Rocket Plumbing and Drain

Sara E.

Sorry I had to give one star at all. This company took us for almost $1500. We had a leak. The plumber, Steve, did zero investigative work and only replaced a shower head. The shower head was expensive and not the one we wanted, but we were told that it was the only one that would work.

Because the leaking continued, we called Steve from Rocket back to the house and still the leak continued. Correspondence with the company was a negative experience.

Fast forward to this week. We got a new plumber, who did the investigative work necessary to determine the issue. In addition, he also replaced the shower head for which we basically paid Rocket almost $1500. This new plumber, who is professional, fixed the pipes and the total charge was less than $800.

I would not recommend this company to anyone.

Isabella E.

I loved working with Rocket Plumbing and Drain. My parents are older and have dementia. Steve was very kind and compassionate in dealing with their ""stories"" and they took a lot of time to show Steve the issues. Once he took a look at their shower problem, he was very honest and told my parents that he did not have the parts that they needed for the shower on his truck and that the local supplier wouldn't carry them. He would have to research and see if he could find and order the parts for them (the shower faucet was from the 70's). He gave them options on replacing a shower faucet completely or waiting for the parts to arrive. They elected since it was an older faucet to replace the entire faucet. The pricing was reasonable, his work was excellent and my parents were glad to be able to use their shower. He even gave them a senior citizen discount. Well done Rocket we are grateful for your service and kindness to my aging parents.

L R.

Buyer beware of Rocket Plumbing out of Chester Springs. They have a $90 fee just to come out but don't disclose it when scheduling apt.

Further, they told my sister's in-laws that to fix their shower they would need to rip out and replace the plumbing to the tune of $1400!!!!

The problem was a $25 cartridge!!!

Lynnette C.

On April 7 2022 work as advertised was not performed to our satisfaction. When I called they told me the plumber has over 15 years experience. ""This is what we do"" ...your told you get a consultation for free if you purchase the package and if you have another issue for what was serviced the first time they will come out again at no cost. That's a lie ...so here we are leaving the review. The consultation should have been thorough enough that before you quoted/charged us we would know that we are possibly walking into an almost $1500 bill. During the process they let us know it was gonna be another $365 because of a clog in the toilet now created from whatever work was being done. Even after he left the sink stayed clogged and I had to plunger it!
He then sent us an invoice over because the problem couldn't be fixed at the moment:

Services to be performed:
Rocket Custom 1.0 $1,698.00
Arrive on site. Cut out 1"" copper line that providing drainage for lavatory sink. Heat and extract 2"" bushing from cast iron pipe. Install new bushing or male adaptor to run PVC 1 1/4"" line to wall in bathroom. Install fittings and trap adaptor on line. Install P Trap in vanity and test for leaks and proper flow.

NOTE: The problem is that there is a 1"" copper line that is undersized for a snake with a lot of bends causing improper flow. Once the pipe is replaced with larger pipe and larger plastic PVC pipe flow rate will be adequate.


We couldn't afford that ! So here in August we called to ask for our sink to be unclogged as promised in the silver package. We are told by the argumentative lady answering the phone that no she doesn't have a copy of the package we purchased, she can't send me that but only my previous invoice which doesn't include the info we are asking for. You're not the customer. Okay. You don't need to tell us what YOU wont do. INSTEAD you should be consulting with someone ELSE Who haS the copy of the purchased PRODUCT YOU ADVERTISED. we aren't here to argue with you ! We simply need our sink draining quicker. How do you not know about the packages offered? Yet your scheduling folks for consultation?? Is your name not ROCKET PLUMBING AND DRAIN. Educate yourself about the plans and how to send copies of them if you consider yourself to be a real business. Because as the customer I will be telling you how to run your business. That's only how you GROW AND PRODUCE MORE HAPPY CUSTOMERS !!! Lesson 101 on CUSTOMER RETENTION !!! Proper training is warranted.asap

Scott B.

