Rock Plumbing, Heating & Air Conditioning

Eric G.

Called them initially for a AC unit servicing and they charged me roughly $1000 bill which seemed highly inflated to begin with and was confirmed by several other HVAC techs I spoke with after the fact. They used that as a segway to sell me a maintenance membership by providing a small discount off the bill. Signed up for their monthly maintenance plan (Charged me $15/month) and finally came time to schedule my FREE cleaning which turned out not to be free. They promised to call prior to the winter start-up to schedule for the cleaning, but I never heard from them so I had to call to get it scheduled. Instead of providing a cleaning per the membership they sold, they instead gave me a $900 estimate for a cleaning. When I called to complain and cancel, they said I was still on the hook for remaining twelve months of charges. The lady was rude and despite saying I would pay the remaining charges for the service contract, she said she would send my bill to collections. Clearly they are just out for a money grab. TOTAL SCAM- STAY AWAY!!!!!

Ben C.

These guys are awesome! Our AC/Furnace/Water Heater were all original to our home (built in 2001) and, of course, the first really hot day of Summer our AC went out. Lars came out and was very professional when he diagnosed the problem. He recommended that we replace the Furnace & AC unit but didn't pressure us into making a decision right then and there BUT he did give us a ""band aid"" fix to help us survive the hot weather. We were blown away with that so we went with them to replace everything. They came next day, super professional, clean and got everything installed. Highly recommend these guys if you need anything dealing with your AC/Furnace./Water Heater!

Jc G.

Great Service! We added a new AC unit to the House and weren't sure about the install at all. The Crew was on time, knowledgable and very respectful to our Home and dogs. The Job was done clean, proper and making sure they had our floors covered and picked everything up. The unit itself is super quiet and so far works great and the ecobee Thermostat feature is pretty sweet!
I highly recommend Rock Plumbing Heating & Air Conditioning !

Linda K.

These guys were great! We had to have our furnace replaced - not something anybody wants to do, but it has to be done. Rock was very easy to work with, their communication and follow up was fantastic and the tech and installers were wonderful. They answered all of our questions and did everything in a timely and efficient manner. We called them because the company we usually use for stuff like this couldn't get us in for 2 weeks - I am so glad we found Rock and will be using them for any of our HVAC or water heater needs moving forward!

Jenny B.

Same review I just posted on Google:
Zach from Rock Heating came to service our HVAC system and water heater and he was so courteous and helpful. I explained I was a first-time homeowner, and he offered to show me everything he was doing if I wanted to learn about the systems. So, I literally pulled up a chair and he walked me through everything. I feel really lucky to have found such a great company and a technician like Zach who is willing to go out of their way to help.

He was very thorough and I definitely felt like I was in good hands. I will for sure be calling Zach again when it's time to turn on the AC for the first time!

My experience with the office was also great. They answered all my questions in advance of the visit and they were very communicative to tell me Zach was actually going to be early and if that was okay with me. They then called me right after he left to ask how everything went.

I realize it sounds like I should be getting paid for this review, but I am just a happy customer. I would hands-down recommend Rock Heating!

C B.

Just had Rock Heating and Air out to fix a minor problem. Chris and his company are so great to work with. Lars was very accommodating and came out on a Sunday with no extra fees. He also explained everything in great detail. Sign up for their yearly maintenance plan- highly recommend! (720) 259-7469

Zoe D.

I live in Denver and have used the Ponderosa Heating for many years. They are based in the mountains and it no longer made sense for them to work in Denver so they referred me to Rock. I bought a new AC from them last year and am now enrolled in their annual service plan. So far, I can report that they are a highly professional organization. The sales process was pleasant. They are reliable and the people I have interfaced with were great. I would recommend them!

Toni D.

Rock Heating and Air were fabulous. Craig and his assistant Alex put in a new furnace and were very instructive and professional the entire time. Obviously nobody wants to hear ""you need to replace your furnace "" but they made it much less painful than it could have been. They are honest, upfront, knowledgeable and professional. I will definitely use them again.

Bob D.

To start, there are not many things more insufferable than a broken AC unit in the dead heat of summer. I contacted Rock Heating and Air on Tuesday of this week to see how soon a tech could be dispatched out to look into the problem. Earliest availability was on Thursday afternoon which was expected due to the busy time of year.

To my surprise I was contacted the next morning letting me know of a cancellation asking if I would be available to meet the technician at noon on Wednesday. Upon arrival the technician Justin diagnosed and found that the fan (in the furnace piece) had been mangled after the wheel that held it in place had somehow fallen off its axis. Normal turnaround for ordering/installation of new fan was between 1 & 2 days which had me online looking for an available hotel room until resolved. Justin went out to his truck to research turnaround time on part, shipping, arrival, installation. Upon returning he said that he had been able to locate a part downtown about an hour drive away and that the owner was able to get coverage on other appointments so he could drive downtown to procure the hardware. He said they would attempt to come by that evening to install the new fan. About an hour later Justin called and said that they further rearranged his appointments and that he would be back at my house in 1/2 hour to install the new fan. One hour later I felt the amazing cool air start flowing through our vents and by last night's bedtime we were back to a comfortable 70 degrees.

There are a myriad of companies in society that have or tout great customer service but none I have experienced in many years that took it to the level of Rock Heating and Air. To truly empathize with a customer and overcome any/every roadblock to ensure said customer's happiness has created a lifelong customer.

Truly and greatly appreciated!

Scott

Tim C.

Chris and team did a great job installing my garage heater. They also replaced my furnace and AC last year which was also done well. Always courteous, thorough and clean.