Rock Plumbing Heating and Air Conditioning

David K.

WATCH OUT!!! My 82-year-old mother needed her sewer line fixed that ran below her mobile home. Called Rock because someone had seen their van in the mobile home area. They charged me $100 for a tech to come out and looked at the line. Then the tech said it would cost $7000 for one guy to work seven hours. He said it would be almost all labor and not parts. That is $1000 per hour!!! A brain surgeon makes on average $337 per hour (I looked it up!). When I said that was too high, he asked what my mother could pay. WOW!! REALLY?? I had another couple of quotes and got the work done for $3900. It is so sad that businesses continue to pray on the elderly who have limited resources.

Gabriel A.

Absolute fraudsters. They over charged me for a repair they didn't complete on my water filtration system. When I followed up with them to advise their technician caused a separate new leak by the poor quality of the work, they wanted to charge me $500 to fix the issue their own prior technician created. Then when they came out they kept trying to sell me on replacing my existing system (which is still new and they installed previously). They refused to stand behind their work and were not accountable for causing damage to my home. In the end they refused to not charge me to correct a mistake (a leak) caused by their own employee. When I spoke with the manager he even admitted the prior employee was let go. Yet they still refused to honor their work by simply repeating there was no warranty on their work. I paid additional monies to them and all they did was screw a pipe tighter and then left within one minute. This company and its employees are absolute fraudsters. Stay away!!

Stephanie W.

Just paid Rock $10,711 to install a new Bryant AC unit (one of three for our home). Original unit was only 5 years old but of course they insisted if we didn't ""upgrade"" the unit the compressor would continue to fail every five years. Needless to say, after an all day install and almost $11,000 later it's not working. Temperature has not budged since the technicians left 4 hours ago. Called after hours service. Josh (sales/tech who sold us the unit) said that was ""normal"" and if I wanted him to come to the house it would be after 9:30pm. Par for the course with Rock. They quoted another non related repair at our home last year for $6,000 - didn't use them and ultimately got it done for $2,000. Had them look at our instant hot/cold system at the main kitchen sink last year. We were told it was broken (beyond repair) and needed to be replaced. Quote was over $1,000. Turns out the GFI switch had been tripped - total cost to ""repair"" by myself $0. Save your sanity and your money - avoid this company at all costs.

J Michael H.

We had a frozen pipe a few weeks ago and had Rock Plumbing come out to take a look at it and do the repair. One of their technicians came and took a look and said he didn't have the parts and as soon as he did they would call and set up an appointment. Never heard back so I called and left message but still never heard back. Will not ever use them again.

Lisa S.

The biggest RIP OFF company I have ever dealt with! I had a burst hose bib in my basement interior/exterior wall of house...My Realtor referred me to Rock...The hose burst a year ago, and my licensed contractor who was finishing my basement, fixed it in an hour/hour 1/2, and he charged me $250...So I knew the approximate cost...Dominic from Rock was here for 10 minutes and said it would be $730 for a Copper Pipe, and $500 to access area! I told him that was ridiculous, my licensed contractor fixed it for $250, and I could go get a saw out of my garage, and cut his access in 10 minutes! So, I paid Rocks $59 ""service fee"" that you pay them to come out and spend 10 minutes giving you an ABSURD QUOTE! I sent Dominic away, and will use my Social Media Voice on all my local Facebook Groups, to STAY AWAY FROM THESE CROOKS! And to make matters worse, I get emailed a receipt from them for $714 for a ""copper pipe fix"" they didn't do! So they have some dim-wit girl sending receipts for $714 for work not done, and not a receipt for the $59 I threw away on them. Oh, and an honest Plummer came out..It wasn't even a broken pipe, but pressure just blew the pipe off the connector...He charged me $80...He said if he needed to fix the broken pipe, it would have been $160-$220, including installing a new access panel he brought with him! And this honest Plummer now has a lifelong customer, and with me purchasing a new home soon, I will have a lot of work for him! Rock Heating and Air, you try and rip people off, and it will eventually catch up with you...Karma! You people have NO MORAL COMPASS! UNCONSCIONABLE!

Drew J.

We had a backed up tub and toilet...and the wax seal on the toilet had worn out, causing water to drip Into our basement.

Rock Plumbing was very responsive, and professional on the phone.

The technician was very capable and professional...he did a great job.

I think that the work and the people were 5 stars, but downgraded this to a 4 star review, because I am fairly sure that their price was on the high side.

If it weren't for the urgency of the leak (and not having time to shop around) I think that we could have gotten this done for a bit less.

Mary S.

$753 is what Rock plumbing and heating wanted for garbage disposal replacement!
When I made the appointment I specifically asked that the technician have a 3rd hp garbage disposal to replace mine with so as not to have to make a second trip. He came without it, and quoted me the $753 for the cheapest unit he had with him. Ridiculous! I paid the $100 service call fee and sent him on his way.

Michael O.

The only reason I gave 1 star is because I couldn't give zero stars.

Company gave zero quotes over the phone and said technician would discuss with me.
The cost for my garbage disposal was around $100 at stores. I was told on arrival the cost would be over $200 if they provide. Then I was charged over $400 for 1 hour of labor. Then lastly when I was paying the technician dropped the service call charge on me that was never disclosed.

Grand total $712 for 1 hour of work!
$612 an hour and done with a straight face!

Handyman would have cost $100 for work and saved $500.

Call Rock Plumbing if you want to get screwed.