Our experience with Rocket Plumbing was SHOCKINGLY BAD!
The technician was supposed to arrive between 8-9:00 am. I called shortly after 10 am to confirm that he was coming. He arrived about 15 min later. This was the least of the issues and would have been overlooked if the following hadn't occurred.
We requested their service to replace a kitchen faucet. We provided the faucet. After the tech looked at it, we were shown an electronic tablet with two pricing options. One was around $1200 and the other over $600. It was only until we said we were not interested in paying this amount that the plumber offered us another plan for over $400. We felt pressured to accept one of the plans. A google search suggests the installation should take 1-2 hours. Our son had installed a new faucet in his home in New York. He took less than an hour to complete the job. If we had accepted the higher-priced plan and it took two hours to complete the simple job of installing a kitchen faucet, we would have paid $600 an hour. Even if we had accepted the lowest price offered, the cost would still have been over $200 an hour. We felt that even that was exorbitant. When we questioned the high price, we felt that the plumber was sarcastic and unprofessional. Since we were not going to pay that amount, we paid an $89 fee for his travel time and told him to leave.
Shortly after that, we received a call from a woman from the company. She told us we had a credit toward future plumbing work. I clarified we would not be using the company and would not be reviewing them favorably. She became agitated and I gave the phone to my son. She proceeded to tell him that they have a ""retained lawyer"" who would sue us for threatening them. When he asked how we were threatening them she said we were threatening them with a bad review. He clarified this with her, and she repeated that she would contact her lawyer if we gave them a bad review.
We have since hired another plumber who was professional, friendly, and efficient. He installed the faucet in under an hour and charged us $120.
We were appalled at Rocket Plumbing's pricing, the pressure we felt to accept an outrageously expensive plan, the unprofessional response of the plumber when we told him we did not want to have him install the faucet, and the threat to contact a lawyer if we gave a bad review. Obviously, this is not a company we would recommend.

Gail B.

Our experience with Rocket Plumbing was SHOCKINGLY BAD! They arrived over an hour late. We would have overlooked this if the following hadn't occurred.
We requested their services to replace a kitchen faucet. We provided the faucet . After the tech looked at it, we were shown an electronic tablet with two pricing options. One was around $1200 (might have been more) and the second was over $600. It was only after we said we thought it was too much that the plumber showed us another plan for over $400. We felt pressure to accept one of the plans. A Google search suggests it should take 1-2 hours at most . If we had selected the $1200 plan for a simple faucet installation, we would be paying $600 -$1200 per hour! When we questioned the price we felt the plumber was sarcastic and unprofessional. Because we were feeling uncomfortable, we paid him the $89 house call fee and told him to leave.
Shortly after he left we received a call from a woman from the company . She told us they were giving us an $89 credit toward future plumbing work. She became agitated when I told her we would not be using them and that they would not get a favourable review. I gave the phone to my son . She told him she they had a ""retained lawyer"" and would sue us because we ""threatened"" to give her company a bad review. He clarified this with her and she repeated she would contact their lawyer if we gave them a bad review.
We hired a different plumber who was professional, friendly, and efficient. He did the same job for $120, in under an hour . How on earth can Rocket Plumbing be charging over $1200 for the same job??
We were appalled at Rocket's pricing, the pressure to accept an outrageously expensive plan, and the unprofessional response of both the plumber and woman who later called us .

Honest R.

I would enter zero if I could
not only was the job not done but when I left a negative review I was threatened.

Donald R.

We have contacted Rocket on 2 separate occassions. First was a blockage in our main due to a bad p trap. We found this out the hard way 6 months after buying this home. We have an family friend who usually takes care of this but he was not able to make it over. We called Rocket around 7:30 on a Friday and he was ready to come out. We fortunately got ahold of the family friend and did not need Rocket to come out. I did appreciate the responsiveness and was the only plumber out of 6 I called that answered the phone or called me back. When it came time for us to fix our P trap I called Rocket and what a great decision it was. I called Thursday around 4:00 to inquire about getting a quote to fix the p trap. Rocket was prepared to come out that night to check it out. We agreed on Friday morning and they were out by 9:00 and I had a quote by 9:15. They came out yesterday and fixed our trap, the service was top notch. Rocket made this painful process easy and worry free. I will be recommending them to anyone who asks.

Brett S.

Steve came out on Christmas morning at 4 am when my sewer backed up had it clear in less than an hour when nobody else would come out. A couple days later it happened again and he came out as soon as possible and got the job done. Great service and customer service!!

Jeannine H.

Response time was quick
Communication was clear. The work was done quickly, safely and very respectfully of the home school and work that my son and I had to do.
Highly reccommend!