Rock Plumbing, Heating & Air Conditioning

Charlotte B.

We were very pleased with the service and attention that Declan provided. We feel confident that our system has been thoroughly checked out and analyzed.

Joshua R.

We were part of the monthly subscription program that took care of seasonal maintenance, and also came with a guaranteed discount for any work that was required. During this year's visit, the tech told us that it was all doom and gloom, our units were on their last leg, and they would be surprised if it lasted much longer. A salesmen then came and tried to sell us almost $27k worth of replacements. We've since paid other companies to come check it. They said our units were fine. One guy we consulted said ""it's a racket, they will always try to sell replacements that you don't need"". Needless to say, cancelled our subscription. Will not use this company again. EVER.

Bob P.

We used these monkeys to get 2 faucets replaced in our master bath. Not only was their pricing well above average, $450.00 each, we had to have them come back out twice. The first time because one faucet was not plumb (leaning), and the second time because my drain wasn't draining as it did before. The tech. took it apart and immediately took a photo of the lateral pipe between the 2 sinks, showing a tiny bit of gooey substance, and said that was the reason it wasn't draining properly. Rather than just remove it, he stood there and watched as I ran a screw driver through the pipe fora few seconds and it was fine after he reassembled it. However, after he left, the drain plug was no longer functioning. I fixed it myself.

The HVAC side was phenomenal. We had an on demand hot water system installed because our 22 year- old boiler had given up the ghost. They promised a 2 day installation, and even stayed until 8:00 P.M. the first night so they would be sure to finish the next day. Their workmanship was top notch, and our gas bill was reduced by one third. I wholeheartedly recommend that side of the company. If I could leave 5 stars for them, I most definitely would.

Teresa S.

Our boiler stopped working so we called Rock Plumbing and Heating. The technician spent 2 hours troubleshooting our unit and said the heat exchanger was bad. He quoted us $7500 to replace it. Our unit is 12 years old and no longer under warranty. The unit new was only $5000 plus installation.
We asked how much it costs for a new boiler. He said $25,000. He later came down to $18,000 and ultimately $17,000. I researched the cost of the new boiler that was recommended and it was $2800. Therefore, the cost of installation was $14,200. We felt pressured to go with the absurd quote as the temperature in our area was in the single digits. I believe the company thought they could use the low temps as leverage against us.
We ended up calling another plumbing who was recommended. He came out on a Sunday and took 30 minutes to find a faulty pilot igniter. He sanded the old igniter removing some built up grime then reinstalled it. Within an hour our boiler was working perfectly. He only charged us $60. I should mention the Rock Technician charged us $250 for the wrong diagnostics.

Kurt S.

Mark was professional and knowledgeable. Rock plumbing was more expensive than other companies, but they were able to help us in a timely manner.

Kev P.

Winter maintenance tech tried to scam me with a false CO reading. Told me the cause as a cracked or failing heat exchanger. Had a CO meter attached to a vent showing 3-5 ppm and said it's only going to get worse. (BTW, home CO detectors don't alarm until the ppm reaches 70. FYI.) He advised not to run the heater because this level was dangerous. [It's winter, don't run your heater or you will die = fear tactic] Then the sales pitch: they could order a new heat exchanger, but they are at least 2 months back ordered. He would be happy to send out a guy who would show me, free of charge, the other ""in-stock"" options (new furnaces). I have my own CO meter and tested the same location myself after he left. 0 ppm. If Rock has ANY integrity they would fire this guy, but I suspect he's one of their ""veterans"" who was just doing what he'd been taugh: up-sell on every visit. And this guy went for the max: lie big, instill fear and sell a new furnace! Other techs from previous visits always had improvement options for me to consider, but none of them lied (well, one of them told it would cost me $165 for Rock to disconnect a booster fan I no longer wanted. Too dangerous for me to mess with wires in the furnace cavity. I unplugged it myself for $0.00). I only hope this guy did not damage my heat exchanger in order to ""make it go bad soon"" because he did some things to my furnace cabinet none of the previous maintenance techs did: 1) he drilled a 3/8"" hole in the back of the cabinet for ""camera access"" to the heat exchanger area. 2) he removed all the screws from the top back of the same cabinet to access the top area of the heat exchanger. Were these steps really necessary? If you decide to hire Rock H&A despite the warning of the negative reviews, stay with the tech and video his entire visit. It may be the only way to keep him honest. This company has serious integrity issues. And if they keep pushing sales with lies and fear mongering, they will have serious legal issues.

Michele K.

Wonderful and accommodating customer service. Pedro was extremely polite and knowledgeable. He provided a quote and answered questions on his visit, then followed up with a detailed email. 5-star service all the way!

Scott T.

Our HVAC guy wouldn't come out to see us for a new A/C because it was inconvenient!!! I called Rock and they came out next morning and we had new A/C in 2 days! The crew was polite, professional, and very organized! It pays to work with a large company like Rock versus the small independent. Thanks Rock HVAC!

Kim A.

They charge a $59 trip charge which you lose if you don't use them to fix the problem, but know that the trip charge only covers a GUESS of the problem. They guessed it was the wax ring which would cost $316. That was on the expensive side... but I would lose $59 at that point to go somewhere else. Then they wanted to charge to replace the flange (the actual problem) but the quote price went up to $800 to fix.

Final result: my trip change was $200 to not fix anything, just pull the toilet off!

Will not under any conditions use them again!!!!

Hired another company who did an amazing job completely for $525. Even with losing the Rock Plumbing Fee (yes I consider it a gamble I lost)... Kaleb still saved me $75 on what I would have paid if I had continued with Rock!

Andy C.

Jordan and Wolfgang did an amazing job for me. Very courteous and professional. It was obvious to me that they take great pride in their work! After the A/C installation was complete, Wolfgang took me step by step through the new Ecobee Smart Thermostat setup and control. I would highly recommend them!