estimates and collecting $149 to show up and write said estimate!

Barbara C.

I called to get a kitchen sink installed, I pulled out old sink and job did not require any drilling holes or adding any new lines, was told there was a $149 service fee to come out and give quote for job, he was able to get out next day. I assumed average plumbing rate is about 90-150 dollars an hour, I had gotten previous quotes and both plumbers quoted a 2 to 3 hour time to do job and at the 90-125 hour rate but were not able to get me in for a week. I assumed Town and Country rate would be about same, and he was able to fit me in next day. When he got there, he worked up a quote of $1157.00, to install a kitchen sink. Yes $1157, not a typo. Needless to say I said no thank you that was a ridiculous quote. He proceeded to tell me it was a big job, I took old sink out myself, the only thing he had to do was reseal, connect faucet, dishwasher and drop in sink in. This company is a rip off and way too expensive

Andee C.

When our hot water heater suddenly broke down we initially contacted a few of the bigger plumbing services in Albuquerque. We also contacted Lowe's about buying a new water heater from them that their contractor would install.

Long story short: we couldn't believe how expensive the quotes were - especially when it came to bringing everything up to code (our old water heater was installed before the latest codes, and when we purchased our home in 2016 our home inspector never mentioned any code issues with it .)

One company that came out to give us a quote added an extra $1200 just to bring everything up to code. A project we expected to cost about $1500-$2000 quickly grew to nearly double that amount.

In frustration I posted the job on Home Advisor one evening... and in about one minute I got a call from Rick at R&R. What impressed me right away was: he completely understood what we needed, he agreed with me that some companies were overcharging, and he said he'd come over and look at the job the next day.

And he did just that. His quote was thorough and fair, and we were happy to hire him. He returned with a second plumber and they worked quickly and efficiently to deliver and install a new water heater and make sure it was up to code.

It was truly a pleasure to work with R&R - we plan to use them for all our plumbing needs in the future. It's wonderful to work with a professional who not only knows what to do but also cares about tailoring the project to work for the customer. THANK YOU R&R

Sandra S.

Everyone at R&R are nice, polite, professional and have the utmost concern for their customer's well being. I use them for both my heating and air conditioning needs and have for several years.

I have had a couple of emergencies at inopportune times with my heater (always seem to come at night or weekends) and the fast, efficient response was very reassuring to me. And, their pricing is reasonable, even for emergency calls.

I highly recommend Tony, Scott and all of the team at R&R to anyone wanting a new heater/air conditioning system or in need of repairs to an existing system.

Sandi S
Santa Fe, NM

Eric R.

Don't waste your time or money. They are by far the worst contractor we have dealt with. This company does not know what they are doing. If you have an issue the company says deal with the technician who did the work. The technician came out and by his own account stated he had no idea what he was doing. They don't stand behind their work at all. Please take your business somewhere else. You will thank me in the future.

Eddie M.

Twice I have been in an emergency situation and R&R came through in the clutch. Jesse is professional, polite and responded quickly. I will from now on use R&R for everything as well as recommend to all of my family and friends. Thank you R&R and thank you Jesse!!

Gayle D.

We have used R&R for several years at various places that we need their services. They ALWAYS respond quickly, professionally and if there is a issue that comes up mid-service they make sure to let me know what has been discovered and present all options at that point. I never hesitate to refer friends, relatives and business asssociates to them.

Ivana R.

Very poor customer service. The technician failed to diagnose the AC properly, even after going back twice. He also charged me for additional parts and labor without my prior approval and charged for a part that he did not install.