Robertson Plumbing

Heather F.

I think Bruce is trying to do a good job, but this service was a nightmare. I'm giving two stars (rather than 1) because there seemed to be some health issues happening that *may* have contributed to things going so poorly.

We got a bid to replace the the shower drain for a shower remodel. After three weeks, many delays the job is ""complete"" but not to the specs outlined at the start of the project. Several items listed in the contract were not completed

The only reason we didn't cancel with him was that we foolishly gave a large deposit and felt we'd just lose the money if we changed plumbers.

We are not confident our drain will function properly in the long term due to the way things played out, but our budget is all spent. This is a frustrating situation.

Overall, there was a lot of talk with Bruce and very little action. He'd call and update us on his many life challenges that were causing delay after delay... but the total time invested into actually working on the plumbing was very little.

He seems like a nice guy and expresses his intention to keep things on budget, but the execution was not there.

Ryan I.

Bruce and crew came to look at repair a cracked drain line in the bathroom. Bruce said he couldn't repair the crack based on it's location and that damage could be done to the main line as it is 60 years old. He contacted his buddy Rick at Matrix Plumbing to come out and put a camera down the main line to have a look. I looked on as they did this. Interesting thing that I found out a day later was that Rick looked at a plumbing issue at my brother's house. The initial response since his camera was BROKEN was to bust open their walls to find out what was going on. Glad my brother called for a second opinion since his problem was solved by snaking the line.

Back to my problem.. .Bruce and now Matrix Plumbing said they needed to trench inside my house, from one end to the other and replace the main line based on what they saw on the camera that suddenly worked. In an earlier conversation, Bruce said that you'd never want to trench your house and gave me several reasons why. But all of the sudden, trenching needed to be done immediately. Bruce said the line couldn't be sleeved or washed/cleaned out because it was too brittle and could crumble if we went that route. Bruce and Matrix Plumbing said that this would take approximately two weeks and that my floors would be ripped up and drywall removed. After an insane estimate of approximately $30,000 from Bruce, we obviously got a second and third opinion. Both of those companies allowed me to watch as they put the camera down the line. First off, what I saw on their cameras (which turned out to be a very good thing) looked nothing like what I saw from Rick's camera.

BOTH COMPANIES SAID I HAD NO ISSUES OR DAMAGE TO MY MAIN LINE! Yes, it is a 60 year old cast iron pipe. Both companies provided us with guidance to be proactive and preventative with the old aged pipe and it was nothing remotely close to $30,000!

Do your research and get several quotes when thinking about getting work done by Robertson plumbing.

Godwin H.

Requested...Repair one sink fixture quoted $100.00 flat rate over the phone....20 minutes later $350.00+ with little or no explanations...

Found another plummer outside of this stupid ANGIE'S LIST and competed the job in and hour for 200.00!!

Be careful out there...especially you seniors...

Ryan H.

Responsive, great service, and very reasonable prices. Fixed a shower handle after someone else left us in the lurch. Also had Bruce instal a new kitchen faucet and replace the shut off valve. He took a lot of precautions due to Covid, which we appreciated. Will definitely use again in the future.

David F.

Bruce is amazing! He came out for a free quote and really made me feel at ease as he explained what needed to be done. I could definitely tell he cares about his work. His quote was more then fair, especially for the quality of work he did. I now have new pipes from the main to every fixture, a new water heater, and new pressure regulator. Everything is working great and the work was impeccable. I will be recommending Bruce with Robertson Plumbing to anyone I encounter looking for a great plumber!