Robertson Electric

Thatcher S.

These people were recommended by Virginia Generator, who installed our generator eight years ago, to install a whole house surge protector after we suffered some damage from a lightning strike. They quoted us to $250-$300 as an estimate and they came and installed the surge protector. They charged us three times the retail price for the protector which is located all over the web for approximately $62. They charged us $175. I told them I didn't think this was fair . After a major harangue they agreed to take the $250 they originally quoted. . In my opinion this is price gouging and highway robbery and I urge every reader To be very careful with these guys. Three times the Listed price is not fair in my opinion

David U.

I got 3 bids to replace a 2-ton unit which cools/heats my homes addition. One bid was lowest but an off-brand. The other 2 were for the exact same Trane units, inside and out. Robertson came in over $1,000 lower, so I went with them.
They showed up at around 9am and the job was done by 3pm. They were professional and very skilled. The install was perfect and the unit works great. They showed me how to use the WIFI thermostat.
So far very happy!

Janice W.

We have been a customer of Robertson Electric for over 20 years, their work has been good ...... until recently.
three years ago they came out and wired my pottery studio, I told them I was eventually getting a much larger kiln and to be sure they wired PLENTY of power. This I said many times and each time they said they would wire more power than anyone would ever need.
well here I am with a brand new kiln and not enough power!
they did come out and rewire for the bigger kiln.
they charged me $1,000 for their mistake saying ""well since we did the work three years ago we really can't do anything about it now"" I asked for the bill to be cut some and they insulted me with $100, might as well as given me an eye dropper to put out a forest fire!
And the same old excuse of COVID for the extreme price.
So be warned if they make a mistake they will not make good YOU will be the one paying for it!

Ann B.

Very professional and efficient. Showed up on time, wore masks and booties....the workers were excellent and knowledgeable with the job they performed.....I will continue to be a loyal customer

J. F.

Unreliable, unprofessional. Would not do business with this company again.

Scheduled service - install an A/C outlet and two thermostats. Scheduler made appointment two weeks out. On the day before the scheduled appointment, they called. They can't install the outlet tomorrow. They will only provide estimate. They can't install thermostats; need more time. Please call to reschedule.

During the two weeks between scheduled and date of appointment, no-one bothered to look at the scheduled services and determine whether the work could be done on the date and time allotted. I get the call to reschedule the day before the appointment. To me, this sounds like untrained schedulers and not enough competition in a small market to move this company to fix the problem and do it right.

If they're this unreliable at keeping appointments, I can't rely on them to do electric work properly.

Dennis B.

I had previously contracted Robertson Electric in Charlottesville VA to install a new HVAC system, and because they did a good job, I selected it to install a new sump pump with back-up system. An electrician came to the house, looked at what needed to be done, and submitted an estimate of $871 for four hours of work for two workers. I had bought the equipment myself. I agreed to the estimate, which figured to be about $100/hour plus supplies -- higher than competing electricians, but my satisfaction with their previous work led me to select Robertson. Within a week, the two workers arrived and did an excellent job installing the system and moving an outlet in two hours time. I assumed that the estimate contract would be revised to half, but it wasn't. I called to ask why I was being charged the full price of the estimate when it took only half the time. The lady said they would reduce the bill from $871 to $610, which brought the hourly charge from $200/hour per person to $150/hour per person, much more than the hourly charge of $174/hour for TWO workers. According to Robertson's fee schedule, two hours of labor for two people should have been $348. When I asked about the extra $262 charge, she said that they charge extra for driving to the site (21 miles). The estimate contract had nothing in it about a charge of $262 to drive 21 miles, and her explanation was that the nature of a contract job is that it isn't broken down into hourly charges. The hourly wage is just part of it. Had that extra charge of $262 been spelled out, I would not have contracted with Robertson, which I never will again. The estimate simply listed four hours of work for two people plus any materials. My previous experiences with reputable companies hadn't prepared me for dealing with such deception. It's a shame that the employees do excellent work that is sullied by the billing process. An expensive lesson learned.

Deer H.

Moved to the Charlottesville area a couple of years ago, & have used this company on several occasions for electrical & plumbing issues, but each time I needed a repair, they've never had anyone that could come out the same day or even the next morning unless I was willing to pay for an after hours visit.
I didn't and still don't understand why they don't hire & designate an electrician, and plumber to just handle same day issues. So I just switched to another company, that has same day designated employees for plumbing, electrical, and AC/heating problems, & their hourly rate is cheaper!

Shayla P.

Long story short... woke up to no hot water! Robertsons employee, Jeremy, came out the following day to install a new water heater! Quick response time and great customer service! Thank you!

V D.

I used to love Robertsons. I have a contract with them. They used to be excellent. But in the last 1-2 years, their service has really tanked. They have done such things as reschedule my appointment without telling me for a MONTH later. After waiting for my appointment during my appointment window I called to ask where they were, that's when I learned I was ""rescheduled"" without my knowledge or consent. And, they had the nerve to call me on the rescheduled day to ask if I would ""mind rescheduling"" because they had ""some emergencies""

When I needed a plumbing appointment they told me nothing was available for 4 weeks unless I wanted to pay a ""emergency price"". Mind you, I've gotten them multiple customers, and I have been under contract with them for 8+ years after installing a new premium heat pump and all new ductwork.

I'm shopping around for someone more reliable. They need to get a new manager or more employees. Probably both...

Stan G.

Very impressed with the service provided. Having dealt with a variety of companies for HVAC maintenance and repair over the years, I'd put Robertson Electric at the top of the list. We bought a new (old) house a few months ago and yesterday we noticed that the fan wasn't coming on. I called Robertson at 1:00 pm and a technician was out within an hour. He diagnosed the problem in minutes, explained it to me in detail, went to get the part, did a check of the rest of the system, and had us up and working before the end of the day -- all at a price that came in lower than I expected. They built enough trust with me yesterday that I'll be setting up annual maintenance for our HVAC with the company.