Rochester Plumbing & Heating

Chuck T.

Dude was prompt and had his mask on for my safety! He took a look a my water softner and in about 4 min diagnosed the problem and had it fixed in 15 min. Nice guy. Very happy with their service today. Thanks Joel!

Britt L.

Always choose RPH for our plumbing needs! Very professional and they do a wonderful job! Can't recommend Rochester plumbing and heating enough!!

Lori S.

I give you guys a five star rating. Every time we have plumbing issues you are johnny on the spot for us. I have a very medically fragile son and they always work us in so I don't have to hospitalize him because of our plumbing problems. Being without hot water is a big deal when you use it nonstop. Thank you so much. You always clean up after yourselves as well. Friendly and knowledgeable. I highly recommend them. Thanks Bob for your quick and outstanding work!!!

David H.

Was charged over $1400 to add four hangers to an existing dryer vent run, move a gas line one pocket over in the basement, add a 10' water line run to a new refrigerator, and to reconfigure grey water for new kitchen sink and install new faucet.

Work was done properly, but you are going to pay through the nose...

Geoff T.

It started with a dripping bathroom tap. After first trying replacement washer, I bought new valve stems for both faucets, but couldn't stop the drip. Out of frustration, I called Rochester Plumbing & Heating. After explaining the problem on the phone and emailing photos of the faucets and the new valves, Dave from RPH came out to solve what I thought would be a simple problem. After 1.5 to 2 hours he told me I needed to replace entire faucet and that I also needed to replace one of the shutoffs under the sink; minor he said, parts on the truck. He said he would put the bill on a tab and add to it if I wanted them to come back to install the new faucets and replace the shutoff. As per his suggestion, I purchased a rather simple Delta faucet and called them back, thinking this would be a rather easy install. Another hour and a half to two hours later, I was all set. By the way, he didn't even replace the sink drain, which is the hardest part of install. Then I got the bill, $315.00 labor to ascertain what the problem was with the existing faucets and then to install the replacement that I supplied. Total bill, $351.00 and change, TO FIX A DRIP! I called them to express my dismay, and was told by Service Manager Wayne that it was reasonable. I asked how he would feel if I charged him $350.00 identify the drip problem and install a replacement faucet that i supplied; he said ""I need to talk to Dave"". Also said he would call me back the next day. After 3 days I called him; no answer, left a message. Did that for a week. I finally caught him and was told that the price was fair but that he would be prepared to issue me a credit and take the bill down to $300.00 flat. This meant I was still paying roughly $265.00 in labor to get a faucet, that I supplied, replaced. I paid them, but we are VERY dissatisfied. We will never (nor will any of our friends) use their services again.

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